TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 15,257 customer reviews

The process of booking was very simple. Quotes were extremely competitive. I called a few times to ask a few questions on the deal and every time they were handled by a team member who assisted and answered by query and were always very friendly.

Vouchers were sent through promptly on payment and we had no issues using them at the venues we had booked. Drivers who were organised were very friendly with very clean and new cars.

I would book with Travel Online again in the future without question.

Claire Labbad

20th Jan 2025

A seamless holiday, couldn't fault a thing! Everything went very smoothly.

Kelsey Moloney

20th Jan 2025

Thank you for your service. It was easy, my questions were answered in a timely and succinct manner. I will use you again.

Megan Henderson

20th Jan 2025

Excellent customer service. Best quote for our Fijian holiday.

Tracey Duck

20th Jan 2025

Informative, quick and very helpful - great service from the staff. Would recommend to everyone.

Stephen Wright

19th Jan 2025

We were pleased with both the service and package received. Emails were responded to reasonably quickly and when on the ground in Thailand our WhatsApp requests were responded to immediately.

Francine Burge

19th Jan 2025

Very easy to navigate the website initially
The consultant was very helpful and the whole process was easy
I have recommended to many of my friends and my own clients ( I'm a hairdresser)
Definitely recommend using
Travel online.com for any travel plans

Susan Damianopoulos

19th Jan 2025

Service and support was great. I was able to email or call and speak to or get a response to my enquiries. Lisa also was happy to call me back around my work schedule and timezone/state differences. Happy with the overall service, package and communication. Would use travelonline again!

Jane Byers

19th Jan 2025

Would use Travelonline again & again.
Very responsive to my 100 of questions & fabulous communicators (even when we had a few plane delays)

Jemma Sharman

19th Jan 2025

The trip ran smoothly and we had a great stay in Singapore
Good to note that there is an electronic visa system now in place for this country that should be completed before departing for your trip
Quincy hotel was marvelous
Thank you to the staff at travel online for your work and organizing of our break

Joanne A'beckett

19th Jan 2025

Quick responses to any questions I had. Very easy to deal with. Definitely recommending to my friends. Thanks Kristy for all your support and help. We had an amazing holiday away for our 15 year wedding anniversary.

Linda Douggie

19th Jan 2025

Professional, quick to reply to queries before departure. All components of trip were as stated. Would use again

Tracey Durham

18th Jan 2025

Always a pleasure to deal with travel online .
Great communication and super easy

Monique Galkowski

18th Jan 2025

easy to deal with

Brendan O'brien

18th Jan 2025

Great communication and would highly recommend and use for future holidays.

Lisa Cimmino

18th Jan 2025

Great deals
Great communication
Highly recommend

Nikole Heasman

17th Jan 2025

Booking process was so easy and any questions were answered within a timely manner. Will be using Travelonline again.

Tracey Taufa

17th Jan 2025

The agents were always attentive and answered any questions as required.

Claire Guastella

17th Jan 2025

I will definitely use again as it made everything so easy. Very good value

Johanne Lobb

17th Jan 2025

Natasha was absolutely excellent - from initial booking right through. Natasha went above and beyond when we ran into an issue with the hotel not honouring one of our inclusions. Travel Online responded extremely promptly, contacting and clarifying with the hotel directly on our behalf. Within a few hours the hotel manager met with us, apologised and also checked in on us during the rest of our stay to ensure all was running smoothly. Given I had attempted to resolve this myself prior, and was not getting any response, this was so appreciated and just amazing that you were able to get this sorted. Thank you.

Kate Blom

17th Jan 2025