TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 15,241 customer reviews

I was impressed with the service provided. My only concern was with the not so current information of accommodation availability on the website. It creates a logistic problem for anyone booking their own flights. On the upside, when after booking our flights it turned out that the accommodation was not available for all the nights we planned for the TravelOnline personnel did a fantastic job of finding us an alternative on Daydream island, including the transfers from/to Hamilton airport. Overall, we received a very good service, and had a wonderful break.

Natalia Albina

2nd Nov 2015

Very helpful, good response to any enquiry. Would use the service again

Gary Walker

2nd Nov 2015

Great service. Emails were responded to quickly, usually within a day. All correspondence was easy to understand & any questions answered. Would recommend & use again for future travel.

Elizabeth Gullo

2nd Nov 2015

I would highly recommend Travelonline.Our consultant Emma Watts was fantastic. Our whole trip ran smooth. I will be booking through Travelonline again.

Christopher Wood

2nd Nov 2015

Excellent communication from travel consultant. Service was top class and prompt. Already planning for next holiday that I'll book through travelonline. Definitely recommend travel online to family and friends.

Harish Kumar Bhasin

2nd Nov 2015

I was hopefully all would go well, booking online.
Honestly I couldn't fault the company. Found them very helpful with all of my many questions. A consultant contacted me quickly when I requested them to call with a concern I had, the problem was explained and fixed very quickly.
We will defiantly be booking through travel online again, they saved us lots of money.
Thank you to all your staff, we had a perfect holiday.

Kylie Wright

31st Oct 2015

This was the 1st time we had used Travelonline and my husband was a bit dubious. But we had no trouble with the booking and got everything (like 2 free massages and 20% off food and drinks ) like they said we would get ! Would definitely go through them again !

Mandy Dwayne

31st Oct 2015

Lisa was amazing, getting us the best deal and making sure all connections were perfect, even after our group enquirer about different flights, she saved us a fortune by checking and confirming they weren't possible. Our friends who went ahead without her help, ended up needing to pay a further $600 for private transfers in scary open ocean conditions with their young children. Thank you for everything! Lisa answered all my questions quickly and thoroughly. Our trip was amazing and we couldn't have been happier! Lisa Walkersmith

Lisa Walkersmith

30th Oct 2015

It was a very pleasant experience in dealing with TravelOnline for my recent holiday to Port Douglas. I would be very comfortable in organising any future holidays with them.

Diane Hogg

30th Oct 2015

Ok with everything

Steve Costi

30th Oct 2015

Good service and quick responses.

Danielle Redman

29th Oct 2015

Communication was excellent. I would highly recommend this product to anybody

Adam Smith

29th Oct 2015

Very good service. Yes; I would book with your company again, when there is a deal I'm interested in. Yes; I would recommend to family/friends.
Thank you.

Pamela Cianci

29th Oct 2015

Travel online always have great prices and the booking process is easy. We never have any issues with the travel vouchers and everything goes smoothly.

Nicole Sablyak

29th Oct 2015

Amy from travel online was wonderful, everything went without a hitch thanks I will book again soon

Adrian Redman

29th Oct 2015

All good would use you again

Brett Hadaway

29th Oct 2015

Such an easy booking process :) would defiantly book through you again. Thanks

Jessica Field

29th Oct 2015

All good everything I asked for I got,I will be recommending to my friends and family, and see I will be booking with you again,

Kristopher Tonner

28th Oct 2015

Thank you for everything we had the best holiday and will definitely go through you again

Ian Baxter

28th Oct 2015

I was very happy with the service i received as i had booked the wrong dates and this was fixed up for me with no problem and no extra charge so a big thankyou, I would use travelonline again

Victoria Goddard

28th Oct 2015