TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 16,417 customer reviews

Excellent service would highly recommend using Travel Online.

Paul Griggs

25th Jan 2026

Great service. Thank you for being flexible with the adjustments and finding us the best deals. It's always concerning to find trustworthy agents but I think we found them now. Thank you

Ninette Nell

23rd Jan 2026

I was hesitant booking through an online platform but shouldn't have been! Communication has been superb, everything was seamless, someone was there to greet us at the airport at 4.30am!! Couldn't have asked for better service! The package was fantastic. Very pleased with our experience with travel online.

Alicia Kilbourne

23rd Jan 2026

Quick response to my email and helped me organise my trip online. Very happy.

Anastasia Fontana

23rd Jan 2026

excellent work the team allways a pleasure working with TravelOnline

Gregory scott Upton

23rd Jan 2026

Everyone made it very easy and any questions I had were answered promptly.

Michael Zarb

22nd Jan 2026

Super helpful, friendly & very quick ☺️

MELISSA HUCKEL

22nd Jan 2026

Perfect service on every occasion

Kelly Daniel

22nd Jan 2026

Madison was great super friendly and easy to deal with, we had some issues with the dates and availability but she provided us with many alternatives very quickly and we got everything sorted with no stress at all!!

Cassandra Thorpe

22nd Jan 2026

Natasha was friendly and very accommodating over the phone. Helped find the answers to my questions and supported the whole booking process. Made booking a holiday a breeze.

Megan Marshall

22nd Jan 2026

Paige was very helpful and prompt with her responses. She also help change the deal slightly for us. Thank you Paige

Mark Ozanne

22nd Jan 2026

Great communication. Great value for the package purchased. Will definitely book through TravelOnline again

Russell Menezes

21st Jan 2026

Thankyou Tanya from online travel, our flights, transfers, accommodation, meals and activities were all wonderfully organised and booked and communicated to us efficiently and with care. We will definitely use your services for our next holiday.

Emma Hartmann

21st Jan 2026

We have used travel online for over 10 years now and has always been seamless, if ever a question there was someone there to help. Every holiday has had no fault from tickets, to transfers, to the fun things in between.
We will continue to use travel online for our family

Stacy Coombe

21st Jan 2026

amazing service, very helpful and the website has plenty of information

Kayley Glazier

21st Jan 2026

Simple and well organised. Will use them again.....

Dejan Jovanovic

21st Jan 2026

Smooth, easy and secure process to book an all-inclusive holiday. Love some of the bonus items you also receive when booking.
Highly recommend!!

Lesley Helen Moyle

21st Jan 2026

This is my third time booking through Travel Online. The customer service is always great, prompt and makes booking a holiday easy.

Amy Brown

21st Jan 2026

Travel Online is my go to every time! I have booked several trips over the years. Mainly Phuket and Khao Lak. I was most impressed with what was on offer for our North Queensland holiday too. I love the website as it allows me to plan holidays that suit my needs. I love all the resorts on offer, the room selections and the fact I can choose dates and airlines and generate quotes that are always accurate. I love that I can also talk to someone when required. Looking forward to planning my next holiday!

Sofia Michael

20th Jan 2026

Thanx to all the staff, I'm sure I spoke to everyone, as questions came to mind. All my arrangements were made without any hick ups. From pick up to drop off. I didn't have to worry about anything. Great trip. Keep up the good work

Violetta Totevski

20th Jan 2026