TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,612 customer reviews

I am so grateful for you girls at travel online, in particular, Fiona, Kimberley and especially Hollie. When we got stuck in Fiji due to TC Winston it was such an awful experience, we were travelling with a 4yr old and I am 6.5mths pregnant, Hollie worked tirelessly all day Saturday to help us out and get us on the next available flight out of Nadi. She saved me hundreds of dollars by sitting on hold to Virgin for me. I can not tell you how much all their support and helpfulness made us feel rest assured that we were going to be able to get home. We have never booked through a travel agency before and I can tell you after this amazing experience we have had with travel online we will book every holiday through you guys from now on (if we decide to ever go away again!) Again, a massive thank you to all the girls that contributed to helping us get home as quick as possible from such s horrific experience. Thanks. Amy

Amy Berry

24th Feb 2016

Service was good and I'll definitely Consider booking again with TravelOnline

Lisa Parrott

23rd Feb 2016

Definately will be travelling with you again:)

Elizabeth Metlege

23rd Feb 2016

Jo was great - very helpful and efficient. Our trip to Heron Island was cancelled last year due to the Cyclone and Jo was great in helping us to re-book a trip to Lady Elliot Island. I will definitely use Jo and TravelOnline again. Emma

Emma Kirkaldy

23rd Feb 2016

Easy booking everything ran smoothly, great value and lovely additions.
Would use again

Leonie James

23rd Feb 2016

Overall service was excellent - everything went according to plan,
very happy. Yes I would book again and recommend TravelOnline to others. Thanks for all your assistance through out the process

Patria Anne Neumann

23rd Feb 2016

Excellent service and value provided by travelonline. We are still in Bali, just switched hotels. The bonus massage was a nice touch. As Canadians, we consider your agency as a source of variety good value vacation options in Sauth Pacific and Eastern Asia.
Keep up sending these great deals.

Chris Utracki

22nd Feb 2016

First time travel by booking online and we were not let down. A totally professional and rewarding experience with great online staff support.

Kevin Wayne Inwood

21st Feb 2016

the lay-by was so helpful to us, would most likely book with you again.

Farrah Somani

19th Feb 2016

Friendly and very helpful. Cecilia's attention to detail is outstanding.
I will definitely call Cecilia again to book any future holidays and will 100% refer family & friends to the company.
Thank you.

Jackie-sue Antoun

18th Feb 2016

Overall a pleasurable experience. The circumstances with Bali ashcloud and last minute cancellations were stressful and frustrating for everyone concerned but we got there.

Anastasia Apostol

17th Feb 2016

Good and fast service

Greg Latapie

17th Feb 2016

Great staff, service, location, food, environment.

Christopher Lenihan

17th Feb 2016

Everything was great, no problems and everything organised and ran smoothly, only thing that would of been nice was a direct flight home (Hamilton Is to Sydney) as our luggage didn't make our connecting flight

David Willard

17th Feb 2016

Lovely holiday. Would definitely recommend you to my friends.

Kaye Marshman

16th Feb 2016

Holly was fantastic.
SHe tended to my many phone calls very gracefully and was always happy to help.
I will definitely consider booking through you guys again.
I have already recommended you guys among family and friends.

Joseph Cignarella

15th Feb 2016

Easy to book, communication was easy RECOMMEND TO ALL

Joshua Verschuren

15th Feb 2016

I will definitely use your company to book further holidays. You make it so easy to tie everything in for the holiday, flights, insurance etc. Plus I thought the free vouchers for massages, tours and Thai cooking class were fantastic!
I have already recommended you to a few of our friends.

Peter Brown

15th Feb 2016

Everything went to plan, Sheraton Aqua Studio room was great, service wtc, transfers all good
Thanks Lisa

Sharon Bryen

14th Feb 2016

Service was great by all involved. We especially appreciated how quickly staff sorted alternative flights after Virgin suspended flights from Vanuatu. Everything went very smoothly and Hideaway resort was beautiful.

Janice Catterall

14th Feb 2016