TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 16,011 customer reviews

Everything was so easy with Travelonline. Emails responded to quickly and nothing was to much trouble. Will definitely use them again thank you

Nicole Hasler

20th Oct 2025

Travel online was absolutely brilliant, we were delighted with our package , and Emma was so patient in helping us find the exact package, we chopped and changed our mind with dates a few times , but it was never a problem for her ,
Absolutely delighted and will use her again ,
Thanks Emma

Kirsty Mckelvie

20th Oct 2025

Booking and Service by Travel Online can't be faulted.
I was a little disappointed on arrival with the upgrade of room offered by the Sunprime Kamala Resort. However, after consultation with reception, we were offered a Pool Room ground level room which was ideal.

Julie Taylor

20th Oct 2025

Everything went as planned, first time we had booked a holiday online but it all went smoothly thank you.

Daryl Louis Haynes

20th Oct 2025

Had an easy kind and straightforward way to book and was all done hassle free loved the organisation flights accommodation and a tour as well for a great pice very happy customer. Thanks

Joanne Emmenegger

20th Oct 2025

The easiest and best experience! Really appreciate the support and making this a very seamless and stress free experience! I cannot recommend enough and 100% will use again and again!

Bianca Sheehan

20th Oct 2025

Overall service plus good, sometimes delays with emails back & forth but would definitely recommend and use again.

Peter Jon Clarke

20th Oct 2025

Service from the start has been great. The Marriott was terrific. Wife, 9 yo daughter and I loved it. Everything you need was right there. Beach with snorkeling on coral with plenty of fish, 3 pools, plenty of food options, activities and the service from the the staff first class. I would highly recommend it as a holiday, especially for Families. Still close enough to Patong and Karon if you want the nightlife and able to escape the busy areas back at the resort.

Gregory Campbell

20th Oct 2025

Great service. Replied to my emails promptly

Anna Maria Hatgiantounio

20th Oct 2025

The ease of which we were able to book this trip was welcomed. Everything went to plan and there were no hick ups at all. It really was appreciated as we all know, things can go wrong in a heartbeat. Not this time. The planning was perfect and the holiday fantastic

Geoffrey Moore

20th Oct 2025

Leesa was wonderful and responded very quickly to any question I raised with her. I would definitely use travel online again.

Jennifer Joy Alexander

19th Oct 2025

The service through Travel Online was excellent and Natasha was very helpful and responsive, we will definitely use Travel Online again

Hamid Mohammadi Rad

19th Oct 2025

Highly recommend! In fact recommended to people whilst on holidays! Everything ran so smoothly from the booking to pickup from airport and departure drop off. Communication was great! Got back to you straight away! Will definately use/book through Travel online again! Infact Im about to get a quote for our next holiday! Thank you for making our holiday less stressful and memorable.

Russell Fidge

19th Oct 2025

Very helpful & efficient

Tracey Burke

19th Oct 2025

Pleasant to deal with

Cheryl Wilson

19th Oct 2025

Kristy was an absolute pleasure to work with. Her communication and quick response was impeccable.

Thank you!

Amy Milligan

18th Oct 2025

Can not fault Travel on Line staff, very helpful with any questions asked, all instructions for our trip we spot on. Well done.

Tracey Vietheer

18th Oct 2025

Very helpful and organised

Susan Brown

17th Oct 2025

We received fantastic and prompt service. I will definitely be using you guys again. Loved the resort and day trips. Great value for money too.

Sally-ann Nadj

17th Oct 2025

Every thing was well organised with no issues.

Keryn Burnside

17th Oct 2025