TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 15,129 customer reviews

I was a bit of a pain with a lot of questions and emails and they were always responded to promptly and in a helpful way!

Emily Hilton

13th Apr 2025

Fantastic service, very prompt. Easy to do online and our sales consultant was very timely. All transfers throughout our holiday were seamless. I would definitely recommend travel online for your next holiday!!!

Christie Mara Daschke

13th Apr 2025

Seamless transaction , maybe a little more info for inexperienced travellers closer to departure, like accomodation booking confirmation etc just to ease minds but would recommend Lisa and Travel Online.

Rebecca Waghorne

13th Apr 2025

Everything's organised not stress holiday fantastic!

Melissa Armstrong

12th Apr 2025

very good, thank you

Michael Marsh

12th Apr 2025

Travel online kept us well informed and we will definitely be a return customer. Thank you very much.

Kathleen Fisher

11th Apr 2025

We had excellent support from the start with get the booking organised for the dates we wanted. We also received prompt feedback and support in relation to our cancelled connecting flight for our return trip.
This is our second time using travel online and with Nicole C, we were so happy with how we were looked after last time we recommended online travel to other members of our family who came along this time. We look forward to booking our next family holiday, hoping for some more great deals.

Michael Jones

11th Apr 2025

Prompt friendly and amazing service provided by Natasha and her team.

Melanie Russ

11th Apr 2025

Very helpful made the booking process easy

Diane Martin

11th Apr 2025

Hi Lisa, we had a great stay. Your service was excellent as well. We got exactly what we wanted and what we paid for. Would definitely recommend Travel Online Services.

Cheryl Anne Armour

10th Apr 2025

Great service. Thank you.

Helen Cable

10th Apr 2025

Excellent communication from our first email enquiry to our telephone call the day before our trip. My questions were answered promptly and nothing was too much trouble. Very efficient and friendly service.

Vanessa Nixon

9th Apr 2025

very helpful to find the best package for our family trip.

Casey Preston

9th Apr 2025

Great service and help with the organisation of our very last minute trip to Fiji

Bree Whittaker

9th Apr 2025

Thanks - everything went very smoothly. All aspects of holiday was easy from first contact.
Thanks for organising an amazing holiday for us!

Lindsey Webb

9th Apr 2025

Everything was clear and straightforward, Thankyou

Peta Hamlett

8th Apr 2025

Every thing went exactly as planned.
Excellent

Bruce Shepherdson

8th Apr 2025

We had a wonderfully positive experience with TravelOnline, even though our holiday plans were interrupted by volcanic activity—talk about an unexpected twist! I somehow managed to forget travel insurance (who needs it, right?), but TravelOnline saved the day by securing our accommodation and flights, allowing us to reschedule for a later date. I'm eternally grateful, and my future self will definitely remember to pack insurance next time!

They handled the whole volcanic situation with the kind of promptness and efficiency that made us feel like we were in the capable hands of travel superheroes—cape not included, but definitely needed! There was no added stress for us, which is truly a feat when dealing with Mother Nature's tantrums.

Throughout our trip, everything was smooth sailing, except when I made the classic blunder of misspelling one of our names on the reservation. TravelOnline swooped in to help, even though the fee was hefty enough to make me do a double-take—it seemed more a case of the airline's policies than TravelOnline's service. They managed to sort everything out with less than 24 hours to spare before our flight, and for that, we are incredibly grateful!

Overall, we will definitely be booking with TravelOnline again! Who knew that a volcanic eruption could lead to such a delightful travel experience?

Heidie Bellamy

8th Apr 2025

Great holiday package and service with no issues at all. Thanks Travelonline for a fantastic flawless holiday. Will definitely book with you again.

Alycia Daniele Cooke

8th Apr 2025

Great service provided and will def book with you guys again

Daniel Batalla

8th Apr 2025