TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 17,336 customer reviews

Smooth process and good payment procedures. Very happy

Mark Scott

25th Jun 2026

You were very good. Unfortunately the resort didn't meet our expectations.

Anthony Polkinghorne

24th Jun 2026

Travelonline is a terrific company to deal with. Everything was booked efficiently & we had no hiccups - all travel organised went according to plan. I love the communication & being able to deal with one consultant from the start of planning the holiday, right through to the day of travel. I will definitely book with this company again & highly recommend them.

Deborah Willcock

24th Jun 2026

It was our first time to book a holiday with Travelonline & we're looking forward to booking our next holiday with them already !
It was a very easy & hassle free process from the moment we booked & everything was organised efficiently. We had a wonderful holiday & all of the arrangements went smoothly & according to plan.
Kimberley was very helpful & always happy to answer any of our questions.
Thank you for a great experience & we'll see you again soon

Rosalie Knispel

24th Jun 2026

Lauren made the whole booking experience wonderful from answering all our questions and ensuring our other Fiji accommodation fitted in with the TravelOnline package deal

Stephen Maxwell

24th Jun 2026

Best online travel company to deal with. Will be booking thru them again!!

Michelle Coomber

24th Jun 2026

Great communication from all travel online staff - the small issue we had which was communicated to them was dealt with very quickly and a refund offered.
Would definitely recommend them and use them again for our next holiday.

Kelly Rogel

24th Jun 2026

Travel Online has made this holiday seamless, stress free and so easy! We've had no issues whatsoever, communication was fantastic and everything ran smoothly. I would highly recommend Travel Online to everyone.

Jenna Farina

24th Jun 2026

Kimberley did a fantastic job of putting together our package and making required changes when flighs were changed by the supplier. Highly recommended if you are looking for travel planning. We will book again with her.

Mark Wellard

24th Jun 2026

Helpful and great deal! Clear fast communication and was easy instructions to follow. Second time I have used travel online and I have been very satisfied both times.

Natasha Claire Dunn

23rd Jun 2026

Great service, awesome website to use, helpful and seamless communication. We will use travel online for a future booking.

Siobhan Ormsby

23rd Jun 2026

Lauren was efficient, friendly and happy and answered all our questions. Thank you Lauren.

Christopher

23rd Jun 2026

Amazing! Super easy to book and everything was handled professionally without and issues. Absolutely wonderful!

Danielle Coulibaly

23rd Jun 2026

Easy process from start to finish, always well informed

Lynette Joy Fredin

23rd Jun 2026

Very efficient. Very pleased with accommodation and would have no hesitation using again or recommending to friends. Thankyou very much for a wonderful holiday.

Linda Egan

23rd Jun 2026

We booked our Bali holiday through TravelOnline, and the entire experience was smooth, easy, and stress-free from beginning to end.

TravelOnline organised everything for us, including flights, airport transfers, and accommodation, making the planning process incredibly convenient. One feature we particularly appreciated was the option to pay in two instalments, which provided extra flexibility and made budgeting much easier.

Throughout the booking process, we contacted the team several times with questions. Every response was clear, professional, and prompt, giving us confidence that everything was being handled properly.

All arrangements worked exactly as planned, from the flights to the transfers and hotel booking, allowing us to simply relax and enjoy our holiday.

We highly recommend TravelOnline to anyone looking for a reliable and well-organised travel provider. We would happily use their services again for future trips.

Daniele Scafidi

23rd Jun 2026

Booking through travelonline was easy and convenient. We had some issues with the room we wanted initially but the communication was clear and the issue was resolved in the end. Transfers were easy and i really appreciated the in person visit by one of their staff in Thailand (Grace). Although it was unexpected, it was a nice surprise as she was able to suggest good local input on excursions.

Dalia Marie Tatoy Dy

23rd Jun 2026

Fantastic and so easy! Maddison answered all of my questions and help me every step of the way

Tamryn Death

23rd Jun 2026

Was so easy to do & questiins were answered promptly

Karen Oliver

23rd Jun 2026

Paige and the team were very helpful overall. Just waiting for our holiday to begin now :-)

Michael Ross

23rd Jun 2026