TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Total Reviews: 13,500
Average Rating: 4.86 out of 5

Customer Service Reviews

We are very happy with the service we received both times we have used TravelOnline. we have already recommended them to several friends.

Michael Eve

30th May 2014

The service from travel on line was extremely professional from Start to finish. I would definitely use your service again and we have recommended you to other people. Special thanks to Emma Watts (no relation).

Darrell Watts

30th May 2014

Hi Danielle
I would definitely recommend your company to family or friends.
We were greeted at Dempasar airport by Wayan Yogi with a great big smile and after a brief chat introduced to Gede our driver , their politeness and manners were second to none.
Wayan was good enough to organised a tour day for us which turned out to be a lot of fun and would have to be one of the best days I have spent in Bali, his knowledge and explanation of the areas we visited was fantastic.
I must say though the highlight of the day was that we insisted Wayan and Gede join us for a meal at a restaurant only to find out that it was their very first experience in a restaurant.
After a fantastic lunch we shared lots of laughs on the way back to the hotel and the boys could not thank us enough it was such a god experience for us too.
So I think a big pat on the back for Wayan and Gede is in order.

Kind regards

Mark and Christine Hobson

Mark Hobson

29th May 2014

Very easy transaction, great quick response and fantastic value for money, check direct rates with hotel and the saving was amazing highly recommend and will use again in the future

Alison Gumley

28th May 2014

I search around online at a lot of deals and got the best one from travelonline. Our holiday was faultless and everything went smoothly. Will be using these guys in the future for all our holiday plans.

Lindsay Wood

28th May 2014

Excellent service. Thank you :)

Jennifer Ahearne

28th May 2014

I found using Travel online really easy to use. The response to my emails was timely, and any alterations I wanted to make to the travel plans was done quickly and without fuss.
I would use and recommend this service again. We had a lovely holiday and everything went smoothly while we were away.
Many thanks to Rochelle.

John Allison

27th May 2014

I found the travel online service to be excellent. Extremely efficient and very helpful staff. I will definitely use your company again and will recommend it to others.

Kirsten Mccaffery

27th May 2014

Would definitely book with TravelOnLine again. It was so easy, and so well organised! Staff were always quick to get back with any questions u asked. Well done guys.

Leanne Muir

27th May 2014

Emma was very knowledgable and easy to talk to.
She promptly returned all our calls and actioned some requested changes without a fuss.
Thanks Emma!

Marlene Broden-pieters

26th May 2014

TravelOnline is very easy to use and tailor a holiday package with a minimum of fuss. All inclusions were as described so this made for a worry free and relaxing holiday at a nice price.

Customer service from Annaleise and other members of he TravelOnline team was first class and quick to respond to any queries. It was great to have a real person there (and Australian) rather than just dealing with an internet booking site and a customer service agent "somewhere" in the world.

I will happily book with TravelOnline again and will heartily recommend their services to family and friends. My family enjoyed everying about our holiday - Great work and Thank You.

Eric Bowerman

26th May 2014

Very easy servcie to use. Gave me lots of cost effective options for my chosen destination. Will definitely use them again.

Geoff Thorn

26th May 2014

Cannot fault your company. Everything offered on the website was exactly what was provided. Everything was done before I left.

I would book with you lot again

John Bow

26th May 2014

Everything went extremely smoothly from the flights to the hotel check-in and the voucher to transfer us from the hotel to the airport.
We were very grateful that you were able to defer our stay due to my wife's illness and you will be glad to know that she has made a full recovery.

Michael Nye

26th May 2014

very helpful, gave great advice. I researched extensively before I booked accommodation. Travelonline offered the best price for the hotel stay.

Dimi Mantsis

26th May 2014

I would recommend TravelOnline.com to family and friends because they have some great accommodation deals and their service is friendly and efficient. I will be booking with them again.

Christina Mcelroy

25th May 2014

highly recommend this service and will be making sure we book again through you

Peter Febey

25th May 2014

We usually book our own holidays but found your deal online and since we have stayed at Padma before we realized it was good value for money so we booked. We were a bit sceptical early but all the vouchers we got sent was 100% and very good. so we are quiet happy with your efforts. We would and will recommend your firm to anyone. Many Thanks to Danielle Swane.

Christopher Bell

25th May 2014

This is the second time we have booked with Travel Online and again we were happy with all aspects. Everything on our holiday went exactly as scheduled - all transfers were expecting us, everything listed on our deals was received. We will certainly use you again.

Charlie Sandham

25th May 2014

very prompt and informative

Carmel Mcgregor

25th May 2014