TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,836 customer reviews

The whole process was so easy and customer service was exceptional. Thank you Rochelle for organising everything for us! I would definitely recommend Travel Online to family and friends - first time we have used it and were extremely impressed.

Robert Sparks

17th Jan 2015

Claire was absolutely fantastic. Nothing was too much trouble for her. I had made a few requests and changes and they were all met with out any delay or hassle. I will definitely use this service again to plan our next holiday and will recommend to my family and friends.

Pauline Summers

17th Jan 2015

travel online and impartcular EMMA exceeded our expectations in all areas. communication was fairly easy and any emails always responded to. we have and will continue to recommend you to all.

Darren John Davies

17th Jan 2015

I had some problems with a rollaway bed that i requested and the request was not passed on to the accomodation. However a call to the agent and the issue was resolved. Pretty happy with the response and would definitely recommend the service to friends and family.

Shaktivel Palanivel

16th Jan 2015

No problem at all with your service and yes, I would book through your company again.
I would have no problem in recommending your company to family or friends.

Sandra Frangoulis

16th Jan 2015

Booking and confirmation was easy. Prices were great. I liked that we were informed of changes to our flights (although we only received half the information and I suspect this was from the Airline not travelonline). In fact travelonline were great in trying to sort out for us while we were away and even offered to call us at our resort to assist. Would definitely book another holiday with travelonline.

Trevor Thompson

16th Jan 2015

THANKS TO ROCHELLE WE HAD 5 STAR SERVICE AND A WONDERFUL HOLIDAY THANKYOU.

Christine Grant

16th Jan 2015

Very happy. Great service. Nothing was a problem. I'd definitely use booking.com again. Thank you.

Diane Jackson

16th Jan 2015

Rochelle has been fantastic in organising our holidays from start to finish and assist with any queries and assistance we needed along the way. Highly recommended and with no hesitation will use her services again

Daniel Mendes

16th Jan 2015

Easy to deal with. Website very clear and easy to navigate.
Recommend to anyone and will use again in the future.

Annunziato Orlando

15th Jan 2015

Super easy, everything organised and emailed through without a hitch. Will definitely look at using next time I'm looking at travelling.

Jennine Louise Taylor

15th Jan 2015

The service was excellent. Very prompt with response

Shankar Lal

15th Jan 2015

Fabulous service, very professional and organised. Will use again. Highly recommend.

Jacqueline Sampson

15th Jan 2015

5 star service. Everything went smoothly and easy. will definitely use you again and very much appreciate your help & understanding in changing our dates (with no penalty) with short notice due to family emergency. really appreciated.

Richard Gordon

15th Jan 2015

Good efficient service provided no complaints whatsoever, will use again.

Peter Gillies

15th Jan 2015

I will always look to book with travel online before any other company for our annual family holiday. Highly Recommended! Emails were always responded to promptly and all quires answered. Thank you travel online for making this an effortless experience.

Christopher Charalambous

14th Jan 2015

Fantastic service, prompt and efficient, would absolutely use again and highly recommend TravelOnline services.

J Huber

14th Jan 2015

Hi Clare,

All went very well the moment we stepped in the boat Heron. Everything was taken care of. From our luggage to our meals. They were very organised. Staffing were friendly and we pretty much were left to ourselves to enjoy the island and all that it is to offer.

Thank you for your help and a quick turnaround from when I made the inquiry :-)

Cheers,

Carmelo

Carmelo Noel

14th Jan 2015

I was hesitant at first to deal with an "online" service preferring historically to work with a travel agent but after seeing the huge difference in price decided to give on-line a go.
I was not disappointed ! I could not fault any of the organisation!

All details of the flights,accommodation, travel insurance, transfers etc went off without one single problem. When I had a question I received a response quickly and efficiently and on the one or two occasions where I really needed to speak with someone I was able to reach a "real person".

My one suggestion would be a few more contact points before travel....this would give the feeling of reassurance to those using your service and help them feel they have booked a holiday and not just an online event.

I would absolutely recommend you to friends and will use you again in the future.

Megan Stanton

14th Jan 2015

Excellent service

Momcil Ilkov

13th Jan 2015