TravelOnline Reviews

Customer Service Reviews

Total Reviews: 11462
Average Rating: 4.84 out of 5

Rating:
7th Apr 2023

Travel Online were great to deal with. We had no issues and response to my questions were answered quickly.
Thanks again.

- John Paul Palces

Rating:
7th Apr 2023

I was really happy with my experience from Travel Online. When doing my research for good deals, I came across this site and although I had never heard of them, I was so happy I went with them for my booking!
So easy and quick with the reservation and easy to customise your package!

- Rebecca

Rating:
6th Apr 2023

Travelonline was great,especially Lisa our consultant,who answered every question and request we made,also it was the first time I had made a holiday booking on line .Lisa was helpful understanding and patient with our quesries and changes etc. Thanking you Lisa. The Hotel package (Marriott Merlin Beach Phuket was lovely,large airy good facilities location etc,but the Hotel itself looking a bit tired in need of an update. Staff very helpful,restaurants only mediocre,not enough to choose from and no changes , and food nothing to rave about,also many many children running riot in the dining rooms!!!!! For us it was wonderful because we had a wonderful reunion with our family from another part of the world,so it was ideal for that. The beach was beautiful but far too rocky to swim in,however the many pools weere superb Thanking you all at Travelonline.

- Robin Mather

Rating:
6th Apr 2023

Everything was well organised. Thank you!

- Julia Kotovich

Rating:
6th Apr 2023

We highly recommend. Four of us travelled together to Fiji and had a well planned and executed trip. Communication was no hassles. We hope to travel again soon.

- Leslie Daniel

Rating:
6th Apr 2023

Great service and planning once again! Cheers travel online, your partner balires centre also were fantastic.

- Stephen John Peterka

Rating:
6th Apr 2023

Thanks so much for making our holiday to Fiji so easy and simple. It was great not having to organise everything individually and the package deal was perfect for our family. Kristy was really helpful and would answer any emails or questions promptly. I would definitely book through TravelOnline again and would highly recommend their services.

- Paul Morey

Rating:
5th Apr 2023

Would definitely recommend. Kept updated regularly via email and gave lots of useful information .

- Marie Mcphail

Rating:
5th Apr 2023

Would definitely recommend travel online for awesome holiday package deals

- Anand Patel

Rating:
5th Apr 2023

Highly recommend! Smooth and easy transactions. Only one downfall, there is a delay of you have question/concern in response, but if you know in advance you can be prepared. I will definitely be using this service again. BONUS, I got a free beach bag on arrival at hotel, I love it, was a great little surprise, plus that's how our driver found us on last day for airport transfer (it's the little things)!

- Clare Carberry

Rating:
4th Apr 2023

Good service

- James Westbury

Rating:
4th Apr 2023

Absolutely amazing service as usual. Have been using Travelonline for years and always will. You made our trip to Bali perfect. Thanks guys will be in touch for our next holiday!

- Kelly Wallace

Rating:
4th Apr 2023

Everything organised as promised- just a couple of things .. didn't realise we had a stopover in Adelaide so meant lots of getting off and on of planes as sister is from Victoria and me from Qld. We decided to fly from Sydney when in hindsight should have opted to go straight to Adelaide had we known. And secondly did not realise Finns club was not at the same site as accommodation. Perhaps a little more transparency would have been good. All in all we hade a nice holiday. Thank you.

- Jennifer Shallue

Rating:
3rd Apr 2023

Would recommend this booking service. Hassle free and clear communication. Provide a great service and our holiday was value for money.

- Sharla O'neill

Rating:
3rd Apr 2023

We would certainly recommend TravelOnline! Our first time experience using this method was seamless and staff were most accommodating every step of the way.

- Alan Johnston

Rating:
3rd Apr 2023

Thanks was very easy to deal with and everything promised was delivered, thank you

- Phillip Galea

Rating:
3rd Apr 2023

No trouble dealing with online

- Kathleen Binaisse

Rating:
3rd Apr 2023

All went extremely well thankyou with very smooth transfers and value package.

- Gail Lefebvre

Rating:
3rd Apr 2023

Thank you Travel on Line for a great stay at the Bali Garden Beach Resort. We recommended your Company to a number of people we met whilst in Bali.
We have already booked another trip through your Company and will continue to as we were very impressed.

- Anne Lenane

Rating:
3rd Apr 2023

Lisa has been a wonderful help to us, securing and helping plan our Honeymoon.
She was able to secure some extra space on the plane rides return, as well organising the change of timing for our island transfers when our flights were delayed.

Thank you!

- Emil Badenhorst