TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 16,285 customer reviews

Cecelia was really helpful and had me sorted in no time,responses to questions were prompt and made some really good surgestions

Leith Bell

3rd Oct 2016

The service of michell McGregor was fantastic
Never to busy to answer my calls or reply to emails ... Extremely clear and patient when explaining things .... Thanks Michelle your the best.. What I like about travel online is that it is Australian based and if you need to speak to someone with any concerns or need information there is an agent to answer your calls.. Thanks travel online for your great service and prices ????

Carol Daaboul

2nd Oct 2016

the service that i received was great. i would use you again,

Silvana Murray

2nd Oct 2016

All of the pre-travel arrangements were well organised and most professional.
The transfer from the Phuket Airport to the Resort and return were in high quality air-conditioned vans, and in both cases the English-speaking drivers were most helpful and informative.
We booked a Deluxe Room, and we were most pleasantly surprised to be upgraded to a Diamond Suite (at no extra cost).
The only down-side was the spasmodic availability of WiFi in the room.
The Resort was excellent value for money, and would certainly recommend this Resort to other travellers.
I would have no hesitation in recommending the Diamond Cliff Resort to fellow travellers, as well as recommending the services of Travelonline.

Adrian O'Connor

2nd Oct 2016

Great service from the time of booking to the end of the trip. Would definitely book via Travel Online again

Michael Leahey

2nd Oct 2016

Love this service that's why we always use Travelonline ????????????. We do not have the cash to pay the full amount straight up and being able to pay your accommodation off is so handy.

Tania Scanlan

2nd Oct 2016

Very good follow up of all arrangements. Sorted out my stuff up with no fuss.

Philip Weston

2nd Oct 2016

Excellent service, very efficient, no problems or hassles with our travel arrangements - thank you Travel Online and Laura!

It would have been nice to be seated next to my wife on the plane trips. Our pre-seating had has seated across an aisle? Also, options for long-legged people like me for extra leg room on the plane could have been more clear at the time of making our booking.

Overall, a wonderful holiday experience and I will be using and recommending Travel Online again in the future for our trips. Thank you!

Lee Macmaster

2nd Oct 2016

Everything went to plan!!
A great service!!

Gregory Vincent

2nd Oct 2016

Excellent service.
Everything arranged as per details on website.
We had no issues with flights or hotel arranged by TravelOnline
Would use again.

Ross Normington

2nd Oct 2016

Only annoying thing was when we booked it accepted our booking but then next day we were told the room was not actually available for all 5 days. Ultimately it was sorted out but a little frustrating to start with

Stephen Gluck

1st Oct 2016

Thankyou Laura and team,
We had a wonderful holiday at the Shangri-la, Fiji. The great thing about travelonline was that everything - accommodation, airfares, transfers, tours insurance is all organised at one place making your holiday and arrangements hassle free.

Karen Revell

1st Oct 2016

Everything was perfect, yet again. All itinerary, vouchers etc clear and emails answered promptly
Thank you for another great holiday experience.

Sharon Mitchell

30th Sep 2016

Great service. Fast response to any questions along with well educated information. I loved the idea that I had the freedom to research and package online myself but had the backup of being able to contact any of the consultants for any queries. Highly recommend and will definitely book again through travelonline

Gary Brodie

30th Sep 2016

Thank you - great service.

Helen Jamieson

30th Sep 2016

So easy to deal with, great communication. Have used travel online for all our trips and will continue to do so.

Malcolm Duthie

30th Sep 2016

Second time have used and will do so again efficient and friendly and a phone call away , any problems fixed straight away and more importantly no hidden costs in the deals so do yourself a favour don't be scared booking here feel confident in the know that you are in safe hands

Anthony Zaia

30th Sep 2016

Very helpful and quick to return emails, will most definitely use again.

Rebecca Lane

29th Sep 2016

This is the 2nd time we have used travel online to book our holiday to Fiji and we will use them again. Good service and available for any questions we had leading up to our holiday as well as notifications of payments made which made it easier to keep track.
I would recommend to friends and family

Catherine Brieger

29th Sep 2016

This is the third or fourth time I have booked my holiday through travel online, and as usual the service was perfect. All bookings ran like clockwork and I got the best prices. I would (and have) recommend travel online to family amd friends.

Anne-maree Hauritz

28th Sep 2016