TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 15,963 customer reviews

Great service and always helpful, would recommend to family and friends

Robert Williams

8th Oct 2018

The service provided was very good. Very easy to book. Consultants answered all my queries quickly. Everything was organised and we had a wonderful holiday. The holiday package was great value and I have already recommended travel online to friends. Hope to book another holiday in the not too distant future.

Kristina

8th Oct 2018

This is our third trip we have booked with Clare which clearly states how fantastic she is! All our needs are taken care of and she responds to emails and phone calls straight away. Looking forward to our next holiday!

Emma Winder

8th Oct 2018

Great service and regularly updated on our holiday. Easy to manage. Will be using again.

Nino Domenico Vincitorio

8th Oct 2018

The staff at travelonline were so helpful and patient. I discovered the holiday package via Travelzoo.com and followed the link to travelonline. The staff were able to adjust the package deal to suit us and were always professional and kind.

Kate Frizell

8th Oct 2018

Excellent Service. Would book with you again & recommend to Family & Friends.

Thanks Travel online.

Matthew Peter Ahrens

8th Oct 2018

We were extremely pleased with the package/value we received for our Heron Island holiday. We were treated with a room upgrade upon arrival at Heron Island which was a lovely surprise and bonus. We would book with you again and would recommend you to friends. Well done.

Anita Beasley

8th Oct 2018

A great value package. Very accommodating to try to fit in with my requested dates. Good communication throughout.

Craig Seckold

8th Oct 2018

very helpful, easy to contact, will use again.

Mike

8th Oct 2018

Arranging holiday was so easy to do. Didn't try and oversell. Just gave us our options and let us decide.

Andrew

8th Oct 2018

Thanks Kelly was a great trip thank you look forward to more bookings from you cheers Annette

Annette Harrex

8th Oct 2018

We are back safe and sound and appreciated the lovely little surprise in our mailbox. It was a lovely touch considering everything else was bills.

I just wanted to let you know that our entire experience with your site and company has been exceptional. My husband and I have travelled extensively overseas during our marriage and this would have to be the first time there hasn’t been a hitch. (Virgin changing the time of the flight was not something you could control).

We normally go through the Flight Centre but this time we were travelling with family and they had booked through your site. As a last minute edition to their trip that they had booked in January we were booking in July/August for a September trip and so we tried going directly to the hotel sites and they had nothing. My brother-in-law had booked through your site and we met up for dinner where he took us through it and we booked.

This was the first trip we have ever taken where every voucher was accepted and conditions met without the person in reception giving a quizzical look as though they had never seen one before, and while the use of the word Bula was well done, not hearing, ‘what is this, what does this mean, we never seen this voucher before’ certainly compensated.

We will definitely be using your site again.

Thanks so much for the great customer service which is in this day and age is severely lacking or non-existent with most companies.

We had a great trip due in great part to your site.

Brendan Ryan

8th Oct 2018

Thank you, Louise for organising our short but very memorable and relaxing holiday in Old Phuket Karon Beach Resort, we loved it, flight were great, good connections, only food on the airplanes, not just Malaysians, are going down hill, as we noticed travelling in the last couple of year. As I mentioned in my email we cant fault the service, good communication with Louise via emails, always answered my questions via email, it was a value for money great holiday, we have thoroughly enjoyed it and will recommend you to our family and friends, keep up good work and we will be back hopefully in not too distant future, thank you- Sabina Newman

Sabina Newman

7th Oct 2018

This is the second time I have used your service. The process was seamless and it made planning our holiday a breeze. Thank you.

Kristie Taylor

7th Oct 2018

I loved booking our holiday through you! It was a very easy and straight forward process. Yes I would definitely recommend Travel Online!!
Thanks for all your assistance ????

Leigh Morrison

7th Oct 2018

Great selection and support for planning and arranging vacations on Cook Islands (similar selection and service given at almost no travel agency located in Germany referring to vacations in South Pacific)

Dominik Ehni

7th Oct 2018

Great service and friendly team.

Ray Briene

7th Oct 2018

Your service was great.

Peter Carlile

7th Oct 2018

Great communication and always good deals.

Clare Gauci

7th Oct 2018

Hi Stewart you booked an amazing holiday for us we absolutely loved everything. The resort in Phuket was fantastic and loved the place in Bangkok. We would not hesitate in rebooking with you again, would love to go back to Graceland If you have any similar packages for Graceland and Bangkok we would love to be notified as it's my 50th coming up next. We really enjoyed Thai airways and the transfers were great. We contacted 7 Travel a couple of times as it's our first time traveling and they answered us promptly (next time we will know what to do and not be such a pest) . Thanks for all your help, Could you please forward this to your team leader as our experience with you was overwhelming. Thanks again Nimo.
Sent from my iPhone

Naim Sanki

7th Oct 2018