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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.4/5
Trustpilot
4.8/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 17,043 customer reviews

Everything went so smoothly - great pricing on our package, very clear instructions and seamless delivery. Outstanding care and customer service from TravelOnline.

Kristen C

29th May 2026

Excellent service and contact from start to finish.

Kerrie Comben

29th May 2026

Yet again it was another utterly brilliant and seamless experience with TravelOnline!! We cannot thank the team enough for again making our holiday booking experience first rate!! Already planning next trip and without question will be booking again with the TravelOnline team. I highly recommend TOL to anyone requiring professional and awesome service with travel requirements. Cheers!

Brooke Edwards

29th May 2026

Excellent package. All services were excellent, prompt replies to everything and felt I would trust Travel Online again with my travel needs. Well done on totally exceeding expectations

Jessica Lewry

29th May 2026

I had a fantastic experience booking through Travel Online Group, especially with Lisa assisting us throughout the process. Her communication was always timely, helpful and professional.

Lisa went above and beyond to help us add an extra night and adjust our transfers outside the standard package, making everything seamless and stress-free. The online portal was also incredibly convenient, with all travel information easily accessible in one place and only a call away if you wanted to speak to them.

We'd highly recommend Travel Online Group and will definitely book through them again in future!

Liezell Schietekat

29th May 2026

Excellent service will be booking our next trip to Bali through Travelonline

Scott Nummey

29th May 2026

Have booked a few holidays, absolutely faultless, I'm considering booking another soon.

Daniel Rametta

28th May 2026

It was so easy to book with them and Natasha was so helpful with everything. Will be definitely booking again soon

Shelley Bennett

28th May 2026

The service from Kimberley was fantastic. We had chosen a different resort but it was not available. Kimberley found us another place that had everything we wanted and it exceeded our expectations. Thank you!

Karen Keeling

28th May 2026

2nd time I have booked a holiday with travel online and have been pleased with the service both times. I was recommended by a friend and yes I would highly recommend your company.

Judith Thompson

28th May 2026

Fabulous service all the way through. Thank you for putting our package together.

Dionne Joy Heagney

28th May 2026

Helpful and professional

Jane Lakey

28th May 2026

Kristy, thank you for the wonderful service. I have not travelled extensively and I felt very supported by you. Our trip was very enjoyable.

Melina Kovaleff

27th May 2026

Great holiday. Thank you.

Gwynne Meredith

27th May 2026

Received all the information we needed and had a great holiday

Darryl Lange

27th May 2026

Organised with ease. All questions answered in good time. Great trip. Highly recommend

Jodie Trezise

27th May 2026

Always great company to deal with never had any issues great customer service .

Cheryle Witten

27th May 2026

We had the best experience with travel online. Com
Questions answered straight away or within minutes . Everything was well organised pickup for the airport to delivery to the motel.

Michele Welch

27th May 2026

An easy way to book a complete package holiday.

Sharon Hawkins

27th May 2026

We were so thrilled with our experience using travel online that we are already looking for our next trip! Thank you to Nicole for helping us move our accommodation, transfers and return flights when Jetstar unexpectedly cancelled our outbound flight.

Lucy Owen

27th May 2026