TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.87 out of 5 from 16,157 customer reviews
The booking and the relevant documents and details were very good and recommend travel online to book again
Michael Falvey
18th Nov 2025
Great, fast and polite service.
Michael Hammond
18th Nov 2025
Made our whole trip really easy and smooth - excellent communication!
Ally
17th Nov 2025
very easy process, clear concise booking details.
Ingrid Ostbye
17th Nov 2025
Thank you so much - you made this holiday, everything was seamless, and the vouchers were brilliant....
Kathleen Donohoe
17th Nov 2025
Good communication and everything went smoothly - Thankyou :)
Patricia Coyle
17th Nov 2025
You guys did great. Thank you very much. Yes I would recommend
Luke Peydo
17th Nov 2025
easy booking process!
Chantal Allen
17th Nov 2025
Fabulous service, very helpful and always responsive
Sarah Jane Lynch
16th Nov 2025
It's very easy to work with Travel Online for a stress free holiday
Brett Stevens
16th Nov 2025
Excellent service, the team noticed that I made a mistake with my booking (the flights didn't align with the accommodation dates!) and pointed it out and fixed it with no hassle. Thank you!!!
Natasha
16th Nov 2025
We absolutely loved TravelOnline, fantastic packages at fantastic prices. Lovely staff accommodated my last minute changes with no problem. We will definitely be booking our next holiday with them.
Gayle Walsh
16th Nov 2025
Couldn't be more helpful
Lauraine Cody
16th Nov 2025
Great service
Able to give options when accommodation was not available
Jacqueline Carr
15th Nov 2025
Great service! Will definitely be recommending to friends and family looking for travel packages. Thank you!
Karen Pope
15th Nov 2025
Great service all round. From booking to the included Transfers to/from Airport
Thea Gladys Davis
15th Nov 2025
Excellent service from travelonline, everything was done that was promised and professionally organised. I cannot fault them at all.
Rodney Brice
15th Nov 2025
Service was great. This is our third time using travel online and I would book again though them. Easy communication, very well organised package.
Amy Thompson
15th Nov 2025
Good comunacation
Kenneth James Bobridge
15th Nov 2025
I was honestly so happy booking our holiday with you - it was so easy to just book direct online.
Our booking was received and confirmed with Natasha but my numerous emails went via Emmerson, Nicole, and Emma who all replied so quickly and were able to answer everything easily and sort things like flight seats swiftly - which was so great considering I didn't speak to them with my initial booking.
Everything went to plan on our holiday including all our transfers. I would (and already have) recommend you!
Steph
14th Nov 2025