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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.4/5
Trustpilot
4.8/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 17,138 customer reviews

great communication

Michael Kaufman

17th Jun 2026

Very quick service

Nicole Stott

17th Jun 2026

no complaints great holiday thankyou

Sarah Mason

17th Jun 2026

Once again Travelonline provide a great service.
We were met by a charming driver and picked up by the same gentleman. Received a travel bag this trip. Booking, itinerary received most promptly.
Excellent - as usual. Many thanks

Janet Green

17th Jun 2026

Amazing service, loved the whole process and the holiday.

Paul Johnson

17th Jun 2026

Prompt efficient service and a pleasure to deal with. Will be in contact to plan our next trip

Craig Anderson

16th Jun 2026

Everything went smoothly as detailed in our package with good communication and quick responses from Lisa to any questions. Rosie's transport to and from the Shangri-La was wonderful; our rooms were adjoining which was perfect for a family stay. Included MalaMala day trip was fabulous. Would have no hesitation in booking again through Travel Online

Cazakez

16th Jun 2026

Always book our holidays with TravelOnline and never disappointed! Amazing trip again!! Thanks

Leah Pretoria Anne Covell

16th Jun 2026

It was my best stay at Bali so far all the inclusion were fantastic especially Finns beach club. You guys did a fantastic job. Everything went to plan,could not fault it. Regards Wayne&Terri Spiteri

Wayne Spiteri

15th Jun 2026

Very happy with our service from Travelonline

Karen Nardi

15th Jun 2026

Third time using TravelOnline and everything was great again. The only thing I could fault are the payment fees for paying a deposit and balance later when booking now.

Jenna

15th Jun 2026

What truly sets them apart is their meticulous attention to detail and communication. Every flight, private transfer, and hotel booking was flawlessly coordinated, taking the stress out of our travel preparations.

Laurel Ann Willis

15th Jun 2026

Thankyou for your expert assistance with helping me to plan and book another holiday. Really enjoyed the prompt service with tailoring and updating quotes to assist with serval resort stays and all transfers to and from resorts and airports.
I enjoyed having a stress free holiday and the great communication that your chosen transfer companies provided, as well as the great resort options.

Tanya Bird

15th Jun 2026

Everything went smoothly and as expected. Had a lovely trip to celebrate our baby moon

Anna Chuang

14th Jun 2026

Great service, easy to deal with!

Cara Schultz

14th Jun 2026

Everything went smoothly from start to end
Grace our representative who meet us at the hotel was fantastic and helpful. Definitely booking with Travelonline again
Thank you Emma you where so helpful

Angelo Perone

14th Jun 2026

I was nervous about my holiday as I've never been to Bali and everyone I emailed always got back to me with no hesitation thank you all so much ♥️

Tarra Cook

14th Jun 2026

Thank you for the brilliant offers that you send me by email.
We took advantage of the Sunwing Bangtao beach Phuket deal and it was everything we could ask for. All the inclusions were wonderful. The communication and correspondence from Travelonline were professional and very efficient. Any questions we had were answered quickly and to our satisfaction. This was the second trip I have booked with Travelonline and I will definitely use them again for another brilliant deal. Thank you

Jackie Cenci

14th Jun 2026

Excellent service

Chanaka Abeysinghe Mudiyanselage

14th Jun 2026

We have booked several trips through Travel Online and have never had any issues, and have always been kept well informed.
While away on this trip, we learned we were one voucher short. Within 30 minutes of sending an email to inform of this matter, a new voucher was received and our travel plans were sorted. Excellent service as always.
Thank you yet again and I am sure we will book with you again in future..

Stephen Harvey

14th Jun 2026