TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,837 customer reviews

Loved dealing with travel online.

Quick/easy with no fuss.

Response time to emails was done in a timely manner and effectively with all questions answered appropriately.

They were competitive in prices with added bonuses.

Tonia

Tonia Rud

4th Oct 2016

Prompt fantastic service. Never felt for a minute we weren't a priority. Quick to respond. Thank you ladies. Great job. Amazing vacation and we will be back!

Oliver Rissotto

4th Oct 2016

Everything went well. No hickups or delays. From the whalf to the island and back, seamless. Yes we would book with travel on line again and we would recommend you to others. Thanks for making our experince great. Cheers

Harry Karavias

4th Oct 2016

Great recommendation on hotel and trip to Fiji!. Professional service by Cecilia and very friendly person to deal with. have already recommended her to many of my friends:-)

Dereck Jayaseelan

4th Oct 2016

The whole experience dealing with Travel Online and especially Joanne was easy, nothing was a problem to change, great communication and great vaule deals, can't wait to use Travel Online again in the future!!

Nathan Tinker

4th Oct 2016

Thanks Michelle . Had a great trip and Blu radisson lived up to expectations.
Yes I will recommend your service and book with you again.

Marcus Chanwai

4th Oct 2016

This service was very efficient and easy to use. Laura was always quick to reply or to get someone else to reply if she wasn't available. We booked our tour of Ang Thong Marine Park with a different company (100 Degrees East) than the one recommended. It was more expensive but they only take a maximum of 12 people on a speedboat so it was excellent value for money.

Erica Roach

3rd Oct 2016

Received excellent service.

Darren Mcmartin

3rd Oct 2016

Service was fantastic.All the consultants that I dealt with were friendly and more than willing to assist.

Daniella Mihalache

3rd Oct 2016

I would absolutely book with your company again and would definitely recommend to friends and family. Michelle was fantastic, she was prompt with email replies, answered all our questions and concerns. She was so friendly and willing to help with anything. Thank you Michelle. Much appreciated Julie Newman

Julie Newman

3rd Oct 2016

Happy with service, credit card fees are a bit expensive but overall really happy

Michael Hart

3rd Oct 2016

Excellent service. Staff were extremely helpful, thorough and prompt in their replies especially as we were booking everything from the UK. All parts of the package were well organised and co-ordinated. Travel arrangements were all on time and the accommodation was brilliant. I have been very impressed and will certainly choose travel online again.

Susan Atack

3rd Oct 2016

Cecelia was really helpful and had me sorted in no time,responses to questions were prompt and made some really good surgestions

Leith Bell

3rd Oct 2016

The service of michell McGregor was fantastic
Never to busy to answer my calls or reply to emails ... Extremely clear and patient when explaining things .... Thanks Michelle your the best.. What I like about travel online is that it is Australian based and if you need to speak to someone with any concerns or need information there is an agent to answer your calls.. Thanks travel online for your great service and prices ????

Carol Daaboul

2nd Oct 2016

the service that i received was great. i would use you again,

Silvana Murray

2nd Oct 2016

All of the pre-travel arrangements were well organised and most professional.
The transfer from the Phuket Airport to the Resort and return were in high quality air-conditioned vans, and in both cases the English-speaking drivers were most helpful and informative.
We booked a Deluxe Room, and we were most pleasantly surprised to be upgraded to a Diamond Suite (at no extra cost).
The only down-side was the spasmodic availability of WiFi in the room.
The Resort was excellent value for money, and would certainly recommend this Resort to other travellers.
I would have no hesitation in recommending the Diamond Cliff Resort to fellow travellers, as well as recommending the services of Travelonline.

Adrian O'Connor

2nd Oct 2016

Great service from the time of booking to the end of the trip. Would definitely book via Travel Online again

Michael Leahey

2nd Oct 2016

Love this service that's why we always use Travelonline ????????????. We do not have the cash to pay the full amount straight up and being able to pay your accommodation off is so handy.

Tania Scanlan

2nd Oct 2016

Very good follow up of all arrangements. Sorted out my stuff up with no fuss.

Philip Weston

2nd Oct 2016

Excellent service, very efficient, no problems or hassles with our travel arrangements - thank you Travel Online and Laura!

It would have been nice to be seated next to my wife on the plane trips. Our pre-seating had has seated across an aisle? Also, options for long-legged people like me for extra leg room on the plane could have been more clear at the time of making our booking.

Overall, a wonderful holiday experience and I will be using and recommending Travel Online again in the future for our trips. Thank you!

Lee Macmaster

2nd Oct 2016