TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 15,348 customer reviews

The service was great and the prices fantastic! Will definitely book through you again and I have already recommended the service to friends. If there are ever great deals on the intercontinental Fiji again, we will book immediately. Best holiday ever. Thank you!!

Louise Nicotra

6th Jul 2019

This was the first time we have used Travel Online for our recent holiday to Bali. We were very happy with the communication and service we received from Travel Online and Kelly. Any request that we made was always met in a friendly and timely manner.
All change of details or itineraries were forwarded to us promptly. We cannot commend Travel Online highly enough. We will certainly look to book our next holiday with you.
Thank you again

Anne Fry

3rd Jul 2019

Emails always returned promptly. Changed our hotel after request with no drama. Thanks Rachelle

Sally Weber

2nd Jul 2019

Made a booking (with deposit), changed to a completely different booking (deposit was transferred without issue), had many different questions and requests for quotations...all went smoothly and handled professionally and efficiently.

Satisfied Customer

2nd Jul 2019

Was apphrensive about booking my trip online and thought about using a travel agent. Haven't travelled overseas for 10 years when the internet wasn't really big for travel. all went well and would definitely use travel online again

Shephen Hobbs

1st Jul 2019

This was our second holiday booked through travel online. Yet again it was a great experience. Great value and customer service. Even noticed and corrected some mismatched dates on our original purchase. When our flight was delayed on the way home they even touched base to make sure everything was all ok

Brett D'antonio

1st Jul 2019

This is the easiest way to book a trip! At your keyboard fingertips, you can compare the vast amount of amazing deals so quickly. Once decided, and booked, a consultant emailed me so incredibly fast. Not only do you have that initial email, there are many subsequent emails to help you keep informed and relaxed about the entire process. Incredible savings are to be made. Don't hesitate, book through this company now!

LAL

30th Jun 2019

Alisha was incredibly helpful and the entire booking process and the trip itself went smoothly and without any issues. We had a wonderful time and would certainly book through Travel Online again!

Rochelle Flood

30th Jun 2019

What a seamless wonderful holiday we had. All the consultants were great. My sister and I both booked with travel online and we had a wonderful experience with your company. The added bonus of the airport longe access on our way home was very welcome and a fantastic way to end our holiday. Would definitely recommend and use your service again. Thanks

Ignatia Diblasi

30th Jun 2019

Would definitely recommend travelonline and would use them again. The process was easy from start to finish and all flights/transfers/bookings/vouchers ran smoothly. Any email queries were answered promptly even if our original contact wasn’t available at the time. We thought the package was good value and extra inclusions such as Essence of Fiji and being able to access the Fiji Airways Lounge made the wait for our plane home an enjoyable part of the holiday. And Fiji never disappoints!

Patty

30th Jun 2019

Lovely, helpful and prompt service. Very much appreciated our questions being answered and made to feel like we mattered to the girls. Thanks for making booking such a breeze! xx

Kimberley Booth

30th Jun 2019

We've had a rough trot this year and it was looking like our holiday wasn't going to happen as I'd been called for an emergency shift the day we were going away. BUT after explaining this we had our booking shifted to the next day and we are so grateful.
Definitely recommend to anyone, simple and easy booking process and outstanding service, especially a request for a last minute change.
Thank you team, you are amazing!

Alexandra Streek

30th Jun 2019

Travel online were completely professional when booking my holiday.Always answered my many emails promptly and made me feel at ease about every aspect of my holiday.Everything went smoothly.

Dorelle Wilson

26th Jun 2019

we particularly appreciated the late-check out of our room being booked because of our late flight, this really helps with a young child.

Aurelie Tania Pascale Beriot

26th Jun 2019

Easiest holiday I have booked. Everything we needed was included. I would book with you again with the package deals that you have. I have already recommended to friends and family.

Christopher Bayad

26th Jun 2019

Great value for money holiday.All holiday plans worked well including transport etc.A big surprise when we received additional drink and food vouchers to use for our stay

Robert Cairns

26th Jun 2019

I would definitely recommend and book again through travel online. I was a little worried as in the past I have always dealt with a travel agent in person. My consultant Rachelle was always only a phone call away and all vouchers were emailed through to me in enough time prior to my holiday.
Once in Phuket, our private transfers, hotel booking and tour were amazing. We even had a representative meet us at the hotel to confirm bookings and suggested tours and sightseeing trips that we booked through her directly.
Thanks Rachelle, I will be recommending your company to friends and family in the future.
Karen Sorenson

Karen Sorenson

25th Jun 2019

The service from TravelOnline was really good and the value of the deal a great fit for the family. The only thing that I found that needed sharpening was the information pack was really wordy and had instructions to contact transfer services ahead of time which was not needed.

De Waal Esterhuyse

25th Jun 2019

great services

Luis Comissi

24th Jun 2019

Fantastic Travel on line would like you to keep me updated on any specials for overseas places thanks. I heard your name pop up a few times, that people had recieved great package deals for Phuket, including ours & my sister & I were saying WOW. So HAPPY we booked with you. Thankyou.

Tania Raymond

22nd Jun 2019