TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,949 customer reviews

I received great service from Lisa Scull, and the process of booking the trip was a pleasure from start to finish. All documentation was in order, and at one point I thought it was too good to be true. In fact, it was all true, and what Lisa promised was delivered; from the pickup at the airport, the all-inclusive package and stay at Centara Villas, to the drop off back at the airport. Thank you for all you did Lisa, I do appreciate it very much. I highly recommend TravelOnline and will be back.

Jacqueline Stockton

29th Oct 2024

no issues at all! great service

Robert Naylor

29th Oct 2024

Cannot fault the service or booking and communication from Natasha. Everything went very smoothly and we'll be happy to book via travel online again

Karan Thomas

29th Oct 2024

Great , speedy service thanks

Bernard Horwood

29th Oct 2024

Fantastic, well organised and nice place to stay for a week, can't wait to go back

Colin Horsley

29th Oct 2024

Our booking required some early revision and Nicole was terrific. Holiday was great.

Luke Simpkin

29th Oct 2024

Great service and easy to book with. Have great deals at multiple locations

Ryan O'connor

28th Oct 2024

Lisa was very receptive to all queries regarding our family holiday

Sharee Taylor

28th Oct 2024

No problems with our travel arrangements - all went smoothly - happy with service - thank you !

Phillip Gee

28th Oct 2024

Thank you for booking this wonderful holiday to celebrate my wife turning 50. We had a wonderful time and cant wait to return in 2 years. We would definantly recommend Travelonline to all our family and friends.

Mark Fowler

28th Oct 2024

Thank you so much Travel Online for advertising this package and giving us the best and easiest way, to have the most memorable family holiday in Bali. We only decided to plan this trip when booked with Travel Online August 2024 trip for October 2024, yes we left it late. We personally hunted our own flights and the accommodation we wanted that would suit our family trip, was not available at afforable prices, being so late booking, flights became expensive. However Travel Online saved us. Flights n Stay package at Dynasty Resort Bali on the beach was a God send. Afforable too with Travel Online. Made a deposit and full payment 10days later. Travel online included Airport pick up and drop off, complimentary Bali tote bag, that became my everyday food, hand and swim bag. VIP daily access to Finns and other bonuses. Huge thank you to Nicole Chow who guided me and answered my many everday phonecalls before our flight to Bali. Our customer service is outstanding and im grateful to you for your kindness patience with me, being a first user with Travel Online. I have recommended Travel Online to rvetyone I know and am now looking at your Phuket packages next year for 2 adults. Thank you so Travel Online.

Maina Mcnaught

28th Oct 2024

Thankyou so much for our lovely trip to Bali. We loved our stay at Double Six hotel, Seminyak. Everything ran like clockwork from airport transfers to our lovely stay at the hotel. Thankyou so much

David Bonaccurso

28th Oct 2024

When the hotel wasn't available you found a suitable alternative. Rates were fair. Taxi was waiting as promised. Seamless process.

Michael Reynolds

28th Oct 2024

Brilliant follow up and easy booking with this operator.

Daniela Lazzari

28th Oct 2024

Kristy was so helpful in every way, she responds super quick if you have any questions. Super nice & easy to talk to. Thanks Kristy!

Abbey Platt

28th Oct 2024

well organised and great stay

Julie Telfer

28th Oct 2024

First time using travel online.com. Very professional, great communication and outstanding packages… we would certainly use this company again and have already recommended to friends…thank you

Karen Richards

27th Oct 2024

Would recommend travel online to friends and family

Lorraine English

27th Oct 2024

The service we received from Natasha in organizing our trip was outstanding. She handled everything seamlessly, from accommodation to flights. I wouldn't hesitate to book with Travel Online again and would highly recommend them to others.

Brian Kelly

27th Oct 2024

As I mentioned in Hotel reveiw Since I started my booking all the stuff from Travelonline Special (Ms Natasha )been fantastic
I have few times issue and she solved it in no matter of time and no question
After that My sister has to change the way of payment also she(my sister) gets the best service and attention
I would like to say thank you a lot
Nader Zamani

Nader Zamani

27th Oct 2024