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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.4/5
Trustpilot
4.8/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 17,087 customer reviews

Firstly, I would like to extend my sincere thanks to Kristy and all the staff members we dealt with, whether by email or telephone. Your prompt, professional, and courteous service was greatly appreciated and made the entire process seamless.

Thank you also for the lovely bag we received upon arrival. It was a thoughtful touch and proved to be extremely useful throughout our stay.

We truly appreciated the exceptional service and attention to detail, and we will certainly be recommending your company to our family and friends.

Elsabe Bothma

8th Jun 2026

Booking our entire Vietnam trip through Travel Online—including all of our flights and hotel accommodations—was an absolute breeze. The process was incredibly easy from start to finish, and the customer service was fantastic. I was so impressed by their quick response times and how accurate and seamless all the information and arrangements were. It completely took the stress out of planning a big family trip. Everything turned out absolutely perfect, and I highly recommend using Travel Online for a smooth, worry-free booking experience!

Gayle Johnson

8th Jun 2026

Very prompt service when booking and any subsequent queries. The deal was value for money.

Narelle Janke

8th Jun 2026

Thanks for your message. Our holiday was wonderful. We enjoyed a relaxing & beautiful beach holiday. Travelonline was really good. Your service was very helpful & we'll be sure to use you again. I've already recommended Travelonline to several people.

Alana Hernandez

8th Jun 2026

Good prompt service and the booking went smoothly. I would recommend.

Angela Renwick

8th Jun 2026

Will defs use you again for future trips

Tatum Johnson

8th Jun 2026

This was our first time booking through TravelOnline and just ten days before our departure date! A big thank you to Kimberley S who did a fantastic job organising everything and promptly communicating with us on travel details. Everything went smoothly and our holiday was great! We highly recommend and will definitely be using TravelOnline again for future travel.

Rodney Charlton

8th Jun 2026

Everything went according to plan hotel was great all transportation was on time and pleasant… will definitely book thru you guys again

Belinda Kinderman

8th Jun 2026

Incredible service, highly recommend travel online! We recently booked our Fiji family holiday through Travel Online and couldn't be happier with the service we received.

From the very beginning, the team took the time to listen to exactly what we wanted from our holiday and helped us find the perfect option that suited both our needs and our budget. Their communication was excellent throughout the entire process, and every interaction was friendly, professional, and genuinely helpful.

No question was ever too much trouble. They were incredibly responsive and always quick to provide information and reassurance whenever I needed it.

Thanks to their expertise and support, our Fiji holiday was everything we hoped it would be. We will definitely be using Travel Online again for future holidays and would highly recommend them to anyone looking for a stress-free booking experience.

Thank you for helping create such wonderful family memories!

Fiona Brown

7th Jun 2026

Maddie was amazing answered numerous questions and had to redo our quote a few times as we changed minds regarding rooms etc always prompt with emails and calls. Thank you

Alicia Walsh

7th Jun 2026

This was the second time we used Travel Online after a great experience in Fiji.

This time the Double Six Luxury Resort package in Seminyak Bali was another great package experience. It was easy to book and email correspondence was good.

I received a reminder for the balance and another prior to leaving to ensure we had all the relevant documents.

This deal covered everything you would need- Air Fare Transfers Accomodation Breakfast Dinner Drinks entertainment at what I believe is the best Resort in Seminyak Bali.

We hired a driver and he drove us to
Sanur, Ubud and Kuta. We didn't use the included Finns voucher as I read the reviews and didn't think it was suitable for us but we did go to somewhere similar -Potato Head to meet up with other family members.
Next time I will check/ask about the plane seats as they were at the back of the plane . Thanks for another great experience package

Alexandra Siemsen

7th Jun 2026

We were very happy with the service from Travel Online. The accommodation was our choice, know better for next time. Thank you very much for the upgrade to the manager's unit at Tanamu Beach Resort.

Lorraine Prendergast

7th Jun 2026

All went like clockwork thank you.
We will travel again with you guys

Ian Killmore

7th Jun 2026

Lisa was helpful when the first hotel we wanted to stay at was fully booked.
Definitely would recommend Travel Online.

Fiona Rooks

6th Jun 2026

Everything was very efficient. We did not need to follow anything up. All flight details, hotel and other documents were sent to us very quickly. Thank you.

Vicky Fleiner

5th Jun 2026

Another great holiday organised by travel online.
Thank you

Carolyn O'rourke

5th Jun 2026

Jorja was very easy to deal with and made the booking process very smooth.

Michael Soden

5th Jun 2026

Very helpful, friendly and efficient

Rosemary Roberts

4th Jun 2026

Always great service with Natasha R. If she wasn't available other staff were very helpful too. Nothing is a problem and they always get back to me in a short time.

Kelly-jane Lee

4th Jun 2026

One word FANTASTIC we are looking on going again in September next could you please give use a quote on staying at Graceland
Regards
Sue Cox

Susan Cox

3rd Jun 2026