TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,980 customer reviews

Great service from start to finish. Thanks

Deborah Davies

22nd Jun 2022

Great communication and all taken care of with a minimum of fuss

Robert Hunt

21st Jun 2022

Had some difficulty getting in contact or being contacted by anyone after we had booked package, also were told that we would be picked up from the property (Coast, Norfolk Island) for our tours with Pinetree Tours, however they don't do pick ups at Coast so we had to make our own way into the Pinetree office in town. The value and choice of packages through Travel online was good and when I spoke with the consultants they were always friendly and helpful.

Michelle Jones

21st Jun 2022

Travelonline service was great! good specials too.

Was uncertain about some travelling aspects closer to the time but it all went to plan.

Regular updates on government changes and needs are good as we needed to look at some many sites individually.

Kathryn Ann Mcalister

21st Jun 2022

Our second time booking with TravelOnline. Great value for money and the voucher system works well. Better Phone service and quicker response to emails would be an improvement.

Grant

20th Jun 2022

Found Travel Online a great company to deal with, easy and convenient booking system with great discounts available.
Would definitely recommend to my family and friends

Robert Van Os

20th Jun 2022

Very easy to book online. Would book with Travelonline again. I actually like their website for holiday inspirations.

Grace Tesoriero

20th Jun 2022

First of all, Thank you Kristy for your great service in assisting me with our holiday to Fiji.
You have made this holiday stress free.
It has been are great experience for us to travel somewhere different and we enjoyed our time away from home.
We are looking forward to our next holiday with the rest of my family in the foreseeable future.
I have recommended Travelonline to family and friends for their future holiday.
Many thanks again

Julianne Terii

20th Jun 2022

Travel online were great in aspect out holiday We will book with them again.

David Froud

19th Jun 2022

None

Patrick Opie

19th Jun 2022

Great customer service, will definitely use Travel online again in our future holidays!

Mercy Maries

19th Jun 2022

Great support through the covid years. We originally booked the holiday two years ago but had to defer twice due to the impact of covid on travel restrictions. Travel Online managed our case throughout eventually enabling a wonderful holiday experience.

Michael Jenkins

19th Jun 2022

Well organized ...
We waited for a return on particular enquirery and Shameem got back to us promptly.
I would book again through you

Janine Harris

19th Jun 2022

Really good value, loved our trip!!!

Grant Stutsel

18th Jun 2022

Was ok. Took awhile to answer questions but got our answers well before our trip.

Aaron Mellor

18th Jun 2022

Good service with good value for money for this trip.

Susan Lane

18th Jun 2022

Excellent communication at all times, very helpful people to deal with, highly recommended

Lawrence Ruhan

17th Jun 2022

Kristy is always quick to respond via email and super helpful. It's a shame one can't always get through on the phone, but otherwise good to deal with.

Vassil Malandris

16th Jun 2022

All ok , but had to chase up travel paper work a week out . Another travel consultant did it after many attempts to contact them.

Trevor Schwartz

16th Jun 2022

Fantastic service, easy to book and we got a great rate on all parts of the holiday. Would 100% book again, and in fact plan to for same time next year.

Mitchell Lusmore

15th Jun 2022