TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.87 out of 5 from 15,671 customer reviews
Emma was fabulous to deal with. From wo to go she was very quick to respond to any queries we had and made things easy for us. I was travelling with my husband and parents 87 and 85 and one who needed wheel chair assistance along the journey and Emma organized all of this for us too. This is the 2nd time we have used Travel On Line and we wouldn't hesitate to use them again. Great deals and Great Service. Thank you
Kelly Ann Devlin
3rd Sep 2025
Booking was easy and the service was very professional. Everything was as advertised and expected. Would definitely recommend - in fact I have already booked another holiday with TravelOnline
Tanya Milburn
3rd Sep 2025
Great communication and very efficient..
Josie Lucy Blandford
3rd Sep 2025
I organised the holiday on behalf of my daughter Stacey Buchanan and her family. Found Kristy N fantastic to deal with, very helpful with queries. Holiday great value for money. Looking forward to dealing with Kristy N and TravelOnline in the future.
Lorraine Buchanan
3rd Sep 2025
Great service and follow up on any questions we had.
Highly recommend.
Mark Anderson
3rd Sep 2025
Everything we needed was supplied in timely and helpful manner would use service again value for money
Rodney House
3rd Sep 2025
easy booking process and helpful staff
Felicity O'leary
2nd Sep 2025
Exceptional detail and help in booking our holiday. Love your work Natasha.
Kelly Mustoe
2nd Sep 2025
Prompt responses, customer focused, lovely
Hana Husakovic
2nd Sep 2025
Thanks so much for a great week away. All was smooth and with no issues. This is our second travelonline trip. We will be back.
Jodie Rauchle
1st Sep 2025
Very happy.
Camille Eyre
1st Sep 2025
Easy and no fuss to deal with. Very happy
Vera Hopkins
1st Sep 2025
Everything went to plan, the service was great with no issues I would certainly recommend the team for your holiday
We will use again. Thank you for making our holiday memorable
Bruce Lathwell
1st Sep 2025
Easy to book & good communication from the Phuket tour company on arrival for all transfers.
Will definitely book through you again
Maree Jennifer Uzelac
1st Sep 2025
So easy to book a holiday with you guys and great value.
Peta Currie
1st Sep 2025
Easy and fuss free!
Joanne Smith
1st Sep 2025
service was 5 star very helpful and all emails I sent were replied back with quick response and with detailed response
definitely will be booking again in near future
Michelle Turpie
1st Sep 2025
Awesome help!
Alisha Campbell
1st Sep 2025
No fuss. Good service and good communication.
Michael Hanson
1st Sep 2025
Travel Online was so easy to deal with. Was great having all our bookings and transport through one place so everything was seamless. The voucher to Finns was an extra and we had the best say ever. Will 100% book through travel online again.
Scott Kermeen
1st Sep 2025