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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.0/5

Customer Service Reviews

4.86 out of 5 from 13,969 customer reviews

So easy to deal with. Thank you.

Guy Pindar

12th Aug 2014

This was the first time I had booked a holiday online, and it was made so easy thanks to Danielle Swane & the other staff at Travel Online. Thanks to all the girls who assisted. I would definitely recommend you.

Leanne Folo

11th Aug 2014

I found Emma to be very helpful and very efficient which made the online experience quite good. I would recommend this service to others and would have no worries about using it in future.

Jason Binns

11th Aug 2014

-Amy communicated promptly and professionally.
-Good experience from booking to payment.
-Seamless service

Many thanks

Steven Vermey

11th Aug 2014

Fantastic service, had a wonderful holiday.
thanks very much!

Liam Casey

11th Aug 2014

Thank you for all your assistance- we had a great trip and will certainly use you guys again for future bookings

Leigh Cleary

11th Aug 2014

Friendly, helpful & price competitive. Overall excellent service but the only reason why not 5 stars because flight times kept changing & vouchers printed with errors re passenger details & flights.
But yes if provide a good deal would book again & recommend .

Peter Kim

11th Aug 2014

We booked at the last minute for our holiday and the staff were great and had our documents to us quickly. Will book again with Travelonline. Thanks

Kym Visser

11th Aug 2014

I would recommend you to family and friends. Well done TravelOnline!

Ian Freeman

11th Aug 2014

Lisa and her fellow co worker's were amazing and very quick with responding to my emails and calls!! Thanks to you all for all the organising of my holiday and helping me get an earlier flight home!! :)

Janna Vivan

11th Aug 2014

I can thoroughly recommend your service. It's the first time I had ever used an online service to book a holiday and would do so again. I guess the only thing is with a travel agent they normally recommend places they have experienced themselves, it's hard to see something on line and think it looks great but reality can be something quite different. Which is what we found with the all seasons. And yes we would book with you again, but would research it a lot more.

Vaclav Dolezal

11th Aug 2014

excellent service everything gone to plan couldn't ask for a better holiday would go back through you again and recommend to friends.

Danielle Triscari

11th Aug 2014

Trip was great, thank you!
Airport transfer company was also very good, as well as organising day trips for us.
Paperwork for the stay and knowledge of travelonline discounts at resort was a little unclear with staff, but everything worked out ok in the end. Massages and airport transfers included in deal were all with different companies off-site from the resort which was a little confusing but also worked out ok.
This could have also been my lack of travel experience on both counts!!

Thanks for a great holiday and first time trip to Thailand!!

Paul Wallace

10th Aug 2014

I am very happy dealing with travelonline.
Ida has done an excellent job.
these is the second time that Ida has booked a trip and advised me.
She is always very polite and have a good knowledge
Yes I had already recommended your service to my family and friends and they also booked their trips with you.
thanks, Sonia

Sonia Mapp

10th Aug 2014

I found Danielle to be most helpful and prompt and i would use your service again. thank you. Mavis

Mavis Uldrich

10th Aug 2014

Online service was perfect, every email and queries were dealt with in a prompt manner! will use again!

Jacobus Lammers

10th Aug 2014

Liked that everything was very easy to book flights, accommodation etc, in one place.
Would certainly use again & recommend to others.

Beverley Kelly

10th Aug 2014

Great customer service and great packages! Especially as we only booked a few weeks out. Great service on arrival and departure in Phuket too!

Melissa Hadley

10th Aug 2014

Very satisfied with your professional service and I would book with you again thanks Ross Macdonald

Ross Macdonald

10th Aug 2014

Very helpful. Yes i would book again recommend.

Danielle Noorbergen

10th Aug 2014