Know Before You Go FAQs

Know Before You Go

When is the best time to visit?

Located in the beautiful sunshine state of Queensland, Port Douglas is a wonderful destination to visit all year round. The lovely climate and warm weather makes it the perfect place for swimming and snorkelling even during the Australian Winter months. While the temperature is warm all year round, the Summer season does bring increased rainfall to the region.

Is getting to Port Douglas easy?

Located just over an hour from Cairns, Port Douglas is accessible by a range of transport options and routes. Whether you want to drive direct to Port Douglas, or fly to Cairns and catch a transfer, there are plenty of options available. Discover more about getting to Port Douglas here.

Is Port Douglas a good destination to take children?

Port Douglas is a wonderful holiday destination for families with young children. Thanks to the amazing weather and natural attractions, Port Douglas has a range of activities that cater to the whole family. Many Port Douglas resorts also offer kids club and child minding facilities that provide endless entertainment for children of all ages.

Are things expensive once I arrive in Port Douglas?

Thanks to a fantastic range of accommodation and activities, Port Douglas holidays can be as affordable or as expensive as you please. Transport, tours and accommodation can be a little on the pricier side, however there are still many great savings to be found. Plus, by purchasing a resort package, you can take advantage of exclusive deals as well as the complimentary activities and entertainment on offer.

Is there any special clothing or equipment I should take?

As Port Douglas enjoys a warm tropical climate with plenty of sunshine, packing your swimsuit and sunscreen is an absolute must. Along with this, you should also consider packing some long-sleeved shirts, a hat and sunglasses to protect yourself against the harsh UV rays.

Do they have ATMs, and can I use my credit card?

There are ATM's located all throughout Port Douglas including hotels, convenience stores, banks and at tourist hotspots. VISA, Mastercard and American Express are accepted almost everywhere.

What is the currency in Port Douglas?

The Australian Dollar is divided into 100 cents with coin denominations in 5c, 10c, 20c, 50c, $1 and $2. Notes are made from a waterproof plastic compound and are colour coded in $5, $10, $20, $50 and $100. Many items in shops are priced in odd amounts, e.g. $1.97 or $9.99 and in this instance the law requires that the total bill is rounded up or down to the nearest 5c.

Do I need to tip in the Port Douglas?

No service charge applies in Australia and tipping is not mandatory, however a 10% tip in restaurants and hotel bars is appreciated for great service.

Are there any restrictions on buying alcohol in the Port Douglas?

In Australia, the minimal legal age to consume alcohol is 18 years. Anyone under 25 years of age going to nightclubs or bars will also need to carry identification and proof of age to be guaranteed entry. This also applies to the purchase of alcohol from a bar or liquor store (bottle shop). It is also illegal to purchase liquor for a 'minor'.

Do I need a passport and visa?

Unless you are an Australian or New Zealand citizen, you will require a visa to enter Australia. New Zealand passport holders can apply for a visa upon entering Australia, however all other travellers must apply for the visa before leaving their home country. For more information about visa’s and entry requirements, visit the Australian Department of Home Affairs website.

What happens if I get sick on holiday?

Australian health care is among the best in the world with highly trained professionals and advanced medical services. New Zealand, UK and Finnish visitors are entitled to heavily subsidised or free medical and hospital care under reciprocal national health care agreements with Medicare. All other visitors are advised to take out travel insurance with special cover available at a much cheaper price than cover offered in other overseas countries.

Visitors who require medication to treat a medical condition should carry a letter from their doctor at all times outlining their condition and treatment required, especially if the medication is uncommon or contains narcotics as this may be a restricted import. Most medications are available in Australia with a doctor's prescription and will only be dispensed by a qualified pharmacist at 'chemist' shops or 'pharmacies'.

Can I use my phone and internet?

With an unlocked mobile phone, visitors can purchase a local sim card to use while travelling throughout Port Douglas and Australia. Alternatively contact your service provider to see if international roaming is available. Free Wi-Fi is also available throughout Port Douglas' main tourist areas, hotels and resorts.

Do I need travel insurance?

Yes. travellers should always travel with insurance. Regardless of your overall health or preferred style of holiday, travel insurance protects you against accidents, illness or injury. Insurance also covers you and your family in case of acts of nature, lost or stolen luggage and in light of unexpected changes to your travel plans.