TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,691 customer reviews

Excellent and prompt service as always.
Have booked through travelonline many times and every occasion has exceeded expectations.
Also, great value for money

David Hart

4th Dec 2014

after having a payment problem with credit card (due to security controls from my bank, because they were not informed that I was on holiday in Australia!) I really appreciated your reactivity, and your help concerning the whole organization! Thank you very much! we had a great time!

Joel Florence

4th Dec 2014

Thank you for swiftly handling our booking everything went very smoothly ????

Mark Hales

3rd Dec 2014

Got a reservation at the property I wanted, made sure I had the info needed. Fast at answering questions. Great service!

Mary Dahlberg

3rd Dec 2014

Your service was great, you were easy to communicate with, and nothing was too much trouble. I would happily book with you again. I have already recommended with the confidence that you will service them as well as you serviced us. Thank you.

Krystyna Desmarais

2nd Dec 2014

Every thing went very smoothly .Thanks Heaps We will use you Service again.

Peter Carr

2nd Dec 2014

Thank you!
:)

Susan Dentskevich

2nd Dec 2014

Very happy with the service,and I have already recommend travelonline to friends.

Mick Sergi

1st Dec 2014

Liked the prompt response to our inquiry and travel arrangements. All tickets and vouchers provided worked with no problems. This is our second booking through TravelOnline. We would book again and recommend this company to others as a reliable and trustworthy company. Thank you Joanna.

Lynn

1st Dec 2014

The service was well above what we expected. All our enquiries and requests were met promptly, and professionally. I would definitely rebook with travel online, and have recommended it to friends.

Lachlan Mcintosh

1st Dec 2014

This is the second or third holiday we've booked with you. Quite happy with service.

David Clark

1st Dec 2014

you guys were great no issues

Trevor Miles

1st Dec 2014

Amy and Idalilly were on the ball when it came to communication and recommendations.
The services were user friendly and convenient, and we believe we scored some awesome deals through travelonline.com.
Thank you and we will be back for more! :)

Min Jung Hong

1st Dec 2014

Thanks Danielle, Great Holiday, Ida was a top little spot, thanks for the Day Spa, it was awesome, highly recommend it :-)
cheers Jo & Tony Dunn

Tony Dunn

1st Dec 2014

First time to use you, but liked the paper trail. Liked the package at the Hilton Arcadia Phuket, but a couple of things did not work out:
1] The included 2 adult spa, was in Patong, so a tuk tuk there and back was about 900 bhat, which was about the same money as 2 1 hour local massages, would be better if the spa deal was at the hotel. ( Better for the hotel too)
The sails discount did not seem to appear noted on the booking, but no biggy as ate in the other restaurants too, but agai would be good if you could get them to extend this across all their F&B outlets.
Ground handling was brilliant! Pick up & drop off and the lady who came to visit.
Hotel was great, especially as I was with a 6 year old, so the pools were my buying point & glad I did, as he loved them.
Great short break & thank you.
Cheers
Charlie Burrows

Charles Burrows

1st Dec 2014

Absolutely fantastic. The booking price was almost $100 cheaper per night than any other site. The booking process was simple, the email correspondence was fabulous, with confirmation and travel vouchers easily found and printed. Check in was smooth. I will definitely be booking through Travel online again, and will recommend you to family and friends.

Frances Wolff

1st Dec 2014

Very good service. Will use again and recommend to my friends.

Sue Ward

1st Dec 2014

Very efficient, friendly service.

Lorraine Lehmann

1st Dec 2014

Excellent service and ease of booking

Natasha Jamieson

30th Nov 2014

Very professional, easy to deal with. Would use again.

Khashayar Zibai

30th Nov 2014