TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 15,241 customer reviews

Mostly great service, but for people like me who have been to a place multiple times, would like to be able to suggest alternative accommodations that I have previously enjoyed. Would use the service again, and recommend to friends.

Kim Seater

18th Dec 2015

Travelonlne.com makes booking a holiday so easy, I would definitely book with them again. I had nil issues from first contact ,information & vouchers were forwarded very quickly, confimation and additional information arrived prior to leaving with nil need to chase anything up. One query I did have via telephone
was answered very efficiently and friendly
and we encountered no issues at all
once arriving in Fiji.

Justine Champion

18th Dec 2015

Easy online booking process and prompt response to email queries.
Would recommend.

Fiona Downes

17th Dec 2015

It was easy to book our holiday and contact was good. I had a concern about not receiving our vouchers and when I emailed, another consultant emailed them within an hour of emailing the company. Would definitely go again with the company which was recommended to us by our daughter.

Philip Batt

17th Dec 2015

I had a very positive experience with travel online. I was trying to book a holiday at the last minute and the consultant, Holly Segon, provided excellent service. She was professional, helpful and prompt responding to my requests. I found all the bookings throughout the holiday went smoothly. I would have no hesitation in using travel online again, and recommending it to other people.

Selina Pocock

16th Dec 2015

I've previously used your services and return due to being very satisfied with your offers and prompt service. I have recommended you to friends and family who are looking to travel in the next 6 months. Thank you for always exceeding my expectations.

Lucy Fretton

16th Dec 2015

Everything was very well organised, thank you!

Tatiana Vorontsova

16th Dec 2015

Excellent service. someone always emails back answers to queries even during busy times.

Gerard Murray

15th Dec 2015

Hi Clare You did another great job. Our trip went smoothly without any problems. Thanks once again!

Ross Clay

Ross Clay

15th Dec 2015

Very pleased with all aspects of the service. Very knowledgeable staff and all arrangements met our needs.

Paulo Domingues

15th Dec 2015

Very happy with the service. Everything worked very well. Lisa was responsive to any query which was appreciated. The Hotel was perfect for us and a very good price. We appreciated the adjoining rooms given there was 4 of us. Transfers to and from the airport worked without a hassle. We had a great holiday. Cheers

Steve Schinck

15th Dec 2015

Excellent service and price. Accommodation was very good

Vivienne Harrison

14th Dec 2015

Great service and great prices. Prompt reply with any queries we had. Would recommend TravelOnline to anyone.

Thomas Mccosker

14th Dec 2015

Definately would hook with you again and recommend you to others. Thanks.

Karen Baker

14th Dec 2015

I am very impressed with the service provided by Travel Online and would certainly book through them again them to one and all. Their service was most helpful and friendly and nothing was too much bother for them. Only complaint is the difficulty you can have in actually speaking to your particular consultant. When you ring any consultant can answer and whilst they are most happy to assist with your enquiry, there is not the opportunity given for you to request to speak with the consultant who started things off for you. I think I spoke to my consultant, Cecilia on 3 occasions over a 9 months period. I might add that this in no way detracted from the service they provided.
On another note I would like to make mention of the excellent service provided by My Phuket Tours whilst we were in Phuket. They too did an excellent job with friendly staff who certainly made our stay less stressful.
Thank you all.

David Campbell Walker

14th Dec 2015

Thankyou for an amazingly easy booking website, up to date emails about booking details and payment dates and most of all a problem free holiday!

Yes we will use this service again and we are already recommending to friends, thankyou!

Adrian Carl Hallstrom

13th Dec 2015

Clare was amazing! She was extremely helpful and responded to emails very quickly. Thank you so much and I would totally recommend.

Julie Diep

13th Dec 2015

Great service with everything organised will definately use again.

Lawrence Dege

13th Dec 2015

Faultless service, immediate responses to any inquiry's and bookings

Ronald Hills

12th Dec 2015

I would definitely book through Travelonline again. The girls were very helpful.

Maurice Kostopoulos

11th Dec 2015