TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.88 out of 5 from 16,523 customer reviews
Booking experience was easy, and everything clear and easy to understand. Would not hesitate to use this service again!
Annette Dale
2nd Mar 2026
Great Travel Service provider- organized exactly as in the fine print- no buts- no ifs- and when we arrived at the accommodation- all bonuses were provided freely with a smile as per the itinerary-no- oh but that's not included in this deal!!!
used Travel Online twice now and will use them again.
Paul Howard
2nd Mar 2026
Great customer service..Natasha answered all our questions with a friendly manner…
Lee-anne Dunne
2nd Mar 2026
Great customer service and holiday went all as planned. Highly recommend and will use again
Dean Mason
2nd Mar 2026
Anytime I had a question my emails were always responded to promptly.
Eve
2nd Mar 2026
Travelonline were exceptional. Every question you asked,
weather it be to do with the air , accommodation & food in Bali they provided a detailed answer.
The staff were always pleasant.
Bryan Mclure
2nd Mar 2026
Always a pleasure dealing with Travelonline.
Raymond Crawford
2nd Mar 2026
Natasha was helpful and prompt with her responses. She was very easy to work with
Marilyn Dunstan
2nd Mar 2026
I have had great experience dealing with Maddison and the whole team from Travel On line. Whenever I have had a question or concerns with flights, accommodation etc, they have dealt with it quickly and got back to me with answers.
I would book with them again.
I look forward to my upcoming trip.
Kim Colley
2nd Mar 2026
Every thing great have installed your app for future travel
David Agnew
2nd Mar 2026
Excellent
Victoria Martin
1st Mar 2026
Wonderful company to work with. Natasha was knowledgeable, professional and always replied promptly to any questions we had. Have no hesitation is recommending TravelOnline
Gillian Walton
1st Mar 2026
Too easy to organise xo
Kim Walters
27th Feb 2026
Very professional, and helpful staff - particularly our thanks to Tanya S
Anton Abrahams
27th Feb 2026
Have now booked two holiday packages through Travel online (Nicole) and have found both experiences very easy to navigate. Emails were clear and concise with any queries answered promptly . The packages provided excellent value and inclusions.
Will definitely book with travel online again.
Luke Gardner
27th Feb 2026
Have always found travel online to be very helpful and informative when dealing with my travel expenses.
Dennis Grosvenor
27th Feb 2026
Kristy helped us with our quote and when I needed a reprint of our vouches, she responded immediately
Wendy Buckley
25th Feb 2026
extremely helpful to fix things which were my mistakes
otherwise all went well while there
Thanks very much
Jeffrey Clifton Finn
25th Feb 2026
From the begging till the end it has been a very easy and smooth operation. Special thanks to Nicole C.
Tim Nur Tekin
24th Feb 2026
Everything that was arranged went very smooth. Would not hesitate to use agajn.
Heather Mccrae
24th Feb 2026