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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.4/5
Trustpilot
4.8/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 17,125 customer reviews

Everything went smoothly and as expected. Had a lovely trip to celebrate our baby moon

Anna Chuang

14th Jun 2026

Great service, easy to deal with!

Cara Schultz

14th Jun 2026

Everything went smoothly from start to end
Grace our representative who meet us at the hotel was fantastic and helpful. Definitely booking with Travelonline again
Thank you Emma you where so helpful

Angelo Perone

14th Jun 2026

I was nervous about my holiday as I've never been to Bali and everyone I emailed always got back to me with no hesitation thank you all so much ♥️

Tarra Cook

14th Jun 2026

Thank you for the brilliant offers that you send me by email.
We took advantage of the Sunwing Bangtao beach Phuket deal and it was everything we could ask for. All the inclusions were wonderful. The communication and correspondence from Travelonline were professional and very efficient. Any questions we had were answered quickly and to our satisfaction. This was the second trip I have booked with Travelonline and I will definitely use them again for another brilliant deal. Thank you

Jackie Cenci

14th Jun 2026

Excellent service

Chanaka Abeysinghe Mudiyanselage

14th Jun 2026

We have booked several trips through Travel Online and have never had any issues, and have always been kept well informed.
While away on this trip, we learned we were one voucher short. Within 30 minutes of sending an email to inform of this matter, a new voucher was received and our travel plans were sorted. Excellent service as always.
Thank you yet again and I am sure we will book with you again in future..

Stephen Harvey

14th Jun 2026

What an amazing service we had from Travel online the package we received was amazing and they answered all of my questions with a quick response and were very clear with their answers the transfers were on time and very friendly and helpful including our last transfer where they had to wait half an hour as my partner was unwell and with a doctor trying to get better to fly home I really appreciate your patience and understanding in that stressful situation. We would highly recommend using travel online and we will use them for future bookings Thank you all 10/10

Jayneka Cairns

14th Jun 2026

Easy booking process (just have to wait over the weekend). Good to deal with real people in Australia who were knowledgeable and responsive. The deal we got from Travel Online was a good deal. I would book with them again.

Vanessa Cassar-dogovski

14th Jun 2026

Thank you, Nicole for your assistance with booking us and 4 of our friends to a wonderful Double Six Hotel in Bali for 5 nights. We had a ball. We loved the hotel, whole package was great value, we could not fault the hotel, everything was 5 starts, room, service, breakfast- wonderful! We are recommending your service to others and we will be in touch next year as we are planning to bring our 2 daughters' and their families' with us next year around July 2027. Very happy travellers and customers- Sabina and Andy

Sabina Newman

13th Jun 2026

Absolutely fanatic service .10 out of 10

Peter Siu

13th Jun 2026

Great service quick response with requests great price got everything as per quote & no hassles . Hope to book more holidays soon

Alfred Velm

13th Jun 2026

The TravelOnline service is outstanding! So glad I stumbled across this Aussie based holiday booking site. Every step was simple, every detail laid out clearly and deposit/balance payment option was very convenient. Additional tours were easy to add to package with all details/options described well. Our flights were changed unexpectedly by the airline and we had to add an extra night of accommodation which was efficiently arranged for us, with associated changes to airport transfers. Can't fault this service and have already recommended TravelOnline on social media sites! We will definitely use TravelOline again. Thankyou

Karen Miller

13th Jun 2026

We continue to book our Bali trips with Travel Online. The online booking experience is easy to use, staff are friendly and willing to help you and the holiday packages are the best deals we have found online. Looking forward to booking our next trip!

Sherie Polzin

13th Jun 2026

Our experience with TravelOnline was very good Kristy worked the holiday to accommodate our plans and our group was able to enjoy a great holiday together

Janet Scurfield

13th Jun 2026

Thank you for taking the time to make changes to our booking. We were pleased that we took the extra days in Singapore coming back from Thailand. Another successful holiday booking with TravelOnline.

Gwen Kate Heaton

12th Jun 2026

Very efficient and helpful and knowledgeable about product

Denis O'keefe

12th Jun 2026

Great communication and easy to deal with

Julie Griffin

12th Jun 2026

Excellent

Pasqualino Gabriele

12th Jun 2026

You made everything so easy, thank you !

Leanne Lundt

12th Jun 2026