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TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.88 out of 5 from 16,523 customer reviews

Your service was great. Unfortunately Jetstar cancelled our Sydney - Brisbane flight when we arrived in Sydney. We had to purchase tickets with Virgin to get home ( $390.00 ) We will never fly Jetstar again. Hopefully I can get a refund from them.

Graeme Healy

1st Aug 2022

Everything went to plan. No problems at all

Rhonda Maloney

1st Aug 2022

Great package and good follow up.
Critical travel info does get lost with all of the other marketing info so I deleted it and then had to get it sent again as it wasn't just marketing.

Very happy and hope there are more all included deals available.

Renee Preece

1st Aug 2022

Would certainly look to use you again

Patrick Methven

1st Aug 2022

Thanks so much Travel Online! The package for Bali was great and how you helped me book the trip and then provide info I needed, when I needed it, was without fault.

I loved being able to look through all the other Bali options that Travel Online has available. We'll definitely go back and use Travel Online again.

Hamilton Mcnicol

31st Jul 2022

Thankyou for helping us with everything , we will definitely book again through travel online and recommend it to friends and family.

Vanessa Rocha Rogers

31st Jul 2022

Great for booking online as advertised.
If needing a more individualised booking or change to preferences expect 3 days delayed response.

Vanessa Johns

31st Jul 2022

Overall very happy with the tickets and accommodation. Some staff were very helpful but my consultant was always late in response or reply. I had to send message via messenger to get a response.

Divya Jyoti Singh

30th Jul 2022

All good

Robert Duffy

30th Jul 2022

Thanks Shameem.

Thanks for your support and excellent information in us choosing travelonline again to book our flights and accommodation in Bali this time.
At the beginning of our travels had an issue requiring same day contact with travelonline and this was not possible. I think this is the only change I would like to see.

Many thanks and Kind regards
Liz

Liz Brady

30th Jul 2022

We did not get the reference for our flights via email and had to chase it up with you guys over a weekend. It to long for you to respond and we had to get the detail by another means. You guys need to have more availability over the weekends.
Other than that, as always your service was good and the deal was of value.

Stuart Warwick

28th Jul 2022

Booking our 5 day Fiji holiday was simple and seamless. All the information was upfront and easy to access. Our documents were sent in time and provided all the necessary information.
Our email communication to Lisa was always answered swiftly and we never had a doubt we picked a good online agency to trust. I would recommend TravelonLine to family and friends to book holidays through.

Joanne Elms

28th Jul 2022

Very easy to deal with online. Communication was very quick and what was promised was delivered. Would definitely use again.

Darrin Willey

28th Jul 2022

Excellent service - amended our holiday with the late decision to take our infant without any fuss. Thank you :)

Darcy Brain

28th Jul 2022

Very Help full. And kept up to date with travel details

Carol Macfarlane

28th Jul 2022

Thank you Travel Online. Until next time ...

Belinda Wise

27th Jul 2022

Service was good. Will use again.

Robert Cornel

26th Jul 2022

Lisa made the whole trip very easy, everything went smooth. Would highly recomend.

Thomas Cummins

25th Jul 2022

Yes very nice and good resort for relaxing .
Definitely i will book again

Won Lee

25th Jul 2022

As with most travel over the last two years we were impacted by Covid related travel restrictions. I thought Travel Online did a pretty good job of firstly creating a full credit for us, and secondly assisting us in using it to rebook our holiday. Thank you for being fair. The situation could have changed again as the borders opened up but our holiday went ahead and all of our bookings and activities were honoured by the respective companies at our destination.
We will use Travel Online again and hopefully in less disruptive times.

Greg Cook

25th Jul 2022