TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,636 customer reviews

really helpful which made our holiday experience much more enjoyable. will definitely recommend and use again.

Kevin Sweeney

22nd Aug 2017

My husband and I had booked a getaway to Noosa when we had some bad news in the family and we had to cut our trip short. Although Travel Online were (understandably) not able to organise refunds at such short notice they were very helpful and assisted us in rearranging things at minimal cost or inconvenience. Further, we were really happy with all aspects of our trip. We would definitely recommend your services.

Theresa Dowling

22nd Aug 2017

I would book with travel online again. I was very happy with their service. I had a hiccup with my arrival and pickup, but this was my fault -didn't read the paperwork properly. Excellent service

Kathleen Lang

22nd Aug 2017

Thanks for making our booking so easy.even when I asked a lot of questions they were always answered and put my mind at ease.i wouldn't hesitate to use travel online again.thank you.

Lorraine Kociuba

21st Aug 2017

We would definitely book with Travelonline again. We have already recommended you to friends. Thank you Laura.

Margaret Hull

21st Aug 2017

Initial phone enquiry was excellent, given plenty of information all my questions answered. Dates looked at and quote provided promptly. All queries emails received promptly.
Excellent service, excellent holiday package. Will definitely use again and recommend to people.

THANKYOU

Leonore Colgan

21st Aug 2017

Very responsive and gave options to what we could do. Thanks for all your help Kelly.

Gabrielle Wandl

21st Aug 2017

Thanks we had a wonderful holiday. Everything worked well. Accommodation was very good, no issues getting skis or transport. We would love to do again in the future.

Susan Taylor

21st Aug 2017

Thanks for organising such a great holiday package. Prompt service answering any queries. Will use your services again

John Turner

21st Aug 2017

Dealing with Lisa and the team was easy and efficient. We received regular and timely updates and information. She responded to our enquiries very prompty and was a pleasure to deal with.
Travel Online offers good deals and travel pricing regularly. We would us Travel Online again very happily, and have recommeded it to family and friends.
Amanda Webb

Amanda Webb

20th Aug 2017

3RD TIME WE HAVE USED TRAVEL ONLINE, WE WILL USE THEM AGAIN. EASY TO CONTACT AND HELPFUL.

Katherine Egorov

20th Aug 2017

I would definitely use Travelonline again for my next holiday. Great service, the consultant was always available and answered my queries very quickly. It was very easy to book and the process was seamless, everything was very well organised. We had a fantastic trip to Queenstown. Thank you Lisa and the team. Highly recommended

Andres Eladio Gonzalez Munoz

20th Aug 2017

Thanks for another smooth trip. Communication was great again. Website is nice and easy to use and compare options. Thanks

Benjamin Fatchen

20th Aug 2017

Great service,
All requests were met in a prompt and professional manner..
Thank you!

Darren Rust

19th Aug 2017

Easy booking made through Travelonline. 2nd visit to the Graceland Phuket, which offers fantastic resort facilities. Location is great with a lot of restaurants and massage salons nearby. Would definitely recommend for families and couples.

Violetta Petrovski

19th Aug 2017

Everything went well from start to finish. No problems at all . would recommend service to anybody and will use same again.

regards max

Maxwell Corlis

19th Aug 2017

We were initially hesitant to book our holiday with an online travel agent as we'd never used one before. We are very happy to say that the service supplied by Cecilia exceeded our expectations. Not only was the price quoted very competitive but everything from our flights to our accommodation to our transfers was perfectly organised which allowed us to relax and enjoy our holiday. We couldn't be happier with the whole experience and would have absolutely no hesitation in recommending travelonline.com to others.

Thank you for helping to make our holiday a memorable one!

Andrew & Tracey Johnston

18th Aug 2017

All prompt service replies, much appreciated, we have no complaints. The only comment I would make is that the half day shopping tour was really disappointing, we could only have a few minutes at each place leading to the Duty Free and Gem store, conveniently we were then followed around and I expect hoped to purchase something that the driver or tour company profited from, sad really as the old town phuket market and temples were what we all hoped to see, not the commercial stud that was clearly set up for tourists with a dollar, the other thing was that the duty free store required a passport to purchase, so that was a waste of time as no one on the tour had a passport or were notified to have one.
Other than that, great services.

Phillip Alchin

18th Aug 2017

We have had the most wonderful stay and thanks to you everything went smoothly. My only suggestion would be a contact number for the Airport Transfer, so that a time could be verified as to our pick up time back to the Airport. ( We ended up catching a cab ! )
You guys did a great job and we will be booking our next trip through you for sure next year and we will gladly recommend you top all our family and friends.

Karl Weisslechner

18th Aug 2017

Service was fantastic and we got exactly what we asked for. Will certainly book again with travel online and recommend to family and friends.

George Daher

17th Aug 2017