TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,612 customer reviews

Holly was fantastic, thank so much. I'll definitely use travelonline again.

Caroline Rockey

1st Apr 2016

The holiday option sold to us was value for money. Good service by Holly and her colleagues. The only point which could be worked on is the provision of vouchers for the trip. The first email sent to us which were to include the vouchers was sent without the vouchers. The second email with the vouchers was short of a voucher for our extended stay at Raffles Gateway Hotel. These vouchers were absent and delayed our checkin at the hotel. Overall experience good.

Michael Reynolds

1st Apr 2016

Kimberley was very helpful in sorting out issues related to the withdrawal of Qantas from flying to Vanuatu. Many thanks for your help, Kimberley.

I had a wonderful time in Vila and will certainly be checking Travel online for future holiday deals as the price was right.

The only thing I didn't like about your service was that, until Kimberley, I didn't feel I had a one on one relationship with a consultant.

Carol Dawson

1st Apr 2016

It was great that everything could bedonethrough one site-air, land, transfers etc. everything went smoothly and we were updated on the progress of our booking consistently.

Michael Muldoon

1st Apr 2016

Wonderful service. Would book again with Travel on Line
Thanks girls

Jennifer Singline

1st Apr 2016

Great service, easy booking online system, follow ups attended to quickly, cheers will use you again.

Jason Greer

31st Mar 2016

Very impressed with how easy the whole process was, everything ran smoothly and I would have no hesitation using this service again. I have already recommended you to family and friends.

Phillip Williams

31st Mar 2016

Everything Joanna coordinated was ON POINT! No issues whatsoever with any part of the reservation.
Thank you for your assistance!

Petio Mihaylov

31st Mar 2016

I would have liked that the accommodation that we got was identified the same on the paperwork as that of the resort website so that we could be sure we were getting the right thing otherwise as we were dubious of the site. Otherwise travelonline was quick, easy and cheaper than anywhere else I could find and I would definitely book again!

Stephanie Gilchrist

30th Mar 2016

While on holidays we actually recommended travel online to a lot of people. So helpful and great service. We will definitely book another holiday with you.

Melissa Bentley

30th Mar 2016

Liked how easy it was to choose & book our holiday. Hope to be back for more bookings in the future :)

Jason Lee

30th Mar 2016

Very happy with the service.holly even advised us that we paid too much money so very satisfied!

Joannes Reijn

30th Mar 2016

This is the second time we have used TravelOnline. Both times we have had efficient service, very good follow up and found great value deals with all the little details included. I would definitely recommend them.

John Larter

30th Mar 2016

Efficient, extremely helpful and would use the services again and again ! Thak you so much for making our trip awesome !

Cifora Monier

30th Mar 2016

Quick responses and good service.

Dev Jhanji

30th Mar 2016

Seamless process to book and if I ever had any queries had a response vie email within a day. Definitely a better experience than the last travel agent I used in person.
Would definitely use the service again.

Matthew Hoffmann

30th Mar 2016

Everything went smoothly, thank you.

Nicole Mclaren

30th Mar 2016

Excellent service.
I would definately book with you again.
Michelle was responsive and very easy to deal with, even after I requested changes to our intiial trip details.
Thank you Michelle

Anne Bailey

30th Mar 2016

Your service was great thank you. It was good that you kept in touch by email. I would book through you again and recommend to family and friends. 5 star service.

Angela Williams

30th Mar 2016

First time using Travel Online. I will be back and I will be asking for Laura by name. Very happy!

Chris Kitto

30th Mar 2016