TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.87 out of 5 from 15,533 customer reviews
Great service
Danny Barbera
25th Jul 2025
KEEP ON DOING WHAT YOU ARE DOING, WE WILL CERTAINLY BE CONSIDERING YOU NEXT YEAR FOR ANOTHER TRIP TO THE RADISSON BLU, DENARAU
Peter Hart
25th Jul 2025
I had a great experience booking my hotel accommodation through TravelOnline. Their service was efficient, professional and they were always prompt and helpful in responding to my queries. Everything went smoothly from start to finish and I felt confident knowing my booking was in good hands.
Overall, I'm very happy with the service provided and would definitely recommend TravelOnline to others looking for reliable and hassle-free travel arrangements.
Victoria Garrett
25th Jul 2025
Very easy to talk to. All enquiries on our side were answered quickly. Extremely helpful
Kate Kitching
25th Jul 2025
I would definitely recommend travelonline .com and Nicole did a great job assisting us.
Susana Rode
25th Jul 2025
We booked a holiday package through TravelOnline and couldn't be happier with the service. Everything was organised perfectly from flights, accommodation, airport transfers, and entry into Trans Studio were all seamless. The process was easy and stress free from start to finish. Highly recommend TravelOnline for hassle free holiday planning!
Jess
24th Jul 2025
A seamless process. Highly recommend
Mark Bonaventura
24th Jul 2025
Fantastic service from Lisa!
Louise Raile
23rd Jul 2025
Good customer service and resolved issue quickly.
Peter James Garnham
23rd Jul 2025
As normal, the service has been excellent, easy to use, and excellent follow-up by the team.
Phillip Ryan
23rd Jul 2025
Easy booking process and deal was as advertised. I had no problems contacting an agent for reasons,
Jeganthini Benjamin
22nd Jul 2025
Everything was easy, organised and reliable. All queries were responded to efficiently
Jo Stopps
22nd Jul 2025
Thanks Lisa and TravelOnline. A really easy platform to use to book our holiday. And really appreciated the prompt support and advice provided leading up to our holiday.
Allison Round
22nd Jul 2025
The booking process was very easy and seamless. I did have to follow up if the transfers included had been booked but when enquiring, all questions were answered immediately. I will use TravelOnline again.
Madeleine Borsato
21st Jul 2025
First time booking with travel online.
It was easy communication was great and the service of the drivers in Bali was terrific.
Deborah Deeth
21st Jul 2025
Great service and ease. Everything pre booked and organised. Just go away and relax!
Effy Bonaccurso
21st Jul 2025
This was our first trip overseas. And you guys made it smooth sailing from the get go.The communication, was on point and would highly recommend Travel Online to friends and family. Thank you for looking after us.
Aimee Edwards
21st Jul 2025
Very helpful, always answered any questions/emails quickly
Sonya Ann Greentree
20th Jul 2025
Was extremely happy
Mellanie Craven
19th Jul 2025
Great customer service and was able to help make changes when needed.
Fiona Euston
19th Jul 2025