TravelOnline Reviews

Customer Service Reviews

Total Reviews: 10912
Average Rating: 4.84 out of 5

24th May 2021

We had a very good holiday.
Everything was made easy with no hiccups at all.
All information, documentation, bookings etc. went as per plan
Thanking you for your assistance & look forward to another holiday.

- Danny Cater

23rd May 2021

excellent service and helping us transfer our holiday from may 2020 to 2021

- Roger Sharpe

17th May 2021

This is the first time I booked with TravelOnline. I was a bit nervous as we have never used them before.
We had the most amazing holiday. Everything went smoothly and the deal was great.

- Vedrana Radanovic

15th May 2021

We have used travel online for a few of our holidays. We have been happy with the service most of the time apart from COVID which canceled a few holidays and couldn’t get a refund.
The only issue we had with this trip we had unlimited passes to SeaWorld, movie world and wet and wild. It would of been nice to no that wet and wild was closed the days we were staying. So it isn’t unlimited entry as we couldn’t go as the park was closed.

- N Gliddon

9th May 2021

Thank you! Booking our trip to Heron Island with you was easy, with regular email communication and updates! And we were also able to re-organise our booking when COVID-19 disrupted our plans last year, and so were able to take the holiday this year! Yes, would definitely recommend you. And hope to book another trip for next year!

- L Bassam

7th May 2021

great service from the lock down #1 with organizing our credit and arranging flights when we were able to travel once more, Great Team.!!

- Christopher Wilson

25th Apr 2021

Easy to book and we received answers to our emails immediately . We were sent detailed information for our trip to Rottnest and Discovery Island and because we had not been before, it was needed.
we had a hiccup with our departure due to my husband being ill and our dates were moved so that we could still go two days later. Will definetly use again.

- Tim Stewart

23rd Apr 2021

Every time I have booked with Travelonline I have been extremely happy and would and have recommended your company to family and friends. Nothing is too much trouble. The staff have always been very helpful and pleasant.

- Rhonda Ernest

15th Apr 2021

Promptness in replying to emails was first was knowledge of the product we were interested in..being Daydream Island. It was an excellent and pleasurable experience dealing with Lisa...she certainly knows her job and was professional in everyway with us.... though she did have to be reminded near the deadline that she had not forwarded us any of the travel vouchers.
We would request to deal with Lisa should we decide in future to travel again utilizing the services of Travelonline. We would certainly recommend Lisa to family and friends...
A big thank you Lisa for all you did .

David and Jenny Thomas

- David Thomas

7th Apr 2021

We had a credit from last year and i thought we would have trouble caliming it.
But i was pleasantly surprised and how easy it was.
More than happy with Amy

- David Patmore

30th Mar 2021

Kristy and the team organised everything and it all ran seamlessly.
Kristy sent us a few quotes to choose from then booked it all for us. We just showed up.
Highly recommend this group to book through.

- Mandy Hudson

23rd Mar 2021

I cannot find any fault with the service from Travel Online. All went smoothly thank you. I have subsequently recommended you to friends.

- Coral Pedley

17th Mar 2021

Travel online made booking this holiday so easy. I’d never been to Hamilton island so I had no idea what to do. Was all included in the package and all I need to do was choose the right dates and pay. Thank you to Ashleigh for her work in making this holiday one to remember

- Ashleigh Minnell

14th Mar 2021

I was very happy with the service we received from TravelOnline. When we had to change our booking date due to a snap Covid lockdown, our consultant speedily arranged a new booking date for our accommodation, all very quick and efficient. I would recommend TravelOnline and certainly book with them again.

- L Curtis

6th Mar 2021

First time I've used the service and the staff were helpful especially when I realised I booked the wrong in date! Confirmation was speedy and correspondence was efficient.

- Lawrence O'halloran

4th Mar 2021

I found the service to be very helpful. I was experiencing difficulties with flight bookings & put in a request to be contacted which was fulfilled. Our travel vouchers arrived the week prior to departure. (I am an organised person & did phone ahead. The advice I received was correct).
Overall very happy with our experience.

- Susan

3rd Mar 2021

Very competitive rates, much better than the direct hotel.
Fast responses. Easy to use website to complete booking with option to pay half later.
Nice follow up with feedback email.
Will definetly use this company again! Thank you!

- Bradee Fleay

15th Feb 2021

Booking was super easy and helpful especially when trying to travel in a COV-19 world. Thanks I had a wonderful holiday!!!!

- Susan Davies

14th Feb 2021

Nothing was a problem for Kristy and Travelonline and the package we bought was brilliant. We will be back and have already recommended Travelonline to others.

- John Carroll

13th Feb 2021

Everything was great, we’ve booked several holidays in the last 12 months with travel online and we have never had a problem. Great service and always receive a prompt response to any questions and when we had to change dates for a couple of holidays it was sorted within a couple of days, we will continue to use travel online.

- Mark Steel