TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.87 out of 5 from 16,300 customer reviews
Very helpful and responsive to our requests. Have already recommended to families and have booked another holiday through you guys. We will also look for our Xmas holiday once we are within timeframes with you guys.
Kasse Tollan
22nd Dec 2025
Everything you booked for us you delivered thank you Nicole
Mischelle Stratton
22nd Dec 2025
Nice easy booking platform with good email communication prior to departure, hotel was excellent, no issues with flights , would definitely use Travelonline again.
Justine Tinsley
22nd Dec 2025
Excellent and fast customer service. Provided us with a great deal, excellent inclusions and communication was also great. Would recommend!
Lori Winstone
22nd Dec 2025
Fantastic customer service. Emmerson made our whole booking experience so easy. We will definitely book our next family holiday again with TravelOnline.
Mike
22nd Dec 2025
Very helpful, quick efficient service with kindness. Thank you!
Naomi Menzies
22nd Dec 2025
Very responsive and provided everything we needed. Thank you.
Toni Fox
22nd Dec 2025
I was very happy with the package that we purchased. The Hotel was fantastic and the inclusions through Travel Online were awesome. I was a little concerned booking our accommodation this way, but I would not hesitate booking another holiday with this way. I had the right amount of communication with the consultants and we had no issues at all.
T Cav
22nd Dec 2025
Everything organised for you just pay and go.
Christeen Bailey
21st Dec 2025
Great deals, very easy booking process, we were always communicated with updates to our booking.
Ella
20th Dec 2025
Thank you for arranging our accommodation in Bali. It was a very simple process and communication was excellent.
Nicole Wroblewski
19th Dec 2025
Natasha was a great help marrying us up with our group too.
Debra Douglas
19th Dec 2025
My holiday with my family was fantastic. My questions/ requests were answered promptly. Thank you Nicole and your team for arranging a memorable family holiday for me
Kind regards
Camille
Alexandra Laird-gentle
19th Dec 2025
Paige was very helpful when making our booking to Thailand for next year. Follow up phone calls made to ensure if she could help in any way.
Very patient as I had lot's of questions and changes with our plans.
Thank you Paige
Elizabeth Anne O'connell
19th Dec 2025
I was happy with the service and would book through you again in the future.
Adele George
18th Dec 2025
Great service. Very happy
Carly Harvey
18th Dec 2025
Lisa was a pleasure to deal with and went above and beyond to make sure our Holliday was 100% what we wanted.
I highly recommend travel online to anyone booking a holiday
⭐️⭐️⭐️⭐️⭐️
David Miller
18th Dec 2025
Quick responses & replies and helpful staff.
Hayley Jakins
18th Dec 2025
Excellent service and communication
Jackie Cenci
18th Dec 2025
Great service a quick responses
Steven French
17th Dec 2025