TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.87 out of 5 from 14,837 customer reviews
I will definitely use again as it made everything so easy. Very good value
Johanne Lobb
17th Jan 2025
Natasha was absolutely excellent - from initial booking right through. Natasha went above and beyond when we ran into an issue with the hotel not honouring one of our inclusions. Travel Online responded extremely promptly, contacting and clarifying with the hotel directly on our behalf. Within a few hours the hotel manager met with us, apologised and also checked in on us during the rest of our stay to ensure all was running smoothly. Given I had attempted to resolve this myself prior, and was not getting any response, this was so appreciated and just amazing that you were able to get this sorted. Thank you.
Kate Blom
17th Jan 2025
Great service and amazing resort
Matthew Abdelmeseh
17th Jan 2025
Very quick responses to all my questions and transfers and accommodation perfect! Thank you
Kellie Banks
17th Jan 2025
Hotel was great. Everything went as planned. Communications from travel online were timely
Samantha Litinsky
17th Jan 2025
Excellent service, great deal
Ann O'connor
17th Jan 2025
My third time booking a holiday with Travel Online. Great deals and a really easy way to book a holiday. Great communication and I will definitely be using them again.
Leah Ramage
17th Jan 2025
Easy to deal with, great communication, great deals, would definitely recommend
Marika Kerr
17th Jan 2025
Everything went perfectly and without a hitch. Would book again.
Stacey White
17th Jan 2025
Great service
William Christie
16th Jan 2025
So easy to book. Everything went super smooth. Great selection of hotels and the transfers were seamless. Very well priced.
I hope they include extra destinations in the future!
Annamaria Antonini
16th Jan 2025
Great deals on the website. Initially I was sceptical but everything mentioned on the website was true. Will definitely recommend!
Drew
16th Jan 2025
Lisa was great, helpful and all documents on time
Bronwyn Walsh
16th Jan 2025
Very good price, well handled.
Scott Bawden
15th Jan 2025
We had a wonderful experience and it took all the stress away from our first overseas trip. We had a great time!
Melissa Gill
15th Jan 2025
I have to say that Maddi from your sales team is absolutely the best I have ever dealt with - easy to talk to and information received in no time - thank you
Judith Ross
15th Jan 2025
Great service, everything went very well.
Christine Paras
15th Jan 2025
Very efficient service. The airport transfers were very good.
Magdalena Pete
14th Jan 2025
Your service is fabulous. So happy I could easily get hold of you to discuss the quote & trip details before booking and also to talk to you before departure to check everything was okay. Very helpful & responsive.
Karen Levine
14th Jan 2025
Excellent customer Service. I would highly recommend Travel Online Emma was great.
Janelle Saler
14th Jan 2025