TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.88 out of 5 from 16,695 customer reviews
Very helpful and friendly. She was able to assist with anything we needed. Great experience.
Amy Louise Houchin
23rd Apr 2026
Incredible service, helped us reschedule the date, provided details and reassurance when cyclone was going through. Really appreciative and will book with Emma again.
Shaniah Langridge
22nd Apr 2026
Great service, staff were very responsive to my questions and helped us when we asked. Very professional and polite. Have used the service twice and will use again.
Kasse Tollan
22nd Apr 2026
Lisa was fantastic. When our flight was diverted due to an unruly passenger, she was so quick to respond and contact our hotel to advise them. Everything was so well organised in Phuket and my family had a wonderful time.
Shannon Sumner
22nd Apr 2026
The team were easy to deal with. Clear communication and responsive when asking questions. Would happily book through them again.
Feliciy Harper
22nd Apr 2026
Everything was made very easy to book a holiday and doing progress payments makes it so much easier as well. Thank you so much for all your assistance and the great deal we were able to secure it made it easier for our sons and their girlfriends to come along too
Karen Bowe
22nd Apr 2026
So helpful and got me the best deal thank you for helping
Lisa Munro-mcclintock
22nd Apr 2026
Easy to deal with and very helpful
Ryan Anderson
22nd Apr 2026
Good service.
Shane Turner
21st Apr 2026
Kimberley was fantastic at organising all of our travel needs. We recived lots of great bonuses in our holiday package.
Kim Jeffree
21st Apr 2026
Good
Roberta Piva
21st Apr 2026
I was reluctant at first to book online but everything went smoothly and I never had to worry or stress about anything. The accommodation/resort was outstanding, and the flights/transport were all organised. I will definitely be booking through Travel Online again.
Kelly Robinson
21st Apr 2026
Our booking was last minute and you were a great help. Thanks for everything
Cheryl Greenough
21st Apr 2026
An Absolutely easy way to organise a holiday. Very clear instructions and everything ran smoothly for our getaway. Will definitely keep an eye out on their upcoming trips.
Sharon Kohlhagen
21st Apr 2026
Lisa Provide excellent service throughout all communications. Well done Lisa!!!
Stuart Bartlett
21st Apr 2026
Great helping organising a terrific family holiday. Can't recommend Travelonline enough been utilising there services for years now and will happily continue to. Big thanks
Michael Kleine
21st Apr 2026
Everything went well all vouchers were available and smooth transition from airport to resort and back
Kylie Schubel
21st Apr 2026
Great communication.
And Really happy with the packages.
Bianca Shanks
21st Apr 2026
Answered all our questions
Joanne Schuster
20th Apr 2026
Thank you for the choice of our rooms fantastic holiday
Thanks for arranging
Rebecca Irish
20th Apr 2026