TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 16,104 customer reviews

I had an excellent experience booking through TravelOnline for my solo trip to Bali. The whole process was smooth, well-organised, and completely stress-free. Communication was clear and timely, and every detail of the trip was handled professionally. It made the planning stage so much easier knowing everything was taken care of by a team that genuinely knows their stuff.
I'll definitely book with TravelOnline again and highly recommend them to anyone wanting a reliable and hassle-free travel experience.

Peter Gordon Buckingham

3rd Dec 2025

I highly recommend TravelOnline to anyone as they took all the stress out of the holiday. All my transfers to and from the airport were organised and as part of the stay at the resort, number of great vouchers were supplied, such as massages and entry to Trans World theme park.

Alfio Barbagallo

2nd Dec 2025

Great service from Kimberley and the other staff at Travelonline
Flights with Virgin ... Airport Transfers were excellent .. Hotel was great with the vouchers made it even better
Happy with the service with Travelonline ..have booked again

Robert Fitzgeralds

2nd Dec 2025

Service from Kimberley was great, looked after all our needs.

Stephen Hall

2nd Dec 2025

After initially speaking with Glen, he recommended we think seriously about staying at the Doinle Six in Seminyak. We booked our stay on the Travel website (easy to do). Lisa soon got in touch and from there on everything was handled in a friendly and professional manner. When we asked for a bit more legroom on our flights Lisa was on to it immediately and resolved it for us. Everything was done seamlessly and we are so grateful to Lisa and Glen. Thanks to you both and to Travel Online. We had a fantastic holiday and are already looking forward to our next trip. I would recommend Travel Online to everyone.

Ronald Keith Dyker

1st Dec 2025

I have been traveling with Travelonline for nearly 20 years now and I have to say these girls there are amazing such happy caring people who go above and beyond to help out.

Kaylyn Coogan

1st Dec 2025

Thank you for the seamless process of our holiday booking. Your booking page was easy to navigate and very informative. After my booking was made, I had questions and they were answered promptly. All emails regarding payments and our vouchers were helpful and easy to follow. This is our second time using Travel Online, not our last and definitely will be telling people about you.

Debra George

1st Dec 2025

Fantastic to deal with and got a great deal. Very quick at responding to any questions. Would not hesitate to book through them again.

Caitlyn Fitzpatrick

1st Dec 2025

Very happy

Brian Mcnamara

1st Dec 2025

Fabulous communication, answered queries promptly , organised entire trip , countdown, payment due dates. Local information supplied and made this trip a breeze. So impressed we have booked our next overseas holiday with Lisa

Susan Lawrence

1st Dec 2025

Everything went smoothly. We had a fabulous holiday, thanks to Lisa. I would highly recommend Travelonline and will definitely book another holiday.

Irenee Louise Boehme

30th Nov 2025

Absolutely loved booking through you was very easy and any questions I had were answered quickly

Sharni Atkinson

30th Nov 2025

Great service and excellent communication. Never have any issues.

Joel Dowden

30th Nov 2025

Great service. Easy to deal with. I had to amend my booking and this was done with ease.

Kylie Colburn

29th Nov 2025

Thank you guys for the best service will recommend you for everyone and will look forward to book next holiday with you guys m

Salam Nabeel Yousuf Raees

29th Nov 2025

Travel Online was very easy to deal with and made it easy. We would have liked to know pick up times on our tours we booked through them as well as gotten a reminder email about when our tour was and the documentation print out was a little disjointed which lead to a date mix up. But overall would recommend to use and looking forward to using them again.

Stephen Zeglio

29th Nov 2025

Very satisfied with the service we received. Everything was delivered as described. The whole process was easy and professional. Already booked another trip with TravelOnline.

Graham Finlayson

29th Nov 2025

Thanks you enjoy holiday

Ming Hwang

29th Nov 2025

This is the third time we have been to Bali with Travel Online group and it is faultless. Great price and everything is seamless from airport transfers to check in.

Adrian Lewis

29th Nov 2025

Great service & communication. Highly recommend

Denise Fawell

28th Nov 2025