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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 16,642 customer reviews

We had everything we needed for a seamless holiday - any queries I had before we travelled were answered promptly.

Therese Ryan

18th Mar 2026

No complaints at all. We had a fabulous trip, the bookings were all excellent, and our flights were great too! The Shangrila is always such a great place to stay. Staff are friendly, the food and service are excellent too. We look forward to our next trip with Travel Online.

Vicki Yeo

17th Mar 2026

We have used TravelOnline numerous times now, and every time has been a great experience.
Easy to book, quick to respond and competitive prices.
We will continue to use them due to this.
The Bali Packages are great, especially the company that do the Airport pick up and drop offs, they never fail to be there on time, every single time and are super friendly.
My only suggestion is that there is always an offer of Finns Beach club or Trans Studios with the packages, this is great if you're a young couple or one that has kids, if there could be an offer for couples in their 40-60's as we never use either option, maybe a cooking class, a cultural experience, a dinner or massage at the resort booked, something else would be great and an incentive to purchase package.

Jane Carty

17th Mar 2026

Great choices for us , from the pick up from the airport, the accommodation, the plane flights ,the extras included,everything went perfectly will definitely be using travel online again Thankyou Page and Natasha

Lesley Hirsch

17th Mar 2026

Jorja was extremely helpful

Deborah Deane

17th Mar 2026

Very easy booking process, good communication and fast responses

Samantha Parker

17th Mar 2026

Excellent service, follow up and information provided. Couldn't fault TravelOnline and would highly recommend them for your next holiday adventure!

Van

17th Mar 2026

Great service as usual 3 years in a row now!
So easy to book online or call for a more personal experience. Thank you Lisa

Loren Pitt

16th Mar 2026

Prompt, friendly & efficient service, thanks Natasha.

Stephen Fincher

16th Mar 2026

The service from travel online was amazing, the packages were great. Staff were easy to speak to and everything was made very smooth. I would definitely book through travel online again with there awesome packages. I have recommended them to lots of friends and family.

Maya Cashion

16th Mar 2026

Nothing was a problem. Always responded and quickly.

Nick Chris

16th Mar 2026

TravelOnline are my favourite agents, who I've recommended to friends, family and colleagues. I've booked packages twice so far (in Australia and overseas). The website is easy to navigate. The deals are excellent value. If anything changes, the TravelOnline team are quick to let me know. They are also highly responsive if I email with questions.

Teresa

16th Mar 2026

Great service and prompt attention from staff would highly recommend Travel Online.

Phillip Omann

16th Mar 2026

No complaints. The trip was organised really well....Everything went according to plan.....

Jennifer Alley

16th Mar 2026

Very helpful and seamless booking process

Gianni Festa

16th Mar 2026

Great service once again.
Holiday deal was amazing

Kathryn Mitchell

15th Mar 2026

All my questions were promptly answered and our Fiji booking package was all we could have wished for. I hope to return one day.

Julie Bennett

15th Mar 2026

Amazing and seamless ! Didn't have to worry about a thing ! Thanks again

Tennille Martin

15th Mar 2026

I've booked with travel online via Lisa and few times now, cannot fault the ease of all the booking experience from flights to return. Always taken care of. I have recommended to family & friends and would not deal with anyone else. Thank you for another wonderful holiday.

Melissa Brennan

15th Mar 2026

The team at travelonline are professional and experienced- we had a delay with our trip and they assisted us and made contact with our accommodation and transfer operators without hesitation and took the worry from us. Great travel
Operators.

Nicole Gourlay

15th Mar 2026