TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,711 customer reviews

Thanks for everything, made booking our trip easy and great price for the package. We will definitely book again with the great deals advertised. Looking forward to booking our next holiday through TravelOnline.

Joshua Gallagher

4th Mar 2025

Package deal was good- airport transfer and included tour was great!

Nicole Spresser

3rd Mar 2025

Could not fault the team who helped us out with every hurdle we faced to get this holiday over the line. The response was quick and accomodating and what was sold was delivered , where others on the island did not get what they were promised

Ronan Byrne

3rd Mar 2025

Thank you so much for organising the best family holiday, everything ran so smoothly for us, the island was so much fun

Danielle Ible

3rd Mar 2025

Kristy has heled me plan a few holidays now and there has never been any issues. She is always available to help with any enquiries. I would thoroughly recommend Kristy and TravelOnline wishing to have a great vacation with all the hard work taken care of. Looking forward to booking my next trip.

Karen Warren

3rd Mar 2025

The 10 nights Graceland Resort package in Phuket was a great deal and value for money. The booking process was easy and we found the responsiveness and communication from Nicole to be quick and informative. We would not hesitate to book future travel with Travelonline. Thankyou for a wonderful trip to Phuket Thailand

Narelle Vaak

3rd Mar 2025

A great company to deal with everything was easy to navigate even for a dinosaur like me will definitely be using them again for our next holiday prices are fantastic

Melissa Cookson

1st Mar 2025

Service is always great and very accommodating

Abeer Sowaid

1st Mar 2025

Kristy was very helpful and happily answered any queries we had.
Pickup at the airport was seamless and the room and hotel were excellent.
I wouldn't hesitate to recommend the package by
TravelOnline as its fantastic value and great service.

Cara Sherman

28th Feb 2025

Prompt and knowledgeable.

Sheila Pedersen

28th Feb 2025

Great organisation you found us the best hotel and flights thankyou

Elaine Mackenzie

27th Feb 2025

Great service and prompt with replying

Emily Folan

27th Feb 2025

Friendly customer service, very helpful

Gary Ronald Griffiths

27th Feb 2025

At first I was hesitant about booking a trip with an online agency. But the whole procedure was seamless and when I did have a query and phoned the staff were great. Was impressed with the follow up procedures and e-mails we received once the booking was paid and finalised. After sales service is impressive.
Would not hesitate to book another holiday with TravelOnLine.

Olga Moar

26th Feb 2025

Very happy with the Package Deal provided by Travel Online. Also the communication from them was great.
Will definitely be using them again.

Stewart Dickson

26th Feb 2025

Service was excellent thanks to Kristy for making the process so easy.

Kevin Finnigan

26th Feb 2025

I have NOT encountered a bad experience of all the times I've dealt with them. Be it, via email or phone. The communication has always been timely and clear. Once on my holidays, I've received everything that was in the package. Transfer operators have turned up on time, flights have been great, it's all been super easy and stress free.
When I spoke with Maddison on the phone, she was friendly, gave me the information I needed, wasn't pushy (due to my having to check some info with my fellow travellers), was knowledgable and sent through the additional info we'd talked about very promptly.
Absolutely would highly recommend this organisation!

Sally Arkley

26th Feb 2025

Maddy was fantastic, she with on my questions on our group planned trip. made everything seamless . I would highly recommend Maddy and the Travel online team. trish

Patricia A Hardy

26th Feb 2025

Very happy easier and quick

Valentina Boskovski

26th Feb 2025

All queries were responded to promptly and we enjoyed a smooth and enjoyable family holiday. Very convenient having everything packaged up in one cost. Thank you!

Callie Ross

25th Feb 2025