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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 70,000 travellers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.8/5
Google Reviews
4.4/5

Customer Service Reviews

4.88 out of 5 from 18,166 customer reviews

Easy process from the beginning. Very fast responses to any queries. Nice smooth booking process with very friendly staff which made everything simple.

Geneita Perkins

3rd Nov 2026

absolutely amazing service as a second time solo customer THANKYOU

Jade Briggs

3rd Nov 2026

Excellent customer service. Always accommodating, and very quick responses to any questions i had. Would recommend 100%. Made our family trip much easier, and i will happily use travel online in the future. :)

Amanda Toby-smith

3rd Nov 2026

AMAZING!!!!!
Can't wait to use your service again! So efficient and excellent value! Can't stop sharing our wonderful experience with our friends! Thank you!!

Thomai Tokoglou

3rd Nov 2026

Travel Online were amazing. They arranged absolutely everything for us. We are so happy with the service and we thought our package was great value. Would highly recommend to anyone

Benjamin Gillham

2nd Nov 2026

Booking the holiday couldn't be any easier than dealing with Travel Online. Initial dates were booked but we got there with no fuss or drama. It's just fantastic when you have a great team sorting it for you. Thanks again!!

Dolores Tierney

2nd Nov 2026

I have been booking our family holidays for 20 years. The whole process is easy and the prices are affordable. The team are happy to answer any questions even requests outside of the amazing deals. Can't wait to book our next adventure. Great job!

Luz Woolmore

2nd Nov 2026

Huge thanks to Natasha, she made booking our trip an absolute breeze. Super helpful, really responsive, and took all the headache out of it. Highly recommend asking for TravelOnline

Charles Keeble

2nd Nov 2026

The whole booking and payment process was streamlined and easy to negotiate.
Any questions were answered promptly.
On land:
Good hotel. Great value.
Grace is amazing. Nothing seemed too much trouble and her English, both spoken and comprehended, was the best we have experienced in Thailand. Grace found the James Bond Island tour which suited us best- even checking with the company to ensure we were covered by insurance (due to our age). Also, she made the effort to rebook the halfday trip included, due to rains and flooding, so even though it was still bad weather, we did spend a moment with the elephants.
All the drivers were courteous, showed great skills in negotiating traffic and made us feel safe.

Peter South

2nd Nov 2026

Set up everything
Non worries about anything

Corrina Gear

2nd Nov 2026

Great communication, easy to get in contact with. Would use again!

Kaylah Anderson

2nd Nov 2026

Third holiday booked through Kristy and once again it was fantastic! Everything went smoothly, accomodation perfect with all the upgrades. Will be booking another trip soon.

Cristy Carter

2nd Nov 2026

Great advice and price for our holiday! All went well for us travelling and would recommend.

Anne Kathleen Rudd

2nd Nov 2026

Always good service

Gregory Samuel

2nd Nov 2026

Polite, courteous and very easy to follow

Ann Glissan

2nd Nov 2026

Nicole was very helpful and answered all queries promptly.

Carey Bikoff

2nd Nov 2026

Very well coordinated

Sadia Murshad

1st Nov 2026

Very happy with the service we received from you .

Scott Toms

1st Nov 2026

Super easy to book and everything worked out perfectly! Would definitely use again

Jemma O'neill

1st Nov 2026

Service from Lisa was fantastic, quick efficient service and follow up emails well documented

Jennifer Parker

1st Nov 2026