TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,960 customer reviews

Holly was extremely helpful. Listened to my requirements and provided us with a trip that suited our needs. Thanks Holly!

Catherine Kiernan

9th Oct 2017

Everything went smoothly. Thanks!

Andrei Shkel

8th Oct 2017

Booking was very easy and straightforward. Emails were always responded too as promptly as possible. Would definitely use this company again!

Rachel Mccredie

8th Oct 2017

Satisfied with the service

Ganesan Jeyachandran

8th Oct 2017

Excellent service

Diana Galati-formaggio

8th Oct 2017

Really nice when nothing goes wrong.

Paul Anthony Smith

7th Oct 2017

This is our 2nd time with Travel Online- and you did not disappoint.
Thanks for your patience during our booking - and thank you for finding a great value & comfortable resort for us to enjoy our time in Phuket.
Also - thank you for your quick response with a voucher correction for one of our day trips.
Look forward to booking with you again!!
You always seem to out price others and individually - keep doing it and you'll get us back.
I recommended you to a number of non-clients in our resort and during our stay - you should find more coming your way.
Thanks Lisa!
Darren

Darren Kilmartin

7th Oct 2017

Rebecca was amazing through the entire process and was always willing to help. I will recommend to family for sure.

Thanks Rebecca!

Stephen Attard

7th Oct 2017

Everything went without any hitches from beginning to end. Was very impressed with the follow up of all requests made in initial booking and promptness in carrying out out queries and requests Thank you Clare and other staff for your help at all times. Would not hesitate in contacting you for our next trip hopefully or recommending you to other people.

Raymond Taylor

7th Oct 2017

Great service. All completed without having to leave home.
Would highly recommend.

Kazandra Perkins

6th Oct 2017

Will always book with Travel Online. Easy website, great people to deal with. Every thin was made so easy. Thanks Holly for all your assistance.

Julie Gauci

6th Oct 2017

Thanks for following up the booking to confirm it was in place when I hadn't finalised it (and thought I had). Was good to have someone to follow up. Dynasty all great for our purposes, with 2 chn 7 and 11. Thanks. :)

Kris Wieck

5th Oct 2017

Best rate available. Consultants were friendly and prompt with replies. No hesitation in booking with Travelonline again.

Kristy

5th Oct 2017

Good prompt service.

Leigh Davis

5th Oct 2017

Great service and very helpful

Trent King

5th Oct 2017

Service was efficient and Holly could answer all questions well.
Great service recommmended to us and will recommend on.

Victor Stephenson

5th Oct 2017

Excellent value for money. Well timed service.

Nabil Rofail

5th Oct 2017

Hi Rebecca... Just arrived home in the UK after the oh so long flight.
Just wanted to say many travel companies get it wrong by over complicating things and all we really want is a web site that is easy to use, has the minimum of clicks to get what you want and provides precise easy to read confirmations. I am more than happy to say TravelOnline do it right and the booking process and subsequent attention to sending detailed confirmations has been spot on and the overall experience excellent.
I work in Customer Service and live it 7 days a week and thus have high standards but you impressed and that is not easy to do with me! Well done to the team. Regards..Allan

Allan Lewis

4th Oct 2017

Everything went smoothly. Rebecca was able fix some small hiccups propr to the trip (nothing to do with her organisational ability). I look forward to planning my next trip with her, hopefully soon

Karen Valiukas

4th Oct 2017

Pleased with everything.

Peter O'hara

4th Oct 2017