TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.88 out of 5 from 17,179 customer reviews
Friendly staff and very helpful.
Carol Hogarth
21st Jun 2026
Service was good, no issues at all.
Diana Frederic
21st Jun 2026
Excellent service from Natasha and TravelOnline. Will definitely use this company to book again.
Renee Elizabeth Gee
21st Jun 2026
Efficient and friendly service
Kelly Callaghan
20th Jun 2026
Kristy and the team are wonderful and fast at replying to emails and requests
Leanne Nicholas
20th Jun 2026
Easy online booking with fantastic follow up emails and answers to any questions or queries that we had. Would highly recommend Travel online
Janelle Zampin
20th Jun 2026
Our travel went without any issues
Tracy Corica
20th Jun 2026
Very good service, besides organizing the hotel, they also provided on time transportation from and to the airport. The cherry on the cake was the complimentary pass to the Theme park which included Fast-track to the games.
Santiago Mandelburger
19th Jun 2026
Great service in sourcing the hotel I wanted to stay at in Sanur, when other websites had no availability. Lisa provided constant and informative contact and will use this company again. Thank you
Gayle Shaw
19th Jun 2026
Outstanding service. Natasha went above and beyond to amend our holiday and flights to go a day earlier. I cannot recommend Natasha enough!
Cicely Bedworth
19th Jun 2026
Nothing was too much trouble. Booking process was very easy.
Definitely would book with Travel Online again.
Heidi Morabtio
19th Jun 2026
Service was great, flexible, prompt and any questions were answered timely along with the quotes.
Would definitely recommend Travel Online.
Narelle Sullivan
19th Jun 2026
really loved my time in vanuatu and found this a great way to organise a holiday , everything was so easy and will definitely book through you guys again !
Jeska Turton
19th Jun 2026
Great to deal with and so easy to communicate needs and questions were answered promptly with no hassle. We loved our holiday and can't wait to go back again!
Jessica Kuhne
19th Jun 2026
Everything was taken care of, lovely holiday, highly recommend travel online
Kylie Madden
19th Jun 2026
Great service, fast to respond to questions.
Denham Melder
19th Jun 2026
The staff at TravelOnline make it so easy to book a package holiday. I wanted a few different choices of flights and Nicole promptly got back to me with options. This is the second time I have booked a holiday package through TravelOnline and I will definitely be using them again.
Theresa Knowles
19th Jun 2026
Very easy to deal with and the customer service was great. Kept us informed of any changes to our booking and answered all of our questions
Louise Claire Gourley
18th Jun 2026
Very easy to book and helpful
Hannah Troake
18th Jun 2026
This is the third holiday I have booked through Lisa and she is absolutely fantastic. The process from beginning to end is flawless and so easy which makes travelling so much more pleasant. I will continue to book through Lisa for all my travel plans.
Melissa Murray
18th Jun 2026