TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,996 customer reviews

Used travelonline for the first time
Everything went smoothly as possible with no issues
Congratulations to Ashleigh and travel online for a job well done
we will be back to use you guys again

Gregory Borg

6th Sep 2019

We were very pleased booking through Travel Online and will use them in the future.
The prices was better than if we booked through a travel agent with a shopfront (we did shop around).
But there service was very good and they answered emails within 48hours.

Monique Sharp

5th Sep 2019

Great travel service ..used several times always look to them first for quotes very competitive outstanding service..lots of extras and upgrades come as standard..recommended to all my friends already!

Eric Fraser

4th Sep 2019

We have booked several trips overseas with Travel Online and have always found the service top notch. From the moment you start your booking until the day you leave the staff are fantastic to deal with. Confirmation of bookings is swift and emails are answered quickly. We usually book tours with Travel Online at the same time of booking the holiday and have never had any problems and always enjoy the tours. The few times I have needed to call them direct, I have alwAys spoken to very pleasant and helpful staff. This time our consultant was Clare and she was fantastic. We will continue to book all our holidays with this fantastic company.

Deborah Barrett

3rd Sep 2019

You guys were amazing!! Efficient, friendly and always helpful. Thank you Rachelle! We will definitely come through you guys from here on!

Gabriela Fisher

2nd Sep 2019

This is the second time we have used Travelonline, we are very happy with the service we received from our consultant Rochelle. Rochelle was very professional, helpful and very prompt when responding to any emails we sent. Thank you so much for making our holiday a breeze.

Regards

Michelle

Michelle Psaila

1st Sep 2019

Amazing prompt and efficient service
I loved how the team supported us of Rhiannon wasnt available. Will definitely use the service again

Rosemary Oldfield

1st Sep 2019

The trip went as planned with no hiccups, Alisha provided us with a suggested room upgrade which we took and we were very happy

Peter Cook

1st Sep 2019

Booking through travel online was so easy. Our request for interconnecting rooms and the bed set up was passed on to the resort and was set out just as asked. Transfers to and from the airport were great too. Will definitely book through travelonline again.

Emily Huntriss

31st Aug 2019

Excellent service. I would definitely recommend travel online. We are already looking at another family holiday!!

Michael Read

31st Aug 2019

Booking our holiday was easy with Travel Online, with quick response to our booking. When I needed to make a change there was no issue, and my change was made that day.

Will be using you again and thankyou for helping us make some memories for our family.

Paul Hart

30th Aug 2019

Clare Wilkinson provided excellent service from when we first booked our holiday, right up until the day the left - checking we didn't have any last minute questions and providing gentle reminders for super important things we needed to remember.

I found booking with Travel Online really easy and convenient. I was even able to pay off our holiday over a period of time without any additional costs being added to the total price.

I would book with Travel Online in the future.

Netal Singh

30th Aug 2019

Was happy with the service and help in organising our holiday package. Would use Travelonline again

Kerrie Short

29th Aug 2019

Super impressed as I was last year! Great response to emails and efficient in sorting out flight changes etc. we have recommended to many others and will use again!

Melanie Tolnay

29th Aug 2019

Ashleigh was very helpful as we had to return home quickly after receiving some very sad news. Happy with the quick change in our holiday plans. Very positive.

Mortimer Davidson

28th Aug 2019

Everything went to plan, had no issues at all, I am already recommending travel online.
We always had questions answered extremely quickly before & after we booked.

Sandra Testa

26th Aug 2019

We have booked a couple of trips through TravelOnline and have been happy with the service. We are looking at booking our next cruise with them. Would recommend!

Leanne

26th Aug 2019

We were so relieved and thankful that we went through travelonline.com. EVERYTHING was covered and included, from transfers to complimentary shell leis at the airport. We experienced 2 flight cancellations through Fiji Airways while we were in Fiji but all was sorted out within a few hours by travelonline.com. Clare was brilliant, easy to deal with, responded very promptly and thought of things that I had missed. We will definitely book through this company again, they were fabulous.

Tevita Taumoefolau

25th Aug 2019

I would definitely book with you again. At the start I was a bit dubious about booking the holiday online, through I Know the Pilot, but everything was as quoted, without any hiccups at all when we arrived.
Great service.

Michael Leonard Prendergast

23rd Aug 2019

Very easy to deal with. Everything was organized for our snow trip as requested. Very friendly and helpful and the best price. Will definitely book through your agency next time. Thanks heaps

Robert Vidovic

21st Aug 2019