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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 17,359 customer reviews

Excellent communication

Brent Phillips

26th Jul 2026

We were very happy with the price we paid for our Phuket family holiday and really appreciated the service we received from Lisa. Thank you Lisa, we had an awesome family holiday. Cheers Darryl

Darryl Pascal

25th Jul 2026

Everything was just perfect. I had a few questions before our trip and my emails were always answered promptly and with all the information I needed. The entire package we purchased was wonderful and the itinerary was spot on with no delays or issues. Thank you for such good service.

Alana Hatfield

25th Jul 2026

Great service - third time booking with travel online and always seamless. Thanks

Gina Vescovi

25th Jul 2026

Always easy to deal with and the bonuses were of great use. Thank you!

Lisa Franklin

24th Jul 2026

Everything went pretty smoothly, Had a little issue with prior communication about the room setup, It took a little while to resolve on arival but staff did everthing they could and it did work out in the end

Paul Sawka

24th Jul 2026

Easiest family holiday I have booked! Great service and value

Alice WD

24th Jul 2026

Thank you so much Natasha R for booking our holiday, everything was perfect.

Margo O'neill

24th Jul 2026

The holiday package was amazing. The ease of booking and communication excellent. The only comment which I wouldn't even call negative, was the difficulty locating our driver on arrival.

Michelle Marshall

24th Jul 2026

great service

Scott Carpenter

24th Jul 2026

Very happy with the deal, service, and responsiveness at Travel Online

Daniel Hanna

23rd Jul 2026

answered all my questions and responded quickly.

Christopher Townend

23rd Jul 2026

Great deal and had to phone in for advice which customer service was very friendly and helpful

Boguslawa Schurger

23rd Jul 2026

The service we received from Travel Online was exceptional. The team was friendly, professional, and incredibly accommodating, especially when one of our group members had to withdraw from the trip. The change was handled promptly, making the whole process completely stress free and easy to resolve. We truly appreciated their excellent customer service and would highly recommend Travel Online to anyone planning their next holiday.

Jennifer White

22nd Jul 2026

The team at TravelOnline have been very helpful and efficient particularly with the smooth handling of changes to my booking.

Joanne Connell

22nd Jul 2026

Great deal. Received prompt all back when I had an issue.

Mariza Gordon

22nd Jul 2026

Maddison was great easy to deal with even after all my questions:)

Stuart York

22nd Jul 2026

We had a great experience booking our travel through Travel Online. Not only was the price the best value for money during the school holidays, but everything was also so easy, from the moment we arrived at the airport until we left. Nicole was very responsive whenever I had questions, which made the whole process even smoother. I would definitely book through Travel Online again in the near future.

Samuel James Matthews

22nd Jul 2026

We have booked several times with TravelOnline. We have always had good deal and good service.

Norah Lilley

21st Jul 2026

Answered every question i had. Very helpful. Will book again through this company

Catherine Nott

21st Jul 2026