TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 16,137 customer reviews

Easy to deal with. Super friendly and helpful. All requests we asked for were fulfilled in relation to cots and Highchairs. Appreciate the wonderful service.

Jessie-lee Hoareau

26th Nov 2025

Everything was perfect
Thank you

Dennis Ebert

25th Nov 2025

Once again, another great trip arranged by T.O.L.
We book at least three (3) different trips both local and overseas each year through T.O.L. and are never disappointed. The service and value is first class.
Already have two trips booked for 2026, and searching for more.

Grant Bligh

25th Nov 2025

Hotel great and all inclusions as stated.
Booking, including flights, was seamless.
Would definitely use this company again to book holidays!

Karin Jannigje Mitchelmore

25th Nov 2025

Fantastic service, always very helpful. Thank you

Jenna-lee Fyffe

25th Nov 2025

Jackie was amazing. Very helpful, attentive and informative. She honestly made me feel like I could trust this company to help me with my holiday as well as my family and friends.

Courtney Sultana

25th Nov 2025

Straight forward, very responsive clear & uncomplicated.
Simple & direct service & communication

Rosemary Mclean

24th Nov 2025

A good trip and booking experience all round!

Robert Gray

24th Nov 2025

Great service. Staff very helpful.

Teresa Mammone

24th Nov 2025

Was great to book our much awaited holiday to Fiji.
Made the trip plans so easy.
Especially liked the touch of the beautiful locally made beach bag presented on arrival that supports local island women with employment. ThankYou

Raymond Carucci

24th Nov 2025

Sorted out any issue quickly. Happy service.

Gabrielle

24th Nov 2025

Great service very responsive and helpful .. we will use Natasha again

Arron Glass

24th Nov 2025

Very responsive and helpful. Thank you

Carla Van Der Wel

24th Nov 2025

It was very easy using the booking system Thankyou

Melissa Nolan

24th Nov 2025

Maddie went above and beyond for our family holiday trip questions and booking. We got multiple quotes, changed our mind regularly and she also had a wonderful accommodation suggestion that we hadn't even considered. We booked flights, 3 different accommodation options and nothing was ever too much trouble. Maddie replied to all of my emails promptly and called me when she said she would. Thank you so much!

Phoebe Banks

24th Nov 2025

Everything went well. All pre trip communications were informative and timely and out request to include our FF numbers in the booking was immediately actioned. The connections were all smooth. Thank you to all staff involved in our trip.

Sandra Mcdonald

23rd Nov 2025

I don't have any negative comments about the service. The service was great and on time. Car is in very good condition, the drivers were very welcoming and conversational. Smooth driving and we felt safe. Overall, the entire service is exceptional. Definitely will book again with TravelOnline.

Almira Daclitan Tano

23rd Nov 2025

Happy with the service

Kara Nicole Kate Mead

23rd Nov 2025

Very easy to navigate through the Web sites and play around with the dates. When I spoke to the staff member she told me that I did not have transfers included with my booking and she was easily able to add it in for me. Thank you

Roberto Isidoro Trevisan

23rd Nov 2025

This is the 2nd time booking with travelonline, we have had no problems at all, all our travel arrangements were catered for perfectly, from flights to transport to hotel and home again
Will definitely book through travelonline again

Donna Marie Taylor

23rd Nov 2025