TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,636 customer reviews

Bula! From the moment I booked our Naviti Resort holiday, Travelonline provided great communication so that all deadlines were able to be met. This was made possible by Kristy Nixon, our travel consultant. Her prompt attention, by email or telephone, to any questions that we had, was much appreciated. Vinaka!

Philip Forbes

17th Aug 2022

I was very happy to find availability on your site as I couldn't find anything. It was a little difficult sometimes with communication but understand it's a very busy time in the travel industry. Overall I'd definitely book with you again and refer you to my family and friends.

Reg Gleeson

17th Aug 2022

Booking our holiday with TravelOnline was convenient and any queries we had received a response. We would book with you again and recommend you to family and friends.

Barbara Kershler

17th Aug 2022

First time I have used Travel Online and definitely won't be the last.
Have recommended Travel Online to all our friends.

Jacqueline Saxby

17th Aug 2022

Hi Lisa,

Thank you SO much for such an easy booking experience!! The Padma Legian was a true luxury resort! Our transfer from the airport to the hotel wasn't on time but the Reception Desk helped us get in contact with him and he was very apologetic due to traffic (which I do understand). If I could make a suggestion with the Finns Package, I had to speak to 3 different people before they knew the package we had, can I suggest a voucher is provided to future travellers this would then alleviate this issue.

We had an absolute ball in Legian, thank you!!

Karen

Karen Mathers

17th Aug 2022

Booking procedure user friendly. Staff friendly and helpful

Ian Grant

17th Aug 2022

Loved booking through Travelonline have recommended to so many people! Great deals, easy to get things organised or changed, had a great experience- this is coming from someone that never uses a travel agent - I think I am converted.

Talya Saada

16th Aug 2022

Easy booking and no issues, the deal was better than expected as well

Ross Tomlin

16th Aug 2022

Sorting everything out quickly and taking care always rang back of any problems occurred

Jacqueline Cornwall

16th Aug 2022

Very smooth process. No issues of concern

Albert Wilson

16th Aug 2022

Excellent service. So easy to book flights and resorts. Airport/Hotel pick up seamless.

Peter Bisland

16th Aug 2022

Thank you very much, the travel vouchers provided clear details on what was required and all was easy. The only information that I would recommend adding is due to the current situation of staff shortages and the hotel being a little too far to walk in/out of town. It would have been helpful to know beforehand that:
- the hotel is located a 15 minute walk from town, we recommend taking some local cash out to be able to use the public buses. Their is a bus outside of the hotel and Google maps will reflect accurate bus times, $2 to town.
- there is also a bus form the airport to the hotel/town which will cost $10
- due to staff shortages, restaurants are booked out well in advance, prepare early and make bookings to avoid disappointment.
- also book transfers to the mountain early from your hotel to prevent not being able to get up.

Zara Lee

16th Aug 2022

Second time I have used TravelOnline and would definitely use again. I have recommended them to family and friends.

Diane Caldwell

15th Aug 2022

Great service. I changed my booking a couple of times due to shows being postponed at the Crown. Very accomodating, quick replies and friendly staff.

Eve Coote

15th Aug 2022

Great service. All information provided on time. Thank you

Zofia Halapup

15th Aug 2022

Happy to recommend travel online. Very helpful with everything.
All went smoothly, I would book again.

Suzanne Giordano

15th Aug 2022

All went well as planned. We enjoyed our trip and will recommend it to our friends.

Janusz Mazurek

15th Aug 2022

Efficient and very enjoyable.

Susan Berry

15th Aug 2022

Prompt service, great value on holiday packages. Yes I would book with Travel online again.

Erin Barkle

15th Aug 2022

Great service. Would absolutely book through this agent again.

Martin Tran

14th Aug 2022