TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,836 customer reviews

We had an amazing hassle free holiday and would definitely book with Travel On-Line again. Our questions prior to our travel were happily answered and the overall service we received was excellent. Highly recommended, thanks!

Matthew Lawson

28th Jun 2016

I shopped around quite a bit before booking and Travel online gave us the best deal. It was quick & efficient. Everything was done by email. We had no issues whatsoever. At first I was a bit dubious about booking online but having read some of the reviews I felt more confident. I would definitely use Travel online again. Our agent Michelle was super friendly, helpful and reassuring. Thanks Michelle.

Phillip Cornish

28th Jun 2016

The service was just great, it was really easy to book the hotel and made the stay great :) I would definitely recommend travel online to others and book with you again!

Katrina Dimanovski

28th Jun 2016

I liked that this service made booking my holiday completely stress free. I looked around on many websites for different prices and quotes and travel online was significantly cheaper.
I was also worried about booking flights and transfers and purchasing insurance but conveniently you have the option to book everything as the one package if you choose to which was great. I thought everything was too good to be true and was waiting for something to go wrong but everything turned out to be perfect. Would definantly book with travel online for anything in the future. Thank you!

Sarah Rolph

28th Jun 2016

thanks

Aobo Wang

28th Jun 2016

Clare was very easy, helpful, obliging and courteous to work with in our quest for late booking of a package to Hamilton Island ...our room in Reef View on floor 19(17) was amazing, I don't know quite how we were assigned this spectacular room and views.
She gave plenty of simple instruction and was helpful with hints and suggestions. I was totally reassured and confident that Claire had organised the booking and felt no apprehension or queries about the booking or process. I would be happy to book through travelonline and recommend to others.

Krystyna Mccaul

27th Jun 2016

Holly thank you so much for making our trip so easy.
We will definitly book with you again and yes i have referred you and your team onto friends

Andrew Shone

27th Jun 2016

I was very happy with your prompt service and attendance to detail. I felt I was in good hands so I could anticipate my holiday with confidence.
I will certainly use your service again and will be recommending your company to friends and family.
Please note that the feedback form for the Cumberland Resort and Spa is not working for me. I was extremely happy with the service and amenities, and the genuine friendliness of the staff. The manager - Tema (Tima?) was absolutely lovely. Nothing was too much trouble and she made me feel very welcome. She provided very professional and high quality service.

Deborah Hills

27th Jun 2016

Great response time and updates, I would definitely recommend to not be scared to book with you!

Laurianne Sitbon

27th Jun 2016

Website was easy to navigate. Appreciated that agents were contactable (by email and phone) and responded quickly to queries.

I would book with you again and recommend you to others.

Trevor Dann

27th Jun 2016

Travel Online were very professional in arranging and keeping us up to date with our itinerary. With my aging brain I tried very hard to make this holiday a disaster, but the staff were just too good. Every time I made a mistake with dates or passport details they were straight on to it. Nothing was too much trouble for them. I usually do most of my holiday bookings myself, but in the future I will check in with Travel Online first. All the staff were very helpful, and I could not fault the professionalism of my consultant Cecilia Russell.

Thanks Cecilia

Kind Regards
George Crew

George Crew

27th Jun 2016

Very efficient and always responded to any queries. Great service.

Patricia Mcgann

27th Jun 2016

Excellent service thanks.

Anthony Alexander

27th Jun 2016

Michelle was extremely helpful when we had to cancel a booking and re-organise. The whole process was very easy and the service was great.

Vanessa Veldman

27th Jun 2016

Very responsive and well organised, would certainly recommend

Sinead Vorrath

27th Jun 2016

As always Michelle was only to happy to help with the numerous changes we made while working out the details of our trip. All the staff at Travel online are always most helpful. There was no part of the process which didn't go smoothly

Peter Dunn

27th Jun 2016

I use Travel Online every time I book a holiday and have used the service twice in the last month to book a trip to Bali and Fiji. Amazing and prompt service. Always my first go-to option when booking because I trust the service and always get a great price.

Yolande Olivier

27th Jun 2016

Excellent holiday and a big tick to travel on line for being so organised.

Ross Webb

27th Jun 2016

Will definitely be booking our next holiday through travelonline

Shane Gleeson

27th Jun 2016

We were very happy with your service. Great communication and friendly service. It was great how we could pay our trip off over a couple of months which made it more possible for us to go on our special getaway. We would highly reccomend travelonline to friends and family. Thanks so much.

James Russell

27th Jun 2016