TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,636 customer reviews

Very happy with the package offer - competitive, with some pleasant add-ons with no cost (free half day tour of Phuket). Will definitely use again.

Lloyd Dobson

29th Oct 2017

best service helpful in every way. 5*****

Gino Psaila

28th Oct 2017

Great company to deal with. Service level & friendliness of all staff have been great. Would use again.

Wayne Steven Ryan

28th Oct 2017

Good pricing and Rebecca was very responsive to our requests

Ronald Morrison

27th Oct 2017

I have never booked through an online agency before. everything was organised without a hitch! we great a great deal with our accommodation. I was very happy.
I would book again with you and refer to friends and family

thank you

Glenn Ballard

27th Oct 2017

I was happy with Travel Online's customer service. The only comment I would make is that it would be good if we had some more information about the specific resort such as not needing cash and the 'voluntary' community health charge. It would be good to be able to choose flight times as well. I would love to see some all inclusive (food and basic drinks) packages available.
I would book with Travel Online again and would recommend them to family and friends. Consultants were quick to reply to queries and all documents, itineraries and transfers were provided.

Jeanette Mudie

27th Oct 2017

Everything was well organised. No problems with transfers or accommodation. So convenient to organise everything over the internet. I have used Travel on Line before and would recommend them to anyone.

Christina Ellis

26th Oct 2017

Arrangements all went smoothly

Raymond Frederick Bailey

26th Oct 2017

I would definitely recommend booking with Travelonline to anyone.
We were so happy with the service we received and have no complaints about anything.Everything went according to plan and we had no hiccups regarding any inclusions,transfers etc.Thankyou Clare and team at Travelonline.
Look forward to booking our next holiday with you guys.We had a great holiday.
Susan and Paul

Susan Mooney

26th Oct 2017

Everything was fabulous. Perfect

Scott Clarke

26th Oct 2017

Always great attention to detail and all phone calls are followed up very efficiently

Pauline O'rourke

26th Oct 2017

Thanks Laura...Great service and seamless booking process for our recent holiday. Will definately use travel onlline again and will highly recommend to family and friends

Kerri Sully

25th Oct 2017

Excellent service and assistance. Nothing to much of a problem to sort out. Would definitely use TravelOnline service again.

Peter Johnson

25th Oct 2017

The service was excellent and the staff chose exactly the right place based on the information provided by me. Also good value for money.
It would have been useful to know that the apartment was 2 storey with steep and dangerous stairs and not that suitable for a family with a 2 year old.
Definitely I would book with you again and would recommend you.

Suzanne Feary

25th Oct 2017

thank you for your help with booking my Hotel, The Pullman was great and a perfect location for our holiday

Julie Leech

25th Oct 2017

Very happy with the service and value for money.
All aspects of the holiday went without any problems.
We have stayed at the Patong Merlin on previous occasions and
would welcome any good deals there during 2018.

Robert Fenly

25th Oct 2017

Very quick getting back to us on our booking ..Would definitely book through you again and have all ready recommend you to family and friends and also new friends meet on our holidays ..Fantastic service

Gordon De Bruin

25th Oct 2017

Hi, first time I have gone threw travelonline and u were great, every email I sent was responded quickly. Everything went smoothly as from flights transfers etc..we loved our room it was perfect...thankyou Kelly

Paul Keen

25th Oct 2017

2nd time this year I have used Travel Online both times great service. Only minus this time is that I had to pay for transfers separately was not included in final quote so was inconvenient to have to then again book & pay, also a bit misleading when most packages include transfers. Also bonus massage was at an external provider not at hotel so we did not use voucher. Would recommend for family & friends to use just make sure of inclusions before you book. Valerie Lester

Joachim Koch

25th Oct 2017

Have use the services of TravelOnline a number of times now for our families travel needs.
Great value packages with nice balance of inclusions. Easy, no fuss contact via my preferred booking method over the Internet & by email.
When I have called the TravelOnline office to discuss any matters, the staff have always been friendly, courteous and knowledgeable.
We most certainly recommend the services of TravelOnline to family & friends. In fact I'm about to book our next family holiday with TravelOnline. Tremendous value, lovely staff & great payment options

Eric Bowerman

24th Oct 2017