TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.8/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 17,255 customer reviews

Fantastic value for money. Easy to deal with.

Peter Mayne

5th Jul 2026

Easy booking process, quick response with any questions. Thank you

Breanna Parker

5th Jul 2026

Seemless holiday,great destination , accommodation and service

Martyn Sheirtcliff

5th Jul 2026

Cant fault TravelOnline's service. With a 2 year old we were a bit concerned but the whole holiday was seamless. Special thanks to the Company used for transport in Bali. If it wasn't for them verifying pickup time and double checking flight details for us we would have sat at the airport for 6 hours with a 2 year old. Nightmare! Trans Nusa did not notify us they had changed flight times to what was on our ticket. Cars arrived on time and service was wonderful. Thank you so much for saving us from a nightmare.

Christopher Conlan

5th Jul 2026

Great trip! Good easy process and very good communication throughout. Would definitely use again for next trip!

Anthony Wood

5th Jul 2026

We continually find the service and professionalism displayed by all staff gives us the confidence to continually book our holidays with Travelonline

Rosemary Humphreys

4th Jul 2026

As always service efficient and helpful and the ease of booking great and true to description. I think this is about the 4th time we have used TOL

Katrina Pirpinias

4th Jul 2026

All ways great service from Travel on line!
If we have ever had any problems or questions they were always answered promptly

Wendy Mcfarlane

4th Jul 2026

Very helpful and booking was an ease!

Jennifer Kuipers

4th Jul 2026

The whole booking process went smoothly.
Would be very happy to use Travel Online
again.

Marilyn Petersen

3rd Jul 2026

Brilliant service, very easy to deal with.
No problems

Mindy Jory

3rd Jul 2026

Booked a family holiday to Bali and travel online were excellent in organizing everything for us. We stayed at the double six which was great. We had a driver waiting at the airport and when we arrived all our vouchers were waiting at the hotel.

Shaun Caruana

3rd Jul 2026

Great service and communication

Tasso Keves

3rd Jul 2026

could not have been happier with the service from TravelOnline. the communication via phone and email and the prompt responses made everything feel so easy! thank you

Rebecca Jane Elliott

2nd Jul 2026

Thank you excellent service

Taina Suokallio

2nd Jul 2026

Booking process was efficient, everything went as planned and interaction with Travel Online representatives was positive.

Simon Finlay

2nd Jul 2026

The booking process was straightforward and generally any query is responded to within 24 hours be it by email or a phone call. Thanks to Natasha.

Yew Meng Fong

1st Jul 2026

Everything included in the package was spot on. Travel Online were so easy to deal with and communicate with. We had a problem the day we were supposed to fly out and the staff were amazing and helped us continue with our holiday. Thank you!! Will recommend and use Travel Online again.

Karen Denton

1st Jul 2026

I was nervous having booked through an online travel agent, but my we were amazed at how smooth everything went. Flights, transfers and accommodation perfect and exactly what was booked in our package. Would not hesitate to book though travel online again. Thank you!

Katie Lee Colautti

1st Jul 2026

Natasha was fantastic!
She went above and beyond to organise my booking and ensure I received my preferred resort and room for a good price.

E D

1st Jul 2026