TravelOnline Reviews
Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.
With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.
Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.
Customer Service Reviews
4.87 out of 5 from 16,281 customer reviews
No problems and that is what you want to have.
Colin Moon
5th Nov 2025
Value for money
Carly Crump
5th Nov 2025
Very easy to deal with and friendly
Michelle Leehane
5th Nov 2025
My travel agent was responsive to my needs and answered all my questions .
Listened to what my needs and likes were
Louise Francis Carmen Muscat
5th Nov 2025
You did great accomodating our requirements.
We only had 2 hick-ups that were not your fault. Jet star dropped the Singapore to phuket leg and we needed to make changes to. You were super helpful in providing options. The second problem was our plane being delayed on the way home but Jetstar gave us heaps of notice about this.
Lauren Elizabeth Renshaw
5th Nov 2025
All questions were answered and we both felt that we were dealing with experienced consultants.
Paul Kubisch
5th Nov 2025
Great service thank you
Rachel Jetson
4th Nov 2025
I was super nervous booking my first trip os, since before covid. The whole experience was easy, everything was explained, if I wanted further clarification I emailed and everything was answered, fast and simply. I was very happy with your service. Thankyou.
Cheryl Roper
4th Nov 2025
Terrific service from Nicole and great communication.
Stanatia Lisa Zachary
4th Nov 2025
Very easy to deal with online and emailed straight back with all my enquiries. So glad I have found this booking site. Some great deals.
Sally Shaw
4th Nov 2025
Our consultant, Kristy, was excellent. All queries were promptly answered and sorted in a friendly and professional manner. Our flights, transport, hotel and vouchers went off seamlessly and we enjoyed the experience.
Archie Hamilton
3rd Nov 2025
Love TravelOnline!
Great deals, everything has always run smoothly for us from airline tickets, airport transfers to the hotels and return.
Duncan Mcfarlane
3rd Nov 2025
We were very pleased with the service provided by Travelonline!
Transfers, flights, accommodation etc all went really smoothly. Would definitely recommend this company.
Maree Stuart
3rd Nov 2025
Very happy with the service, always able to talk to someone and emails always answered promptly, would definitely recommend Travel online
Judith Elizabeth Merigan
3rd Nov 2025
Great
Tony Northey
3rd Nov 2025
Excellent
Mark Mckinnon
3rd Nov 2025
Great!!
Ashlee Mckinnon
3rd Nov 2025
Excellent service, great communication
Claire Neal
3rd Nov 2025
Recommend travel online had a geat experience. Kristy was so helpful and nice.
Valentina Boskovski
3rd Nov 2025
Excellent communication. Did everything that was offered. Fast, friendly service and good value.
Leah Sanders
3rd Nov 2025