TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.87 out of 5 from 14,834 customer reviews
Excellent service, answered questions quickly and always helpful. AAA plus
Kerrie Watterson
3rd Apr 2025
Amazing service! This the second family trip we have booked with TravelOnline and they didn't disappoint again. Thank you for taking away the stress of booking a family holiday.
Kane
3rd Apr 2025
easy and efficient
Linda Page
3rd Apr 2025
This was our 5th holiday with Travelonline and again everything ran smoothly and according to plan, I can not recommend this company more highly as you do get everything they promise you and more. They are also exceptional value for money.
Catherine Macpherson
2nd Apr 2025
Bali Gardens was a great stay. Clean, tidy and very friendly, helpful staff. The breakfast buffet always had a good selection each morning. Everything was well organised for our trip and any questions we had regarding our trip were well answered by your office.
Tracy Philipse
2nd Apr 2025
Great communication & customer service.
Deborah Tuckey
2nd Apr 2025
Very good service & follow up thank you.
Sheran Maric
2nd Apr 2025
Our booking with TravelOnline and travel experience went smoothly and highly recommended using them.
Oddbjorn Ludvigsen
2nd Apr 2025
Travel online were great - very quick to respond to my multiple requests from extending our holiday through to postponing due to unforeseen circumstances and giving us the options. I'd definitely recommend and use the Team again. Thank you!
Erin Sullivan
2nd Apr 2025
Always helpful and assists with any inquiries.
Phillip Ryan
1st Apr 2025
The emails at the right time were great.
Lynda Jenkinson
1st Apr 2025
Travelonline staff were great! All the staff that we encountered were warm & friendly, very helpful and responded to our queries instantly.
Many thanks & we would definitely book with guys again!!
Joanne Smith
31st Mar 2025
Organisation and communication great. All went to plan and had a fabulous holiday.
Caron Grey
31st Mar 2025
Excellent communication and everything very well organized. Many thanks Natasha for a great holiday.
Bernard Lett
31st Mar 2025
fantastic no issues at all with service
Joseph Rio
31st Mar 2025
I have booked with Kristy through TravelOnline many times and always top notch service and I would highly recommend. Great deals
Rebecca Coupar
30th Mar 2025
Travelonline were prompt with any queries I had . Would recommend them. And would use them again .
Bronwyn Damaso
30th Mar 2025
TravelOnline your service was exceptional, everything on the itinerary went to plan and made our holiday so much more enjoyable. Thank you!
Linda Hundertmark
29th Mar 2025
Great service from Travel online team.
Rebecca Lloyd-booth
29th Mar 2025
Excellent service - made the process easy despite us making multiple changes.
Peter Mencel
29th Mar 2025