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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 70,000 travellers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.8/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 17,796 customer reviews

First time booking through Travel Online (recommended by a friend) and we found the experience excellent and the packages well configured for what we were after. The communication from staff was always prompt and professional and they were very helpful when we had to do a last minute change (due to flight cancellation). Would highly recommend and look forward to using them again for another trip.

MQ

28th Sep 2026

We had a great experience with Nicole from TravelOnline. She was very helpful in finding the right Bali package for our family with kids. She listened to what we were looking for and recommended a great resort and tour package that suited our family.

Everything was well organised, and the trip went smoothly from start to finish. We really enjoyed our Bali holiday and were very happy with the resort and activities.

Thank you, Nicole, for your excellent service and for helping us plan such a wonderful family holiday. We really appreciate your help and would definitely recommend Nicole and TravelOnline to other families planning a Bali trip.

Dinu Kumaradas

28th Sep 2026

Excellent customer service and easy to book our travel with.

Melinda Pacey

28th Sep 2026

Once again an exceptional experience. Always well organised and communicated from the moment we book until we arrive home.

Carolyn Flower

28th Sep 2026

Lisa, went out of her way to ensure all concerns were dealt with promptly and efficiently. A highly motivated travel consultant with extremely customer focus and her attention to details was outstanding

Peter Wooler

28th Sep 2026

Great communication every step of the way. Thank-you

Megan Simpson

28th Sep 2026

Great comm

Megan Simpson

28th Sep 2026

No dramas from beginning to end. So refreshing, thank you.

Dina Ter Keurs

28th Sep 2026

We recently booked our resort stay through TravelOnline.com, and the entire experience was absolute top-tier from start to finish.
​Not only was the booking process smooth and completely hassle-free, but the value of the package was incredible.

The bonuses included with our deal truly elevated our trip and made a fantastic holiday even better. Everything promised in our package was seamlessly delivered upon arrival without a single hitch.

​It's rare to find a booking platform that combines fantastic pricing, great perks, and exceptional customer peace of mind so effortlessly. We will definitely be using TravelOnline.com for our future trips—highly recommended!

Shaun Pearse

27th Sep 2026

From first contact to commig home everything well organised. Thank you.

Eugenia Popiel

26th Sep 2026

Was a fantastic experience booking through travel online, very simple and everything is looked after by them. Will definitely use it again. Quick responses from the team and even had someone help us with booking cheap tours over seas when we got there.

Bradley Carter

26th Sep 2026

Great travel company. Everything is well practiced and Nicole made whole process easy and hassle free. Highly recommend for future holidays.

Vikram Vaid

26th Sep 2026

Helpful & prompt service, will definitely use again. Thanks Kimberly!

Emily Egudo

26th Sep 2026

I've used Travel online for years and have always found the best deals on their website. When I speak to them they are always helpful and have the information I need.

Toni Miles

26th Sep 2026

Seamless service with excellent communication. Everything taken care of and no surprises, making for a stress-free experience and a relaxing holiday!

Zoe Mochrie

26th Sep 2026

Great service. Process was easy and of if I had any queries they were sorted promptly highly recommended

Kelli Dean

26th Sep 2026

No need to improve; great service.

Rishabh Chhabra

25th Sep 2026

Travelonline.com where very helpful booking our holiday but unfortunately we had to cancel our trip. Will use this company again on future trips.

Elizabeth Egan

25th Sep 2026

Service from Kristy was fantastic! My only feedback would be that 2 hours between international and connecting flight isn't enough we had to race from one flight to another to just make it on time.

Kasey Rundle

25th Sep 2026

Kimberley was very helpful and mindful of our budget when booking this holiday. She was very proactive and had great suggestions based on our travel requirements and was able to get us a great deal. Thank you

Justin Payne

25th Sep 2026