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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 16,652 customer reviews

Very efficient and courteous

Deborah Johnson

6th Mar 2026

Natasha was very helpful in fulfilling another resort, when my one was unavailable.

Janice Martin

6th Mar 2026

Working with TravelOnline.com was nearly as enjoyable as our beautiful holiday. Everything went as planned and the consultants are wonderful to deal with.
Don't hesitate to book through them

Sean Christie

5th Mar 2026

The booking process was seamless. I was kept up to date with all relevant information by both travelonline and the Sebel so I was very happy with the service I received.

Gerlinde Brohier

5th Mar 2026

Excellent service from Natasha R. Will continue to use Travel Online, this is the second time I've used them. Thank you!

Nataly Vanesa Galeano Pineda

5th Mar 2026

Love travel online freedom to modify quotes and change dates and always a consultant to call if you have any questions and every consultant I have talked to has personally been to most resorts we have stayed at and give real feedback on resorts this is our 4th trip booked with travel online

Graeme Cooper

5th Mar 2026

Natasha was extremely helpful in being able to manage our booking for 3 couples with a stopover in HK

Robert Blanchard

5th Mar 2026

Easy booking process, helpful emails with clear communication, reached out on one occasion via email and had everything sorted by end of the day package pricing wonderful would definitely use travelonline for future holidays.

Sarah Deery

4th Mar 2026

Thank you travel online. This has been such an amazing experience. Every thing was made so easy. You Itinerary went to exact plan with no hiccups at all. Very grateful for the amazing holiday I booked with you

Kerry Jenkinson

3rd Mar 2026

Booking experience was easy, and everything clear and easy to understand. Would not hesitate to use this service again!

Annette Dale

2nd Mar 2026

Great Travel Service provider- organized exactly as in the fine print- no buts- no ifs- and when we arrived at the accommodation- all bonuses were provided freely with a smile as per the itinerary-no- oh but that's not included in this deal!!!
used Travel Online twice now and will use them again.

Paul Howard

2nd Mar 2026

Great customer service..Natasha answered all our questions with a friendly manner…

Lee-anne Dunne

2nd Mar 2026

Great customer service and holiday went all as planned. Highly recommend and will use again

Dean Mason

2nd Mar 2026

Anytime I had a question my emails were always responded to promptly.

Eve

2nd Mar 2026

Travelonline were exceptional. Every question you asked,
weather it be to do with the air , accommodation & food in Bali they provided a detailed answer.
The staff were always pleasant.

Bryan Mclure

2nd Mar 2026

Always a pleasure dealing with Travelonline.

Raymond Crawford

2nd Mar 2026

Natasha was helpful and prompt with her responses. She was very easy to work with

Marilyn Dunstan

2nd Mar 2026

I have had great experience dealing with Maddison and the whole team from Travel On line. Whenever I have had a question or concerns with flights, accommodation etc, they have dealt with it quickly and got back to me with answers.
I would book with them again.
I look forward to my upcoming trip.

Kim Colley

2nd Mar 2026

Every thing great have installed your app for future travel

David Agnew

2nd Mar 2026

Excellent

Victoria Martin

1st Mar 2026