TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,636 customer reviews

I’ve never booked a complete holiday online before and I have been amazed by the excellent service provided by Travel Online. Our travel documents were received very fast which gave us peace of mind. Communication was always available with our agent. We felt very comfortable using this service and our future holidays will always be made with Travel Online.
Thank you for your reliable and trustworthy service. We had a great time and will recommend family and friends to give you a go!

Nathan

20th Jan 2020

Love the simplicity and being able to pay the holiday off

Shane Brown

20th Jan 2020

TravelOnline was amazing to deal with and no issues at all with accomodation/flights/transfers etc, I will definitely be booking through you again & highly recommend to others.

Brittany Wrigley

20th Jan 2020

Amy was very professional and helpful in all aspects during our time in booking our holiday. Yes we will book with you again and have recommend the services.

Vesna Kurtovic

19th Jan 2020

Great package deal for our stay at Hard Rock Hotel Bali, and quick, efficient communication from our consultant Ashleigh.

Cameron Perrie

19th Jan 2020

Service was good
Relatively easy to book through your online platform
Would recommend you to others

Michael Cotela

19th Jan 2020

Travel online staff have been awesome for the last 3 trips that we have planned. Recommend great travel Agency

Therese Rooks

17th Jan 2020

Your website was so easy to use, providing all the additional little parts that made the holiday so streamlined. We did not have a single issue and would use your service again. The level of communication was great, keeping us updated at all times.

Jonathan Donoghue

16th Jan 2020

Very helpful! Was so easy to get everything booked and so quick!everything went very smoothly and got us an excellent deal on the villa. Will definitely use again!

Rebecca Molloy

16th Jan 2020

Fabulous value for money, we loved the resort and the great package you offered. We look forward to usually you again.
Many Thanks

Helen and Fernando

Fernando Nadile

16th Jan 2020

Great experience with TravelOnline. We were looking for a last minute, all inclusive holiday package as we needed a break and didn't have time at the end of the year to organise something ourselves. TravelOnline delivered exactly what we needed and made the process so easy. Will definitely use again in the future.

Nathan Barr

16th Jan 2020

Although I did not always speak to the same consultant, our emails were always dealt with efficiently and quickly. Great service. Thank you

Julian Edwards

15th Jan 2020

It was an excellent deal - having all our food & beverages covered for our stay made it so much less stress about cost of food and we just ate & drank whenever we wanted. Everything including transfers was covered and organised. We pretty well just had to turn up at the airport and go.
The service was great - prompt & efficient. There were no issues at all with our booking. Everything happened as it was meant too.

Jenny Mattner

14th Jan 2020

We thought we'd found a great deal for our holiday but it turned out that the original resort was booked out for our dates. But not to worry as Clare was able to provide a great recommendation for an alternative that was even better than our first choice - perfect for what we were looking for. The whole booking process was easy.

Stephen

13th Jan 2020

Have booked 2 holidays with Travelonline : Fiji and Phuket. All correspondence and travel vouchers received promptly and any enquires via email or telephone answered quickly and politely. Easy and reliable way to book holidays with great deals and locations available. Would definitely recommend Travelonline and have no hesitation in using them again in the future.

Justine Champion

13th Jan 2020

Poi was extremely helpful in our search for a family holiday. She answered questions promptly and we absolutely loved Heron Island. Thank you Poi!

Nathan Mcguire

12th Jan 2020

First time booking online and not with a travel agent, was a bit sketchy about doing this. Can’t belive that everything just slotted into place and not one thing was out of place. Highly recommend travel online and will def use again. Thankyou so much !

Joshua Major

11th Jan 2020

This was our 2nd time booking with travelonline, and wouldnt hesitate to use them again. Their customer service is fantastic. Plus they went above and beyond when virgin kicked us off the plane (because they over booked) to organise us on another flight as well as finding us an extra night accommodation due to the flight change. They made what was a very frustrating time dealing with virgin much easier. Can't wait to book with them again.

Jasmine Hoy

10th Jan 2020

No issues with our recent trip to Bali, communication with Lisa from Travel On Line was prompt and professional.

We would give Travel On Line the opportunity to quote on any trips in the future.

Michael Barson

9th Jan 2020

Service was excellent and I got answers to my questions quickly every time I asked something. Everything worked as promised. I'm really satisfied to Travelonline! :)

Anne from Finland

7th Jan 2020