TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Total Reviews: 12,939
Average Rating: 4.85 out of 5

Customer Service Reviews

Excellent travel website. Fantastic prices and very professional. Prices were considerably cheaper than other travel agents.
We didn't have any glitches at all on our trip- all of the coupons were correct and the transfers were smooth.
Will definitely be looking at travelonline for my next holiday.

Trent Lyons

7th Nov 2015

Overall everything was good.Whenever we had concerns we were able to call you and had a response straight away which was great.We would book with you again for another holiday.

Corey Luke Eppelstun

7th Nov 2015

Thankyou so much for a stress free wonderful holiday! Everything was done for us and we had
Nothing to worry about.
Will definitely be booking our next holiday through travelonline again. Wonderful service !

Bianca

6th Nov 2015

Will use again. Great communication and granted all requests. Flawless.

Chris Mcvinish

6th Nov 2015

Great service, will book with travel online again in the future!

Nunzio Carnevale

6th Nov 2015

Excellent job. Easy to deal with, great price and everything sorted really well. Thanks very much

Timothy Osborne

6th Nov 2015

Hi, we have just had a wonderful holiday in Fiji. Accommodation was excellent. We would definately use travel online again. The only thing we didn't like was that we got a 3 quote for accomadation for 10 people. Whilst double checking with flights & holiday leave, got back to you on day 3 & still clearly expected quote to be valid & honoured. Was not. Had to pay an extra $1000 which we were not happy about. As a business woman, if I give anyone a 3 day quote, it means have 3 days to take up that offer at that price. So this was a little disappointing. Could have made a difference, but in the end we didn't allow it to. But all else, was wonderful. Thanks Martha Trattos.

Elenodoros Trattos

6th Nov 2015

For this experience I could not fault travelonline. Everything was as expected and went without any issues. I will definitely use them again.

Garry Tune

5th Nov 2015

Hello Lisa,
We have booked with you before this and definitely would do so again. We have recommended you to our friends and family and hope they do bookings through you. We find your team very professional and easy to deal with, although, I do not think that the receipt of our Travel Vouchers, following my call to you, were received at such a close time to our departure, previously.

Julie Thomsen

Neville Thomsen

5th Nov 2015

I Would highly recommend using Travelonline, excellent value and always quick to respond to any queries.

Stephen Astley

4th Nov 2015

This was one of the most satisfying and successful online travel experiences I have had to date. The service and contact provided was excellent! We did not have one issue, problem, hiccup or mishap during the whole process and to do this without any additional contact or having spoken personally to my consultant once is just great.
All communication was clear, easy to follow and professional. There were regular emails to follow up, remind and provide additional info and instructions. It almost seemed too easy.
I will definitely keep travelonline.com up my sleeve from now on.

Thank you!

Renee Jennings

4th Nov 2015

Always so helpful!

Charmaine Tune

4th Nov 2015

Great service!

Kerry Neale

3rd Nov 2015

The holiday was great value for money and you were most helpful in answering all our questions. We would certainly book with you again and recommend you to others.

Jacqueline Lawson

3rd Nov 2015

I found the service really efficient and prompt. I was a bit dubious as I had not boooked travel online before, however I will use you guys again and will recommend you as well.

Meredith Ziegler

3rd Nov 2015

Hello TravelOnline folks,
I selected and purchased a TravelOnline 8 nights deal in Phuket. My customer service experience with Amy and other staff was excellent while purchasing this travel deal. The accommodation deal and the additional extras, to and from the airport, a half day tour were all provided with very good service and no complication. Thanks Amy, Nice work.

Cheers
Dean & Lisa Lovett

Dean Lovett

3rd Nov 2015

Sue and I found your service regarding our short break was very good and you made sure nothing was forgotten regarding all travel and resort arrangements.
We are confident we will be using you for future holidays and will be happy to share our success with people we know.

Lindsay Marriott

3rd Nov 2015

Great service and follow up

Clifford Britton

2nd Nov 2015

I was impressed with the service provided. My only concern was with the not so current information of accommodation availability on the website. It creates a logistic problem for anyone booking their own flights. On the upside, when after booking our flights it turned out that the accommodation was not available for all the nights we planned for the TravelOnline personnel did a fantastic job of finding us an alternative on Daydream island, including the transfers from/to Hamilton airport. Overall, we received a very good service, and had a wonderful break.

Natalia Albina

2nd Nov 2015

Very helpful, good response to any enquiry. Would use the service again

Gary Walker

2nd Nov 2015