The overwhelming majority of Airlines, Cruise Companies and Hotels are now providing flexible terms and allowing customers to change dates or retain the full value of the booking as a credit to use at a later date. We will assist you to get the best possible outcome given your individual circumstances.
Please refer to this important information from AFTA which helps explain the process and your options.
Due to unprecedented disruptions caused by COVID-19, we are still experiencing high enquiry volumes.
To help us prioritise, please email with your departure date and reference number in the email subject line.
We sincerely apologise to all our customers for any delays. We are in communication with airlines, cruise companies and hotels who are also experiencing large volumes of inquiry, and are taking longer than normal to respond.
Please understand the Covid related disruptions to travel are unprecedented and our amazing team are doing their utmost to assist you.
Rest assured we will be in touch with you as soon we can and we sincerely appreciate your patience and understanding at this time.
For official Government Coronavirus (COVID-19) travel advice please see SMARTRAVELLER.
Overseas and recently returned travellers are advised to read Australian Department of Health.
We will keep you updated as soon as we find out any further information.