TravelOnline Reviews

Customer Service Reviews

Total Reviews: 11462
Average Rating: 4.84 out of 5

Rating:
14th Apr 2023

Super help all the way through. Perfect. Thanks!

- Brett Adamski

Rating:
14th Apr 2023

Travelonline has such a user-friendly website. Easy to navigate, search and fiddle with dates instead of having to call up. Once decided, the booking process was swift and easy, thank you.

- Leanne Celik

Rating:
13th Apr 2023

Thank you for you help , it was a great family holiday and look forward to be booking next year again

- Leonore Condelli

Rating:
13th Apr 2023

We have been so happy to use your service, easy to navigate website and very clear communication. Love the payment options (we used BPAY). We were kept up to date with emails and reminders. We still have a trip to Fiji to take and currently looking at something for later in the year so you are obviously doing something right. Value for money on packages is also a factor, being a seasoned traveller I do a lot of research and Travelonline is running rings around other options. Thanks for your work.

- Debra Embury

Rating:
13th Apr 2023

Excellent service! Our first hotel was unavailable and then I received a call from Kirsty offering other options. She was extremely kind and helpful and provided me with 5 other options. Packages are value for money and more! Got everything we asked for. Extremely satisfied and would use travel line again without a doubt!
Thank you

- Sanja Ivetic

Rating:
12th Apr 2023

I would definitely recommend your services. It was so easy to book and get all the information needed. Had a prompt reply with my query. Will not hesitate to book with you again.

- Lancy Lobo

Rating:
12th Apr 2023

Everything was great, we will definitely use TravelOnline again in the future.

- Peter Rumball

Rating:
11th Apr 2023

Thankyou for you seamless booking prices, fabulous prices and great customer service

- Jacinta Atherden

Rating:
11th Apr 2023

The service received from Kristy Nixon was brilliant. The whole booking process and deposit and final payment done easily. The package we bought was fabulous. It was in a great resort with inclusions such as flights, breakfast, transfers, free wifi and 4 hour Phuket tour all packaged up so all we had to do was turn up at the airport, and then make 2 phone calls from the hotel to confirm pick up times for our tour and return to the airport. No hassle at all and at a very good package price. We are experienced travellers used to doing the research and bookings ourselves but found this so easy we will use Travelonline again for similar holidays in future.

- John Carroll

Rating:
11th Apr 2023

As a frequent traveller I found your package and service to be outstanding. The cost of the package was more than competitative. The choice of travel, accommodation and added trips were faultless. Compliments to those arranging the total package. I am hoping that a similar package is available in October this year. Can you please inform me of available options. Many thanks and again I appreciate your skilful packaging of this trip. I would strongly recommend the use of services provided by Explore. As a senior gentleman their sevices were far more personal and appropraite for my needs than alternatives. Perhaps you can inform me of your packages available in October 2013. Many thanks. Dr. Stewart Sykes.

- Stewart Sykes

Rating:
10th Apr 2023

Our holiday ran seamlessly, with no problems. All communication was answered quickly and efficiently. We will definitely be using TravelOnline for our future travel arrangements.

- K. Warren

Rating:
10th Apr 2023

Very pleased with the complete service and would recommend you to our friends.

- Zlatko Dundovic

Rating:
9th Apr 2023

Excellent support. Highly recommended.

- Veronica Monahan

Rating:
9th Apr 2023

Kristy was very helpful and thorough. we will be defeinietly contacting her again for our next trip

- Lynne Stephens

Rating:
9th Apr 2023

Excellent service again! Second time I have used Travel online for holiday packages. Easy and effective communication.

- Natalie Ramsay

Rating:
8th Apr 2023

We wouldn't hesitate to recommend travel Online. Their communication was great. Our flight was cancelled by Jetstar and travel online was in contact with us straight away. Looking forward to our Airlie Beach holiday in July :)

- Juliet Hill

Rating:
8th Apr 2023

Customer service at it's best. Keep up the good work.

- Louisa Brasier

Rating:
8th Apr 2023

Lisa was great and everyone was relatively responsive, I think I would have liked to not chase things like seating but overall I couldn't have asked for better service. Thank you!

- Rebecca Myers

Rating:
8th Apr 2023

Very easy and hassle free! Would recommend and use in the future!

Thank you!

- Gregory (greg) Eric Davidson

Rating:
7th Apr 2023

Helpful
Approachable

Sometimes difficult to communicate with a consult via phone conversation
Had to email

- Darren Allan Robinson