TravelOnline Reviews

Price was fantastic for this hotel. Before holiday service was great not a problem with anything. The only problem we had was waiting for about 40 mins for our transport at the airport. Someone was a to airport to meet us. We had 4 families on the flight going to the hotel and at first only had 1 bus and had to wait for more cars to arrive.

Thanks

5 Star Rating! Lisa and the TravelOnline team has been by far the best we've booked through ever!

Super accomodating, friendly team, went above and beyond and had amazing unbeatable deals! They were very quick and happy to help in amending our holiday dates due to a tricky COVID-19 situation!

Definitely booking our future trip's through TravelOnline and highly recommend to anyone looking for a wonderful hassle free experience!

Great communication and no stress.

A friend recommended TravelOnline, a great experience and I would definitely book through them again.

Good service we had a problem with Jetstar the team sorted it all out for us

Great timely support.

No issues.

Able to contact when unsure of transfer details.

We loved our family holiday - it was great value, and wonderful that all the hassle of logistics were removed, including flights and transfers.

There were a couple of nervous days when we hadn't received our flight details with 24 hours to go before our expected departure, and contacting travelonline was difficult. Understandably due to the explosion of travel post covid lockdowns, but nerve racking all the same.

As this was our first overseas travel experience as a family (and we aren't from sydney), we would have really appreciated advice on parking at the airport as well - as all parking was booked out, and we had to leave our car in a nearby suburb, unsure if it would be safe for the time we were away. Thankfully it was, and we'll know better next time to book a carpark well in advance.

Our holiday was seamless. Our flight times were perfect and boats were all on time. The places we stayed was amazing and will be booking our next trip with you. Fantastic service

Have been recommending you for years.

Travel Online were great, however, lots of communications did not include a consultant's name. This lack of information makes it tough when we need to talk or email.

Our original booking, cancelled by Covid included NIB travel insurance. I will never buy or recommend NIB as I feel at the very least they should give a full refund equivalent to the cost of the insurance. We did not get to travel due to covid, and I accept that pandemics are not covered, however I feel they have kept our premium under false pretenses as we did not travel.

Initial booking confirmation time took longer than expected which brought some undesirable changes to original quote, however, after raising concerns, the service and response times were excellent to rectify our booking.

unbeatable deal, very happy with booking

Convenient

Travel Online / Emma was very easy to deal with and she asked all the right questions. She took on board everything we wanted in our stay and gave us lots of options to choose from. A very professional service! I will book my next holiday with Travel Online! Thank you!

Very professional and kept us informed

We holidayed as a family, with several family units booking through you. My main issue was when we arrived at the airport in Nadi we went to the area to catch the bus to the wharf and it had gone. It then cost $80 in a taxi. OK, we were surprised but what can you do. Then we found this happened to another family group as well so the 2 groups who were using and had paid for this service were told they had missed the bus. .
Coming home the bus service was excellent.
I would use your company again.

Generally we were satisfied however, there were a few areas which made the trip stressful.

Firstly we arrived at the airport to find that although the travel online system showed that we have confirmed flights, in fact the airline has cancelled them 6 months earlier and was not flying to NZ. The travel online system has not picked this up and left us at the airport with no way of getting to our destination.

Further frustration when we could not speak with anybody initially to resolve the issued as the line said to send and e-mail and someone would get back to us. This took a lot of persistence and finding numerous numbers to call.

Finally got onto Lisa, who was able to confirm the cancellation and did a great job to get us on a flight the next day with another airline. I'm happy to say that travel online accepted responsibility and charged us no more and credited us with the nights lost accommodation.

The situation was ultimately well dealt with in the end. Thanks Lisa.

Further feedback was that we found in a few situations that some of our inclusions were disputed with service providers initially (breakfast inclusions for example). It looked like some of the communication between Travel online and the providers might need some firming up.

Overall, with all things considered the trip met our expectations

Little more communication especially before flying out would be awesome.
Great to book through though and will definitely use again

After we worked it all out it went smoothly without any problems

Travel online booking system is very easy to navigate. And we received all vouchers in time and all our bookings went smoothly with no hiccups. Also appreciate Travel onlines support through multiple delays and rebookings due to covid. It would be nice to get through on the phone more easily at times, as email responses were sometimes delayed, but overall we got responses when we needed them. Thankyou!