TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 16,108 customer reviews

very good thank you Lisa..

Angelo Cardamone

10th Nov 2025

The process of booking our holiday through to the end of our holiday, I have received exceptional service. Highly recommend and will be booking again.

Melissa Murray

10th Nov 2025

Great service, great deal and I would highly recommend TravelOnline to other travellers.

Julie Cowan

10th Nov 2025

Our second time using Travel Online for our holidays. Great service and wonderful prices with fabulous value for money.

Maaja Jensen

10th Nov 2025

Our holiday package was excellent. The details provided of our trip were thorough and timely. I was even provided a booking code for my airline to select seats ahed of the trip.

On arrival, we were met by a very freindly driver, who escorted us to the car and drove us to our hotel. Check-in was a breeze and we enjoyed our first night restfully.

The rest of the trip was fine. Navigating the chaotic traffic was made easier once we found the local Grab app.

The hotel allowed us a slightly later check-out than normal, which was helful, and we were met by our driver, as planned, to drive us back to the airport with plenty of time to relax before boarding our flight for home.

Overall, very pleased with the service from Travelonline. Communication via Whatsapp is great. We had a very pleasant holiday break.

Paul Baston

10th Nov 2025

We had such a wonderful experience with Travelonline! Natasha was AMAZING! She was incredibly helpful, positive, and thorough throughout the entire process. Every detail was taken care of, and looked after, which made the trip seamless — we ended up having an amazing holiday thanks to her help and organisation. We were also so impressed with the great deals and prices they were able to find for us — incredible value for such a fantastic trip! Highly recommend to anyone looking for a stress-free and well-planned getaway.

Kate Prime

10th Nov 2025

Everything ran smoothly.

Anne Jolley

10th Nov 2025

Always answered our questions promptly. Booking paperwork received and everything clearly set out.

Lynette Gilmore

10th Nov 2025

Travelonline were absolutely fabulous to deal with. The process was easy. Thank you to all that made our much needed holiday incredible. We will use you again!!

Josie Pacifico

9th Nov 2025

Was so easy to deal with and helped with any questions we had. Will definitely book again through you guys

Ashley Whitehead

9th Nov 2025

Everything went seamlessly. No problems and no concerns.

Danny Field

9th Nov 2025

First time we have booked with Travelonline. We were very happy with everything on our trip, from information provided after booking to organised airport transfers & wonderful accommodation. We will definitely use Travelonline again to book another trip.

Vicki Louise Kenna

9th Nov 2025

This was our 4th holiday booked through Travel Online and I will continue using it, very professional and all was arranged perfectly. We had no issues, was a dream holiday. Thank you very much. I will recommend anyone to use Travel Online. Thanks again.

Gert Pieter De Beer

8th Nov 2025

Excellent communication & ease of booking

Charmaine Thane

8th Nov 2025

My flight was cancelled late and your help rescheduling was great

Helen Hulstaert

8th Nov 2025

Natasha was fantastic to deal with and helped us arrange our dream holiday for next year

Carolyn Taylor

8th Nov 2025

Thank you for all your service very happy

Nicky Nikolaou

7th Nov 2025

All questions answered promptly and staff extremely helpful. . Great value for money

Stuart Vincent Murphy

7th Nov 2025

Yes I would recommend you. Service was good.

Jodee Jakovich

6th Nov 2025

Great service! We were two couples and when the dates we wanted were unavailable a phone call from Travelonline quickly helped us to select and book alternative dates. Whilst on holiday our flight was changed and a prompt email from the team to ensure the airline had notified us and that our transfers had been accordingly adjusted gave peace of mind. This was our eighth trip booked via Travelonline and will not be the last. The packages are extremely well priced when compared to booking a similar trip yourself.

Debra Embury

6th Nov 2025