TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,626 customer reviews

The service and information was generally prompt and well delivered. There was a time delay greater than 24 hours when we submitted our payment and receiving confirmation. It was closer to 36 hours.

Nathan Butler

8th Oct 2014

all great
got a helicopter ride over which was a bonus treat
launch home friendliest crew
all great
thanks

Sergio Laureti

8th Oct 2014

staff were very helpful and provided fast feedback and service, will use again

Nancy Lawrence

8th Oct 2014

We had great service and all emails were met with quick response. Had to make some changes but got it sorted out in good time. Thank you Danielle you gave our family some wonderful memories.

Eddie Ollino

8th Oct 2014

This service lets you select flights, hotel, food and transfers in one place so it is easy to compare..

Johnnathan Day

8th Oct 2014

We were very satisfied with the level of service received from Joanna. Email queries were dealt with promptly. The holiday pricing was competitive. Emily was helpful when our accommodation dates and transfers needed to be updated due to air travel changes by Virgin. Very happy to use your company again. Thank you.

Craig Steains

7th Oct 2014

Everything was great and very easy
One thing I would change were the seats you booked us for the flight home were at the back of the plane.
On the way there row 7 which was great yet on the way home row 27 - awful.

Richard Johnson

7th Oct 2014

We loved everything about your services!!! Quoating and booking and paying were so easy. Vouchers quickly emailed and everything went off without any hitches. I would definitely recommend your services to friends and already have. Thank you so very much.

Sharon Mitchell

7th Oct 2014

Was a very easy transaction with prompt replies to any emails/ questions and nothing was ever a problem . Thanks Joanna . I will definitely use travel online next time we plan a holiday and will recommend to my friends . thanks again

Tracey Brown

7th Oct 2014

The whole trip went like clockwork. Got good seats on the plane. We were met at the airport and our transfers organized. The staff at the resort were lovely. Everything went as planned and booked. Contact with travel online during the booking process was good. Thanks, Scott.

Scott Boyle

7th Oct 2014

Very friendly and efficient. Second time I have used Travelonline and will definitely be using again in the future.

Martin Nurka

7th Oct 2014

I was very happy with the service. I will use you again.

Mary Hunt

7th Oct 2014

Smooth and quick transaction, good value, would recommend to friends

Ben Kluge

7th Oct 2014

would defiantly book with travel online again - great service and price and so easy to book a holiday with travel online

Noel Cratchley

7th Oct 2014

Great service, when first choice accommodation was unavailable, alternative was found in similar location and price.

Dan Mulkerin

7th Oct 2014

Very easy and cost effective

Emma Rice

7th Oct 2014

Thanks Amy! I think the value of Travelonline lies in the fact that you can build a quote for your whole holiday very easily and seamlessly on the one website. Your site is about the best I have found on the web for Australian families. Has all the right options that you would need to compare prices and versions of your holiday. I think I did about 10 quotes before I decided on the holiday we booked. I will definitely be using this service again. Thanks for all the thought and development that must have gone into this online travel solution.
Cheers
Colin

Colin Laidlaw

7th Oct 2014

Hi Lisa Both yourself and your staff were great on the many occasions that I rang. Was a little disappointed that the value of my holiday went down by $1500 -$2000 in a matter of weeks after I booked and you told me I had to get the ball rolling straight away to get that price!!!
The transfers to the resort did not have our name on them so we were a little confused at the airport and when leaving they were 30 minutes late to pick us up. Also had difficulty connecting to Fusion Travel land line only coould get an answer on their after hours line.
We all had a great time Thanks again Lyn Tilley

Lance David Tilley

7th Oct 2014

We've been using you guys for years and have recommended you guys to our friends and will use u guys again

Edel Fay

6th Oct 2014

Great accomodation. Ended up really enjoying ourselves. The only problem was over booking. On arrival we were given a room that we did not book. Extremely dissappointed. No balcony. I had booked for a surprise early 50 th bday present and was saddened too see a dingy room with tiny window. Thankfully after complaining we were upgraded to sea view room the next day ( had booked pool room!) it was lovely and the stay was wonderful. Great place, staff, food. Will go again. Travel on line easy to book with. Though massages extremely cheap so the free one you get don't compare. All hotels do free car transfers to airport so no need to go through private car transfers. Everything went smoothly though. Second time booking through travelonline. Would do it again. Thank you

Petria Essery

6th Oct 2014