TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,939 customer reviews

easy to process transaction and booking.
called a couple of times and staff were friendly and accomodating.

Daniel Palermo

17th May 2017

You guys were awesome! From the first query I had right down to keeping in contact with me about an impending cyclone! Thank you so much for your customer service, we'll definitely use you guys again.

Yolanda Batterbee

17th May 2017

Highly recommend using Travel-online. The staff were very informative. Prices were great and would definitely use them again.

Donna Novak

17th May 2017

Had an issue with our departure and was happy with the support i received in regards to check in.
Was happy with the service provided.
Would recommend.

David Marguglio

17th May 2017

Excellent Service. Our booking of flights, accommodation and transfers all easy to book. Highly recommend this service

Michael Berry

16th May 2017

TravelOnline have provided excellent service to myself and my partner for our trip to Bali. Holly was a fantastic consultant; she was easily contactable and provided all the information we needed through each stage of planning. We definitely received value and service for money and we greatly appreciate the experience, thankyou.

Clare Greenwood

16th May 2017

Yes,will surely Book again in the future.Great Service.

NoMa

16th May 2017

Looking forward to booking again in another year

Natasha Mcnamee

16th May 2017

Clare was fantastic and very obliging when we had to make some minor adjustments. We received a good deal. She kept us informed and up to date.
Only criticism is there was some confusion when we had to deal with more than one consultant.
Highly recommended and would certainly book with them again.

Ronald Bancroft

16th May 2017

After our booked holiday had to be cancelled due cyclone damage to our destination, Holly was extremely helpful in helping us find and book an alternative.

Andrew Grimes

15th May 2017

Helpful, responsive and well informed.

Katharine Melba Coroneos

15th May 2017

We booked a great deal and had a fantastic family holiday. Would certainly look at using this service again.

Trudee Stafford

15th May 2017

Great value and service. We will book with Travelonline again.

Andrew Collett

15th May 2017

great service, no problems.

Richard Budge

14th May 2017

Quick responses, lovely to work with and easy to book in!

Krystal Jelic

14th May 2017

Everything promised was delivered

Roxanne Miners

14th May 2017

Travelonline was amazing. I will always book my holiday through you guys and rebecca was just flawless in everything she did for us. The addition of a complimentary massage was just the icing on the perfect cake at the end of our trip. Thank you so much

Eliza Stylianou

13th May 2017

This is the second time I have booked with Travelonline, thank your for your great service. You offer competitive pricing that always comes through either on par or better than if I was to source my own quotes, but giving me the added comfort and confidence that I am being taken care of by a reputable business in the industry who can bundle everything together (flights, accommodation, transfers etc) into one package and can offer immediate assistance if I need anything else without me having to do the hard work. Thanks again for a stress free holiday, everything was taken care of!

Debora Tourneur

13th May 2017

Where do I begin?
Stumbled across TravelOnline when I was searching best hotel price for our chosen hotels ( Holiday Inn Patong & Best Western Premier Bang Tao ) through various booking sights.
Cannot be any more appreciative to TRAVELONLINE! Firstly not only were their bed & breakfasts MUCH more economical than anyone else BUT they also offered bonuses, such as 2x 2hr massages, 4 hour Patong tour & return transfers.
SERVICE: Prompt email back as soon as we booked.
COMMUNICATION: Had a question to ask so rung and actually spoke to Holly, very professional and quickly answered my enquiry.
Close to travel a checklist sent for travel as well as vouchers to print off.
What I also love is that Travelonline is any Australian business right herein Qld, winning. So you pay in $A. Another wonderful aspect, if you find a deal then pay your deposit and pay off your holiday.
Am I a happy customer? Have I recommended to our friends and family? You bet ya. THANK YOU so much Holly and team.
We will be returning customers.
Maria ( Gold Coast, Australia )

Maria Assatourian

12th May 2017

Met all expectations. Thank you.

Yvonne Stewart

12th May 2017