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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.4/5
Trustpilot
4.8/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 16,868 customer reviews

Awesome service from start to finish !! Friendly, fast & efficient. Our second trip with travel online - certainly not our last. Thanks !!

Gregory Martz

12th May 2026

Kristy kept us updated from first contact and also was very quick to reply. We had 2 back to back bookings at different places and everything was sorted perfectly so we could relax and have a fantastic vacation.

Linda Fullam

12th May 2026

Fantastic service from start to finish, makes life so much easier and so many bonus extras, massages, drinks, airport pick up and drop offs, highly recommend and yes will use again and again

Sarah Bridges

12th May 2026

Good to deal with, very helpful with all my queries. Would deffo use you again for any specials that may come up. Please keep me informed. Ta

Francis Glackin

11th May 2026

Any questions were replied to in a timely manner. Very helpful. Will use again for our next holiday deal.

Carolyn Parlato

11th May 2026

I was quite nervous having never booked a trip online but everything went smoothly..We were kept informed, everything on the itinerary went to schedule and the value for money was great. Would definitely use TravelOnline again and recommend to others.

Stephen Peace

11th May 2026

This is the second time we have booked with Travelonline and it is so easy.
It is so simple to book a holiday without having to go to different travel agents, just select your destination, choose your accomodation, select your dates and flights, couldn't be easier.
The communication is outstanding with prompt response to emails.
Thank you to all at Travelonline, keep up the good work.

Sandra Raptis

11th May 2026

Lisa was great! Fast and helpfull responses to all of our questions.

Peter Wilson

11th May 2026

We were very happy with the service provided by Travel Online. Our consultant Kristy was wonderful to deal with and we appreciated being able to make contact and have any of our questions or requests dealt with so promptly and efficiently. We had a wonderful holiday and would definitely use Travel Online again.

Vicki Cook

11th May 2026

Thank you Kimberly for your help with our trip, you were very attentitive. Always happy to answer my questions about the itinerary and made sure we could reach out at any time.

Elouisa Ratema

11th May 2026

Our travel package was booked and taken care of superbly. We had no problems with flights, transfers, & accommodation. Communication from Natasha was excellent & clear. There was no stress with our travel arrangements for which we were extremely grateful. Thank you for taking care of us.

Aaron Jackson

11th May 2026

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Paige Leggatt

11th May 2026

such an easy process to book. easy payment system. no issues being picked up or being dropped back at the airport. Looking forward to my next travelonline.com holiday... already looking at Graceland Phuket :-)... Nicole was so nice and helpful. Would definitely book with her again or any of the team at travel online... thank you

Leonie Dillon

11th May 2026

Great value package, only niggle was the excursion we were offered was not the one detailed on our booking but we still enjoyed.
Would suggest increasing price slightly and including express VIP service at Phuket airport as it has to be one of the worst airports we've been to for queuing!

Sheila Bindley

11th May 2026

As always, great value and prompt service, thank you :-)

Marie Vide

11th May 2026

Value for money and all went smoothly.

Paul and Peta Ibbotson

11th May 2026

Holiday package was great value, we had a great time as a family. Communication from Lisa was excellent and she always replied promptly when we had questions. Everything was organised for us which made it a very relaxing holiday.

Enza Sevior

11th May 2026

Thanks Natasha, we had an incredible holiday. We appreciate all your support in booking and organising our holiday.

Joeleen Duncan

11th May 2026

We had a fantastic experience booking through TravelOnline. The whole process was easy and stress-free, and the package was great value for money. Our agent was very helpful and responsive throughout, making everything simple from start to finish. We will definitely use TravelOnline again for future holidays.

Brooke Spethman

11th May 2026

The holiday went off without a hitch. Thank you very mucj

Myra Colombera

10th May 2026