TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 15,001 customer reviews

Yes I would recommend Travel Online as communication was easy and regular emails kept us up to date. Very efficient service.

Veronica Schulz

26th Jan 2019

Fantastic service as always ... prompt replies to any queries and reminder emails for payments.

Lisa Moore

25th Jan 2019

We were very impressed and have recommended your service to many other friends.

Elaine Dionysius

25th Jan 2019

Thankyou Clare for arranging the holiday we long awaited for.
Service is above and beyond expectation.
Highly recommend your service and travel arrangements.
Till next time :)

Milan Sankovic

25th Jan 2019

I found your service to be excellent . Very helpfull and informative in regard to our booking . easy to get in contact with someone . Lots of emails back and forth always available to answer our questions with quick response . Was great that you organised extras like travel insurance and private car . Holiday was well organised and a great deal . we had a fantastic time .

Melanie Allen

25th Jan 2019

Fantastic Service and very professional and helpful consultant

Maria Tawadrous

25th Jan 2019

Excellent. Very easy to use, and they always got back to you asap.

Shey Pisani

25th Jan 2019

Fantastic service. High quality and exceeded my expectations in terms of quality of service, reliability and trust. Would definitely recommend to anyone.

Derek Taylor

24th Jan 2019

I found the staff very helpful when I needed to organise travel insurance. Always friendly and happy to answer any questions that I had.

Bernadette Greene

24th Jan 2019

Service was great answered emails and phone calls promptly and always helpful. Booking info and payment details thorough and easy to follow. The only complaint we have is when we went to book the free massage that was part of our package the phone didnt answer and emails were returned. Otherwise website is very informative and easy to use and I would book with travelonline again.

Victor Power

24th Jan 2019

Hi,

Really very happy with the service and the special deals, that assisted me no end to make the decision for a second trip to a great island and great people!

Never has it been so easy to book and without any hassles at all!

I will be booking again the you for the third trip to the island!

Totally recommended for people who are happy to get away from the hustle and bustle and love great views.

Steven Hartigan

24th Jan 2019

So easy to book and everything was arranged perfectly. Any emails were replied to promptly and all staff were so friendly and helpful when I called. Best of all was the price!

Amanda Palmer

24th Jan 2019

Excellent service, great communication and quiries always answered promptly.
Travel online offers great value deals that can’t be matched by other suppliers.
Everything I needed was emailed and I was kept up to date with any changes.
I will definitely use them again and would highly recommend anyone to use them.

Amanda Muller

24th Jan 2019

I have found in the last 4-5 years since we began using travelonline that they really know their business. Louise and the crew stayed in touch with us to make sure that we were happy. We have been to Thailand 4 times and our most recent trip which has just finished we went to Fiji. Our trip to Fiji for example we ran into some other Aussie couples at a little shop and they were saying that they wanted to go to Thailand for their next holidays. I told them that we use travelonline for all our overseas trips and that if they went with anyone else they were probably paying to much. My wife and I will continue to use travelonline whenever we venture overseas, I mean why would we use anyone else. Glenn and Michelle Lovejoy.

Glenn Lovejoy

24th Jan 2019

Only further recommendation would be to provide earlier or more reminders to make payments from original booking to date full payment is required. Easy to talk with staff and everything was as stated on the itinerary.

Christopher Mitchell

23rd Jan 2019

We had a great holiday as advertised and had no problems at all.

David

23rd Jan 2019

Thanks for providing such a great online experience. The booking process and travel went without any hitches. The Intercontinental Fiji also upgraded our room which was a pleasant surprise. I would certainly use you again and recommend to others.

Robert Pattie

23rd Jan 2019

Thanks for a great holiday booking. We were a little worried on arrival that our names were not on the transfer list however this was soon fixed within 20 minutes. The Graceland Hotel was a fantastic destination with spacious and clean rooms and attentive and courteous staff.
Only small downside to the hotel is that it is a fair way to walk into town but is manageable and cheap via tuk tuk anyway.
Transfer to airport was quick and easy and on time. All in all a great trip and thank you.

Stephen Brankstone

23rd Jan 2019

easy to book and manage through! Will definitely use this company again

Sarah Barclay

23rd Jan 2019

We found travel online very helpful and professional. Would book with them again!

Cindy

23rd Jan 2019