TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 15,241 customer reviews

Jo was very pleasant, helpful & friendly to deal with throughout the whole booking process.

We were very impressed to receive a phone call from Natalie after she found our tradnfer from Port Denarau to Vomo had been cancelled due to the bad weather system. She offered to organise an alternative transport but we already made the arrangement ourselves with the hotel & she offered us a refund.
It was very comforting to receive the call from Natalie.
Yes. We will book theough you again & recommend you to our friends & family.

Inga Chen

12th Jan 2016

Very efficient and friendly.

Yvonne Teo

12th Jan 2016

Fantastic - will book again!!

Emma Watts

12th Jan 2016

Fantastic! Everything was wonderful!

Jane Rich

12th Jan 2016

Happy with the service, would use again.

Garreth Smith

12th Jan 2016

Quick and efficient, felt I got value for money

Gunter Krebs

12th Jan 2016

Your service was great and I will book with you again

Leon Kopcikas

12th Jan 2016

Thanks for the great service. No problems with the booking and the holiday.

Coenraad Liebenberg

12th Jan 2016

Excellent service. We had some changes to our itinerary but everything was organized quickly and efficiently.

Raymond Ho

11th Jan 2016

Everything was perfect. No Dramas at all. Will be using travel online again.

Dean Brooks

11th Jan 2016

It was all handled very efficiently. I loved the booking process - it was very easy to use and easy to consider the various options available for flights. accommodation, transfers, etc. My e-mails were answered promptly and the amendments I required were handled quickly and efficiently. My husband was a little hesitant to book through TravelOnline but would have no reservations in the future! I would definitely recommend it to friends.

Chris Mentis

11th Jan 2016

when I couldn't get the accommodation that we wanted the girls help find another suitable accommodation without any bother.

Steve Spence

11th Jan 2016

Easy to use. No problems. Would book again

Janet Duggin

11th Jan 2016

Service is very user friendly, we got a good deal. Yes I would book through you again

Daniel Jabbour

11th Jan 2016

Great easy service. Thanks for organising a fabulous holiday.

Phillip Hartshorne

10th Jan 2016

Overall I was impressed with travelonline's service and would consider using them again. Prompt replies to emails and good communication. Thanks

David

10th Jan 2016

I would recommend Travelonline.com to everyone great service you can pay your trip off and I will defiantly book with you guys again Thanks so much

Sharon Wintle

10th Jan 2016

Everything went smoothly, thanks

Mark Foster

10th Jan 2016

Correspondence was conducted mostly by email with all information given in a timely manner. We appreciated getting reminder emails. To obtain a quote was easy with all conditions clear and precise. We would use TravelOnline again.

Simone Miller

10th Jan 2016

Clare was very helpful and provided prompt replies to queries about making the booking and flight details. Yes, I would book with you again and recommend to family or friends.

Clare - thanks again for help with the flights especially. I really appreciate you got us two seats with one being an aisle seat for both departing and returning flights and that we were up near the front of the plane as well. Really helped me cope with my flight anxieties. Many thanks!

One note - warn other travelers that if they are coming back from Fiji they'll be asked to throw out any water bottles they have before they get on the plane even if they bought them after clearing customs. But, I saw a lady buy a water bottle from duty free and she was allowed to bring it on the plane because it was sealed in a duty free bag. The flight attendants do give you free water on the plane but only a small glass at a time and for a 5 hour flight it's nice to have a water bottle handy and not have to hit the call button frequently just to hydrate. Wish I had realised about the duty free option!

Jocelyn Michell

10th Jan 2016