TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 15,533 customer reviews

they were very efficient at getting back to me.

George Bachtis

6th Aug 2025

We received great service from Travel online. Very knowledgeable. Hadn't booked with them before so we we're very happy with their communication etc.
Will definitely book with Travel Online next time
Thank you

Jane Mylrea

6th Aug 2025

Fantastic again. We will be using these guys for our next holiday. Thank you

Nathan Mcleod

6th Aug 2025

Absolutely great service from travel online and hotel stay at the mamaka Kuta was fantastic

Michelle Burns

5th Aug 2025

Travel online was brilliant as usual everything went without a hitch, again amazing value for money

Catherine Macpherson

5th Aug 2025

I can't over emphasise how smoothly everything went .
Excellent customer service whilst booking the holiday accompanied by excellent customer service when we were travelling .
Everything was seamless.
The holiday itself was of excellent value and also had terrific inclusions.
All of the transfers were done in a timely manner with wonderful, friendly staff.
I'm already looking at travelonline deals for next year, and would highly recommend their services to anyone looking for a stress free and memorable holiday.

Sharyn Leane Jamieson

5th Aug 2025

Great service. Kept updated throughout

Keely O'neill

5th Aug 2025

Natasha was very helpful and informative. Gave myself a lot of information to make an informative decision on where I was going to stay. Natasha got myself a really good deal with lots of extras added. Natasha was very quick with her responses with any questions I had. Highly recommend TravelOnline and Natasha. 5*****

Alison Royle

5th Aug 2025

Very well organised and everyone had a great time. Thank you

Catherine Clark

4th Aug 2025

Great effort taken to match our requests. Fast and prompt responses and constant reminders. Exactly what we needed.

Agatha Amenta-rossitto

4th Aug 2025

Cannot fault the service of TravelOnline.
Very quick responses with any email query.
This is the 2nd trip booked through TravelOnline and I have recommended to friends as well due to great service and offers.
For this resort, Phuket Orchid Resort, it should be noted the bed configuration for the pool access room cannot be 2 single beds, they only have king beds with no separation (trundle bed / additional bed can be added to the room)

Tanya Dioguardi

4th Aug 2025

Everything was well organised and we did not have any issues or holdups in any of our arrangements

Max Turner

4th Aug 2025

Great as usual

Nicole Kirk

4th Aug 2025

This is the second time we have used Travel Online. Great packages and easy to use. Emails were answered promptly. The team are friendly.

Susan Starr

4th Aug 2025

Personal friendly service from our travel consultants who always replied promptly to queries either by email or phone. Very efficient and reassuring when our flight was delayed by a day. Good follow up. Thank you Travel Online.

Helen Cooper

4th Aug 2025

Great service. Made sure we had everything we needed before we left.

Helen Schumann

4th Aug 2025

Nicole was great. She was very helpful when it came to suggesting another resort, as the one I originally wanted was not available for my travel dates. I am very happy that she suggested the Nasama Resort it was perfect. Nicole was always very prompt in answering my queries and she made the perfect booking for us.

Theresa Knowles

4th Aug 2025

We have never purchased an online travel package before and, to be honest, did so with a little trepidation. But…..we have been very nicely surprised to experience how easy and faultless it was. It really could not have gone any smoother and everything was as promised. Thank you for your great service.

Ann Clare

4th Aug 2025

Good communication. Easy to book.

Jacqueline Yvonne Holmes

4th Aug 2025

Very helpful with quick communication. Deals on offer are always great value. Have used travel online before and would happily use again.

Muriel Holmes

4th Aug 2025