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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 70,000 travellers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.8/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 17,782 customer reviews

Seamless service with excellent communication. Everything taken care of and no surprises, making for a stress-free experience and a relaxing holiday!

Zoe Mochrie

26th Sep 2026

Great service. Process was easy and of if I had any queries they were sorted promptly highly recommended

Kelli Dean

26th Sep 2026

No need to improve; great service.

Rishabh Chhabra

25th Sep 2026

Travelonline.com where very helpful booking our holiday but unfortunately we had to cancel our trip. Will use this company again on future trips.

Elizabeth Egan

25th Sep 2026

Service from Kristy was fantastic! My only feedback would be that 2 hours between international and connecting flight isn't enough we had to race from one flight to another to just make it on time.

Kasey Rundle

25th Sep 2026

Kimberley was very helpful and mindful of our budget when booking this holiday. She was very proactive and had great suggestions based on our travel requirements and was able to get us a great deal. Thank you

Justin Payne

25th Sep 2026

Competitive pricing, quick response to emails, accommodated amendments to booking

Ryan

24th Sep 2026

Nicole was helpful and knowledgeable with the product.

Roland Kelaart

24th Sep 2026

Natasha's help from the start, was beyond brilliant.
My first chose of destinations was changed at last minute because of a no fly health reason.
Natasha's went above and beyond to amend destination to MIRAGE Airlie Beach.
A huge thankyou thankyou thankyou to her for all her help and effort.
Greatly appreciated, will always use Travelonline.

Raymond Crawford

24th Sep 2026

Loved the Shangri La and we are already discussing returning another time . Constructive criticism… they should allocate the rooms based on smokers and non smokers . We couldn't sit outside as there was a prolific smoker next door sitting outside about 3 metres from us . Otherwise , the staff were fabulous, spoiling me on my birthday .

Maureen Colthurst

24th Sep 2026

Xcellent all round.every thing worked out perfectly
Cheers from both of us

Arthur Barker

24th Sep 2026

Great service and great staff. Everything was easy to book and communication was clear.

Jan Vokaty

24th Sep 2026

Great communication and service, trip was great and went as planned A+ for service thank you

Laurel Ann King

24th Sep 2026

Thanks travel online- second trip with you guys - first was Fiji, second to Bali, Customer for life

Rishabh Chhabra

24th Sep 2026

Very easy to organise and work with

Shaz Partridge Shaz Partridge

24th Sep 2026

An amazing 5 nights holiday we had recently to Fiji Beachcomber island resort, we booked a package deal through Travelonline included with some upgrades and everything went smoothly and the customer service was excellent all done through emails, any questions I had was promptly answered. We will definitely use Travelonline again and already planning for next year.
Thank you to the Travelonline team amazing work.

Carlos Azevedo

23rd Sep 2026

fantastic simple way to book a holiday, everything went well and we had the best relaxing holiday ever. Thanks

Philip Ladson

23rd Sep 2026

Travel online and Natasha were a pleasure to deal with was a seamless.

Colin Donaghy

23rd Sep 2026

Excellent service everything went to plan.

Keith Parry

23rd Sep 2026

I would recommend travel online - booking process was easy, excellent pricing for the package we chose - dynamic pricing meant the price ended up being even lower than original quote - call centre responded to my questions promptly and I spoke directly to travel consultant Kristy who was happy to answer my questions - all documentation came through promptly after payment. Flights and transport all worked and included hotel was excellent and included breakfast and bonus dinner - if looking for a reliable online travel business I would not go past Travel online - I will definitely use them in the future

Steve Q

23rd Sep 2026