TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,636 customer reviews

Great service the whole time, touched base with us while away with the threat of an impending Cyclone as well which was appreciated.
Would definitely book again

Eloise Beveridge

7th Jan 2020

From our initial online holiday request, our travel coordinators/ consultant, Amy Ross of travelonline was exceptional.
She contacted Us immediately when we submitted our online requests For our accommodations in Phuket and followed through our requests immediately.
She made payment, travel and accomodation so easy for up that all we had to do is tell her where we wanted to go for our holidays and she managed the rest effortlessly.

Thank You Amy...

Regards,
Rick & Simone Kessner
Sydney, Australia

Rick Kessner

6th Jan 2020

The service from Travelonline is always a great experience, We all had an enjoyable Hawaiian holiday, due to you lot!
Thanks again for everything you provided, we had no hitches, just good times!!

Nicole - Gayle - Claudia

6th Jan 2020

The help and support was great, especially due to the cyclone at the time. Thank you.

Cherylanne Campbell

5th Jan 2020

Thanks for such an easily family holiday. Everything went very smoothly, and it was great knowing that we didn't have to plan a thing.

Jemima Beal

5th Jan 2020

extremely efficient service,
no hassles
no clarifications needed,
and with me not having alot of time on hand to plan Lisa made this trip so easy to plan and pay for without the need to keep liasing back and forth. i Live in New Zealand and booked this with you guys and would do so again.

Sanju Kumar

5th Jan 2020

Great communication. The BEST website in the business. Well done and thank you.

Fiona Hallam

4th Jan 2020

Great service...you were there with me at the time of need. A tropical cyclone had hit Fiji - Nadi and all the flights were cancelled for one and half days. Initially my flight was also cancelled and I was in a concerned situation. I approached Travel Online on email ( as I didn't have the local contact number) and got very prompt response back.

I am back to Sydney now. Based on my recent experience, I highly recommend TravelOnline.

Cheers!

Kavindra Mohan

31st Dec 2019

Thank you very much. All went to plan perfectly including claiming vouchers, transfers, etc etc
Cheers!

Michael Gilbert

31st Dec 2019

Highly recommend I was sceptical at first using travel online because of how cheap it was thinking it must be a scam, but everything went smoothly! I would use this company over and over again. All staff I emailed/had contact with were very helpful, our flight time was also changed and didn't cause any complications to us, they rearranged our hotel transportation and our trip was perfect.

Kayla

29th Dec 2019

This is our 3 year booking with Travelonline and we have totally enjoyed every interaction and booking. Its so easy and all the staff are more than happy to help with any request. I highly recommend this Travel Agency and they always have good deals going on.
Cheers
Robbie Hanna

Greg Hanna

29th Dec 2019

I highly recommend using TravelOnline. The website is user friendly and super easy to plan and receive competitive quotes. The consultants were professional and personable, and found the best deal to suit our travel needs. We are already planning our next trip away, and will be using TravelOnline again.

Bernadette Bell

27th Dec 2019

Loved the Bure upgrade from the resort. Problem is we can’t go back to a hotel room now, it’s Bure all the way. Be nice to get a good deal on a Bure next time.
Notice of final payment was receiving plenty of time, unlike the agent my mum is currently going through for one of her trips. Thank you!! We will use you again.

Bryan Beilby

26th Dec 2019

I received timely responses to any enquiries I had. The information sent through was easy to understand and the transaction was seamless.

Catherine Anne Myers

25th Dec 2019

Thank you Ashleigh for taking caring of the entire trip requirements. Thank you for patiently answering all my queries and making this trip a very memorable one. We really enjoyed the stay at the resort. We are now looking forward to planning a trip to Hamilton Island around March or April and will be looking for some leads soon.

Akshay Hebbar Manoor Sripathi Rao

25th Dec 2019

Our holiday was great and the service from Ashleigh and the team was excellent.
Wasn't sure what to expect with an online travel agent vs traditional shop front agency but the service and ease of booking and engaging was better than our past store based experiences.
Will be back.
Thanks

Timothy Tsicalas

22nd Dec 2019

Our travel consultant Rhiannon and the team at travel online where great. They answered all our questions and organised everything for our trip away, hassle free. Travel Online were very competitive with their prices and no hidden costs like most. They kept us up to date with any changes that occurred and always replied promptly to any queries we had.
We would definitely have no hesitation in recommending Travel Online and we will be using them for our future travels.

Sheriden Ann Smith

21st Dec 2019

I was very happy with everything. At first, I was a bit weary because if it’s to good to be true its usually a scam.
I received all the paperwork promptly. My question over the phone were answered efficiently.
I would definitely book again and I have already recommended to my family and friends.
Can’t wait for more of your travel deals.

Stella Kostakis

21st Dec 2019

Very happy with the service i received. Having made the booking online I was contacted by Lisa who quickly suggested that there may be better flights available. i quickly received an email with more preferable options. I will definitely be booking through this company again and making recommendations to family and friends.

Peter Mott

20th Dec 2019

Our trip to Saletoga Sands in Samoa was a really enjoyable holiday. This holiday was extremely easy to book through TravelOnLine and Rhiannon was great with giving us extra information about our stay. I would definitely look at booking with TravelOnLine again in the future and would have no problems recommending this company to my friends and family.
Thanks again for a great value for money holiday!

Adrienne Goldburg

17th Dec 2019