TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,853 customer reviews

Such an easy booking with the website easy to use, less wasted time, and missing information plus additional information emailed to Michelle andpromptly returned which assisted with a well booked and covered holiday

Definitely recommend and will use again

Shane Merlino

25th Apr 2016

Great service, easy and well informed. I will use this service again when traveling and will reccomend to others. Thankyou for a hassle free and great experience

Jamaya Pearse

25th Apr 2016

great responsive staff thanks. will continue to watch specials.

Brenda Rainham

25th Apr 2016

Liked the gast turn around on any query and booking required. Will be back in touch soon to book another destination.

Chris Bark

25th Apr 2016

Have booked 2 holidays through Travel Online and will definitely use them again. Lisa was very efficient and all requests were met as well as a good priced holiday.
Thanks.

Diane Thompson

25th Apr 2016

Great service and value would definitely use again

Sonya Haig

25th Apr 2016

Great, easy booking. Any questions I had were answered straight away and I appreciated being told about the upcoming tax increase in Fiji prior to our booking being paid in full. This allowed us to pay off the balance and therefore avoid the increase when it came in. Thanks Cecilia and everyone else at TravelOnline for a stress free booking.

Godefridus Seevens

25th Apr 2016

Highly informative, great deals and excellent value for money. Consultant was very helpful.

Andrew Joseph Vlismas

24th Apr 2016

The deals and rates on the web site not being "live" for booking was a little irksome. However everything that came after that more than made up for it. I have had a terrible experience with a travel agent previously so I was hesitant to use this service however I was impressed with their professional, helpful, reliable and prompt service and would definitely book through travel online again. Compared to a traditional travel agent this service offers great value, flexibility and effective communication.

Andrew Brogden

24th Apr 2016

Great service and good response times to email queries.

We were heading to Fiji just after a recent cyclone, the contact centre were amazing and answered all our questions and put us at ease A++

Matthew Pervan

23rd Apr 2016

Service from start to finish was great. All documents were received with out an issue. On arrival in phuket transfers to and from the airport could not fault. Would definitely use travel on line again and would recommend to others.

Brenden Marsland

23rd Apr 2016

First time using Travel Online and am extremely happy with the service . No need to worry about a thing as everything was taken care of by Joanna .

The few questions we had , Joanna was eager to assist, she was helpful and friendly when assuring us of our perfect holiday.

Information received regarding our trip was detailed and accurate . The booking arrangements at our destination were exactly as we had booked with no hitches at all.

The little extras offered by Travel Online was an added bonus and very welcomed.

A very pleasant experience and would thoroughly recommend to all my friends and family, Travel Online.

I will be sure to use the Travel Online Team again as they really made our holiday flow with ease from start to finish .

Thank you for the great service and friendly assistance

Kindest regards

Wendy Child

Wendy Child

23rd Apr 2016

I liked the selection of online options from the base package provided. It makes booking online easy and having a personal consultant to contact is reassuring so I'd definitely book through this website again.

Mariko Endicott-davies

23rd Apr 2016

Service was very good. Questions always answered promptly. I would book again and certainly recommend

Robyn Field

22nd Apr 2016

Defiantly use you guys again prompt service from star to finish thank you

Wayne Davis

22nd Apr 2016

All components of booking went smoothly, prompt response on enquiries etc, would recommend to friends.

Brook Lyons

22nd Apr 2016

The service we received from Travel Online - Fusion was great. Everything we were promised happened. A consultant arrived to speak to us the very next morning after we arrived, booked transport back to the airport for us and also transport to some activities we chose to do. The driver's we had were both lovely. The were so good at communicating with us - even with a language barrier, they taught us so much on the tips around the island. I cannot in anyway fault the trip as it was organised and I believe it was really good value for money - we would book through Travel Online again definitely. We have always booked everything ourselves separately in the past but this has converted us. Thank you.

Marlena Kinvig

21st Apr 2016

Absolutely sensational Michelle your the best travel agent i have had the pleasure of dealing with would book with you again and highly recommend

Sally Farmilo

21st Apr 2016

I was extremely happy with service, any problem was quickly resolved and all the girls I spoke with were very helpful, polite and happy.
Would definitely use this service again and will recommend to everyone.
Thanks ????????

Julie Gullock

21st Apr 2016

perfect ! so easy to get quotes etc, very helpful and friendly and all went smoothly couldn't ask for anything more- we had a great holiday - thankyou !!!

Kym Hart

20th Apr 2016