TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.87 out of 5 from 16,112 customer reviews
Kristy was great with trying to organise within our required dates, she was patient and always able to make any changes if needed
Allison Pearce
4th Oct 2025
I've used Travelonline multiple times and they are my go to for all my travels. Cannot recommend them enough !! Incredible service, from start to finish and the packages they offer are brilliant . If you are unsure of what agency to use, pick Travelonline , you will definitely itely not be disappointed!!
Rosemary Ross
4th Oct 2025
Travel online were great! Kristy & her colleagues were so helpful and easy to contact. Would definitely recommend.
Shelley Gray
3rd Oct 2025
All the services provided and organised were great from the airport transfers to the other extras roof top breakfast at double6
Kristy Kavanagh
3rd Oct 2025
Great service and excellent price on our holiday
Christopher Byrnes
2nd Oct 2025
Amazing service, great communication throughout the whole booking process.
I'll definitely use Travel online again when booking my next holiday
Amber Godwill
2nd Oct 2025
Thanks Travel Online. We had an amazing holiday and everything was seamless. Booking through you was super easy and you were able to answer my queries quickly. Thanks!!
Susan Narelle Templar
1st Oct 2025
Had a lovely holiday that was organised by TravelOnline. Great bargain deal and easy organisation with their support.
Melanie Burr
30th Sep 2025
I thought that the customer service was fantastic, you kept me up to date on transfers, and the accommodation at Graceland Resort and Spa in Phuket, being that 1 of the pools was closed during the time we were there. I can't complain about the customer service; I would definitely use Travel Online again.
Kim La Fontaine
30th Sep 2025
Absolutely fabulous service from the quote stage through to arriving.
would 100% do the process again for our next trip
Kylie James
30th Sep 2025
Fantastic very easy made you feel very welcome
Niketa Bird
30th Sep 2025
Great communication, easy to follow online booking process.
Paul Robinson
30th Sep 2025
Great communication, easy to follow online booking process.
Hayden Dyke
30th Sep 2025
Great communication, easy to follow online booking process.
Daniel Simmonds
30th Sep 2025
Great communication, easy to follow online booking process.
Jeffrey Dyke
30th Sep 2025
Great communication, easy to follow online booking process.
John Smith
30th Sep 2025
This was the first time using this company. As an ex travel agent I usually book everything myself. But when I saw this deal for Singapore & Maldives with the inclusions it was hard to resist. So happy with all communication, which was prompt and very helpful. Will certainly check them out for our next trip.... wherever that may be. Thank you so much for a memorable holiday.
Janice Jenks
29th Sep 2025
Our trip could not have been easier with your help, we will definitely book through you again next year.
Cass Scotcher
29th Sep 2025
Thank you for making things easy.
Anthony Jakovcevic
29th Sep 2025
Great service that provides all information and back up if required. So easy to book both accommodation and flights
Sandra Bertuch
29th Sep 2025