TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 70,000 travellers every year trust us with planning their dream getaway.
Customer Service Reviews
4.88 out of 5 from 18,018 customer reviews
Always pleasant and helpful. Adjusted quotes quckly to reflect changing needs. Provided valuable information
Heather Reid
4th Nov 2026
always got back to me either by phone or email . was a pleasure to deal with .
Thank you Lauren
Joanne Hughes
4th Nov 2026
Lauren was lovely to deal with , had lots of changes to our booking was never a problem .
Sam Hughes
4th Nov 2026
Easy to find info- good follow up so far- just waiting on accommodation confirmation but flights confirmed and fast email regarding same.
Kathryn Marchant
4th Nov 2026
Polite, courteous and very easy to follow
Ann Glissan
2nd Nov 2026
Service was great
Jaqui Findlay
29th Oct 2026
Very helpful was bit worried booking online but then I spoke on phone and holiday was just perfect.
Cynthia Perri
29th Oct 2026
Everything was arranged for us very efficiently and it made our holiday so easy
Deborah Farrell
29th Oct 2026
every satisfied with the service provided, could have not run smoother.
Ian Beumer
29th Oct 2026
Good communication start to finish
Wendy Joy Best
29th Oct 2026
Have used Travelonline a few times and have had excellent service
Maree Mcardle
29th Oct 2026
Amazing from start to finish! From the booking process to the incredible experience, everything was seamless, stress-free and so well organised. The team made the whole experience so easy, allowing us to focus on what matters most — making beautiful family memories together. We couldn't be happier with the service and would absolutely recommend them to anyone planning their next getaway. We'll definitely be using them again for our future adventures!
Ashleigh Hillis
29th Oct 2026
Great value holiday package to Bangkok. Clear commumication and very helpful when I need to reach out. Would consider booking again with them.
Huong Nguyen
29th Oct 2026
The trip was amazing and well organised I only wish there was a package available for 10 days!!
Anne Schreyer
29th Oct 2026
Great communication and provided a clear detailed itinerary. Quick replies to any questions I asked. Thank you Lisa S.
Deborah Whiripo
28th Oct 2026
Really easy to deal with
Luigi Cupello
28th Oct 2026
I am blown away by the service that Travel Online provides. We had a few lates changes that were handled with ease by real people on the other end of the phone within minutes of calling. Every aspect of our trip was taken care of. Would recommend Travel Online to anyone.
Kane Bawden
28th Oct 2026
Kimberley has been fantastic to deal with. Looking forward to booking more trips
Robyn Mayne
28th Oct 2026
Have used TravelOnline several times and has always had amazing service. Will use again.
Trudie Plumb
28th Oct 2026
The service provided by Travel online as always is excellent with any inquiries dealt with promptly and efficiently. Will book with Travel online again.
Carmen Hernando
28th Oct 2026