TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,837 customer reviews

Amazing service. Everything was followed up and all of our options and requests were investigated. You made travelling with an 85 year old possible.
Thank you.

Julie Robertson

26th Oct 2016

This is the 2nd trip I have booked and everything has been easy. I would and have recommended travel online to friends. I like that I can book online but are still dealing with a person. Holly hs been fantastic.

Penny Bohm

26th Oct 2016

Let me begin by saying that i have known about Travelonline for many years, but have never used your service.

As a first time user I can wholeheartedly say that you offer the most comprehensive service I have come across on the net. The site is easy to navigate and offers all the information on hotels and flights that I needed. Comparisons were easy. The info on the hotels is fantastic, especially as you get to see all the room categories that are available to you. Price wise you trumped every site that I checked, and if you were a little dearer in some cases , the added bonuses you offered made up for it.
Would I use you again?? DEFINITELY. Would I recommend you to family and friends?? DEFINITELY>

I had a few queries along the way and whether i spoke to Claire(who was my consultant) or any of the other lovely ladies who answered the phone,my questions were always dealt with immediately. Everyone I spoke to was always very helpful and above all extremely courteous.

All in all we had a wonderful holiday. No hiccups, no fuss. Everything that was included in the package was available, and ready to be used. A big thank-you to the Travelonline team.

Helen Testa

25th Oct 2016

Great service overall, didn't encounter any problems whatsoever and yes I would book with TravelOnline again and recommend them to family and friends.

Karen Mary Walker

25th Oct 2016

We would definitely book through you again :)

Dimitri Aroney

25th Oct 2016

Very easy and pleasant to deal with whilst organising our holiday. Will definitely use each year.

Darren Ninness

25th Oct 2016

Great service.. Will use travel online again...

Matthew Beare

25th Oct 2016

Your service was excellent thank you. Any queries were answered quickly and efficiently with a friendly manner. I would certainly use you again and have already highly recommended you to others.

Stephanie Roberts

24th Oct 2016

We had a wonderful experience! Marleen was very efficient and easy to work with, and vey accommodating to our changes and additional requests.

Highly recommended.

Amanda Smith

24th Oct 2016

Having booked on the internet, I was pleasantly surprised to be allocated a consultant. She kept us informed and we were prompted as and when we needed to make decisions or payments. This made us feel as if everything was double checked and gave us confidence in the booking. We wouldn't hesitate to book with On Line again and we were especially happy with Laura

Ian David Crutchley

24th Oct 2016

Thanks, Laura, for the excellent service and smooth process right from when we made our booking until we arrived home from our holiday. Our trip documents arrived promptly and there wasn't a glitch anywhere. We have already recommended Travel Online to friends and family and will continue to do so. We will definitely book holidays through Travel Online again.

Brett & Michelle Barney

24th Oct 2016

Great easy service! I have booked through travel online at least 6 times and never had a single issue. Have recommended to numerous friends!

Alison Thomas

24th Oct 2016

I book a lot of my holidays with travel online and would recommend
it to everyone as they are very efficient and always ready to help you with any questions

Daniela Moon

24th Oct 2016

Would book with Renae again. Wonderful service. Thank you Renae.

Claire Wheldon

24th Oct 2016

Absolutely excellent service !!

Julie Gehret

24th Oct 2016

Awesome service, highly recommended. We had all our stuff booked within 24 hours and everything was sorted for our stay in Palm Cove. Will book through Travelonline again!

Adam Purbrick

24th Oct 2016

Excellent service! Would totally recommend Travelonline! Prompt,helpful,competent! Thank you for everything!

Terry Carlon

24th Oct 2016

Every time I contacted Travel On Line my quire
Was answered in a very good time and nothing
Was an issue didn't matter how big or small my request was.
We will definitely check what they have to offer
Next time we go on holidays! Thank you to all that helped me make our holiday a great one!!

Adrian Talbot

23rd Oct 2016

You, the company, need to word your holiday offerings a tad better. What were optional extras came across as part of the deal. So watch that guys.
Having said that, Holly was fantastic and no question or query was too much and when Holly wasn't there, some one filled her position very admirably. All in all, a terrific experience and thank you Holly for being so helpful...

Hubert Wanner

23rd Oct 2016

efficient and helpful

Andrew Christodoulou

23rd Oct 2016