TravelOnline Reviews

great service from the lock down #1 with organizing our credit and arranging flights when we were able to travel once more, Great Team.!!

Easy to book and we received answers to our emails immediately . We were sent detailed information for our trip to Rottnest and Discovery Island and because we had not been before, it was needed.
we had a hiccup with our departure due to my husband being ill and our dates were moved so that we could still go two days later. Will definetly use again.

Every time I have booked with Travelonline I have been extremely happy and would and have recommended your company to family and friends. Nothing is too much trouble. The staff have always been very helpful and pleasant.

Promptness in replying to emails was first class...as was knowledge of the product we were interested in..being Daydream Island. It was an excellent and pleasurable experience dealing with Lisa...she certainly knows her job and was professional in everyway with us.... though she did have to be reminded near the deadline that she had not forwarded us any of the travel vouchers.
We would request to deal with Lisa should we decide in future to travel again utilizing the services of Travelonline. We would certainly recommend Lisa to family and friends...
A big thank you Lisa for all you did .

David and Jenny Thomas

We had a credit from last year and i thought we would have trouble caliming it.
But i was pleasantly surprised and how easy it was.
More than happy with Amy

Kristy and the team organised everything and it all ran seamlessly.
Kristy sent us a few quotes to choose from then booked it all for us. We just showed up.
Highly recommend this group to book through.

I cannot find any fault with the service from Travel Online. All went smoothly thank you. I have subsequently recommended you to friends.

Travel online made booking this holiday so easy. I’d never been to Hamilton island so I had no idea what to do. Was all included in the package and all I need to do was choose the right dates and pay. Thank you to Ashleigh for her work in making this holiday one to remember

I was very happy with the service we received from TravelOnline. When we had to change our booking date due to a snap Covid lockdown, our consultant speedily arranged a new booking date for our accommodation, all very quick and efficient. I would recommend TravelOnline and certainly book with them again.

First time I've used the service and the staff were helpful especially when I realised I booked the wrong in date! Confirmation was speedy and correspondence was efficient.

I found the service to be very helpful. I was experiencing difficulties with flight bookings & put in a request to be contacted which was fulfilled. Our travel vouchers arrived the week prior to departure. (I am an organised person & did phone ahead. The advice I received was correct).
Overall very happy with our experience.

Very competitive rates, much better than the direct hotel.
Fast responses. Easy to use website to complete booking with option to pay half later.
Nice follow up with feedback email.
Will definetly use this company again! Thank you!

Booking was super easy and helpful especially when trying to travel in a COV-19 world. Thanks I had a wonderful holiday!!!!

Nothing was a problem for Kristy and Travelonline and the package we bought was brilliant. We will be back and have already recommended Travelonline to others.

Everything was great, we’ve booked several holidays in the last 12 months with travel online and we have never had a problem. Great service and always receive a prompt response to any questions and when we had to change dates for a couple of holidays it was sorted within a couple of days, we will continue to use travel online.

Poi provided excellent customer service in relation to this booking. I had tried to secure our holiday with other providers and I found they were more interested in selling me what they had on their books rather than what my specific request was. I appreciate I did book late in the year and was seeking a Christmas booking which was challenging but I also had what I thought was a generous budget to work with. Poi was determined to find me the right family holiday and present as many options to our family as possible. She was very patient and continued to search for the right match. I will certainly book our next trip with travel on line, the experience was exceptional, down to every detail. Thank you for making our family holiday so enjoyable and for you patients and professional services with our booking.

I will be back. Thanks for the great service, particularly the communication.

Excellent value for money holiday. My questions were all answered promptly and when my consultant was unavailable, another staff member would respond on their behalf so that i wasn't kept waiting. I would definitely book through Travelonline again!

WE have booked our Heron Island holiday with you for many years and are very happy with your service.

Your service was great and we will be recommending your company to our friends for future travel.