TravelOnline Reviews

Fantastic service. Very professional and knowledgeable.

The information given was good and when I had questions they were answered in a timely manner.

Great service as usual - love being able to pull multiple locations together for a trip and have it bundled. Only issue was no voucher for Leeward Services - a transfer. Otherwise great!

Responsive, helpful and included everything advertised

Emma was great with helping us plan our holiday, which had been originally postponed due to lockdown.
Stayed in touch with us and provided constant communication so we felt like we were taken care of.
Thanks again to you and the team

My sister recommended Travel Online to us. We had been on a vacation to Fiji together where we booked our accommodation through different vendors and they got a much better deal so I was pretty keen to give them a try. We booked our flights and 2 different stays with them and I feel like we got a great deal on all.

We paid the downpayment on the booking and were alerted (I think) it was 30 days before the remaining balance was due. I accidentally ran over this date and ended up paying a couple days late but there wasn't an issue. I would recommend to Travel Online that a 2nd automated reminder gets sent out 24-48 hours before the remaining balance is due. Just a thought.

As a first time user I felt a bit nervous entrusting so much money over so early in the booking and then not getting the actual travel vouchers until much closer to the travel date (we booked our trip 5 months in advance). This might be typical for an agent like this, its just been a long time since I've used one so I'm not sure if this is helpful feedback or not.

Kristy was responsive to my requests and questions via email, usually within a day. It was tricky to get a hold of anyone over the phone, not sure if this is just a covid/return to travel issue.

Overall I'd recommend Travel Online & I'm already scouting around their site for our next experience.
Thanks for a great trip!

You guys are great and communications quick and constructive.
Love you Amy,
Allan and June

We were surprised that almost the entire charge for our holiday was instantly charged to our credit card several months before we travelled without notice - our kids booked with you as well but stayed at the Radisson next door - only paid a deposit up front and balance a few weeks before we left. Our ocean view apartment that we paid extra for was disappointing with it being more ocean glimpses than ocean views and an upstairs view rather than ground floor - we then had to pay another $80 a day to upgrade - little support from your team on this one. There were times it was difficult to contact the team and had to wait a few days for a response. I'm not sure we got a great deal but settled for extra costs because we wanted to travel same time as our kids (2 families with 5 children in total). It was school holiday time but we paid significantly more than our kids with no kids for the resorts to have to cater to. Also we only took up 2 airline seats whereas our kids also had 5 extra airline seats for their kids. Overall we felt that the kids got a far better deal than us.

The experience was great in doing everything online. We had some minor hiccups but Shameem was extremely quick to rectify. Otherwise everything was scheduled and went as per plan. I'd use the service again for sure.

So thrilled that we were able to transfer our holiday credit to use within Australia. Very grateful for Travelonline & all the assistance the staff provided throughout what can only be described as, the most challenging times ever for the travel industry.

Fantastic getaway. Very good communication. Friendly and Easy to deal with.
(Shame the transfer back to the airport on the final day wasn't included)

Kristy was very helpful at finding me a reasonably priced hotel and close to trams with short notice for the GC marathon weekend. Will definitely use this service again.

Package was fantastic value, documents were sent to us in a timely manner and our holiday went off without a hitch.

As always great service, zero issues with transfers and connections. The best part of travel online is you can turn up at the airport with your passport and everything else is organised for you

everything was smoothly as can be! thank you

We got a great deal with travel online, as first time customers the experience was simple and customer service very good to deal with. We had requests about our booking which were actioned promptly. The deal was second to none with great inclusions. We will definitely look to book with Travel online for another holiday in the future.

Great holiday experience,
Thanks Kristy and travelonline team.

Really great service! Excellent communication at all times. Thank you!

Overall a positive experience. First time booking a package through an online travel agency so was a little sceptical but pleasantly surprised.

The accomodations and arrangements for our stay did not disappoint.
A stellar holiday experience.