TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.7/5
Google Reviews
4.3/5

Customer Service Reviews

4.87 out of 5 from 16,328 customer reviews

I have found in the last 4-5 years since we began using travelonline that they really know their business. Louise and the crew stayed in touch with us to make sure that we were happy. We have been to Thailand 4 times and our most recent trip which has just finished we went to Fiji. Our trip to Fiji for example we ran into some other Aussie couples at a little shop and they were saying that they wanted to go to Thailand for their next holidays. I told them that we use travelonline for all our overseas trips and that if they went with anyone else they were probably paying to much. My wife and I will continue to use travelonline whenever we venture overseas, I mean why would we use anyone else. Glenn and Michelle Lovejoy.

Glenn Lovejoy

24th Jan 2019

Only further recommendation would be to provide earlier or more reminders to make payments from original booking to date full payment is required. Easy to talk with staff and everything was as stated on the itinerary.

Christopher Mitchell

23rd Jan 2019

We had a great holiday as advertised and had no problems at all.

David

23rd Jan 2019

Thanks for providing such a great online experience. The booking process and travel went without any hitches. The Intercontinental Fiji also upgraded our room which was a pleasant surprise. I would certainly use you again and recommend to others.

Robert Pattie

23rd Jan 2019

Thanks for a great holiday booking. We were a little worried on arrival that our names were not on the transfer list however this was soon fixed within 20 minutes. The Graceland Hotel was a fantastic destination with spacious and clean rooms and attentive and courteous staff.
Only small downside to the hotel is that it is a fair way to walk into town but is manageable and cheap via tuk tuk anyway.
Transfer to airport was quick and easy and on time. All in all a great trip and thank you.

Stephen Brankstone

23rd Jan 2019

easy to book and manage through! Will definitely use this company again

Sarah Barclay

23rd Jan 2019

We found travel online very helpful and professional. Would book with them again!

Cindy

23rd Jan 2019

Excellent service and offers. Will book again.

Cosi Cristodero

22nd Jan 2019

Kelly was amazing! She was in regular contact to make sure we had everything prepared for our trip and assisted with arrangements with the hotel. I can't recommend Travel Online highly enough!

Adrian Bruinhout

22nd Jan 2019

Excellent service yet again!

Sharon Beal

22nd Jan 2019

I would definitely recommend TravelOnline. Great communication and everything was planned perfectly. Great value for money. Will be booking with them again

Lisa Haling

22nd Jan 2019

We recommend Travelonline to all of our friends and family now.. Competitive prices, fantastic customer service and a booking site that is easy to follow.. Real staff answer your phone questions and follow up with outstanding results.. We even had a problem resolved whilst on holiday that was no fault of travelonline.. We will continue to book through travelonline for all future travels.. Thank you

Malachy Woods

21st Jan 2019

Love travel on line for price and efficiency . Will continue to use this website always :):)

Heath Oldfield

21st Jan 2019

This was our first time using travelonline and we were extremely impressed.
Website was very easy to follow and choose exactly what you want.
Our consultant Clare was quick at replying to enquires.
All the paperwork for the airfares, accommodation, transfers and inclusions were emailed promptly with very clear instructions on what we needed to do. A very easy and successful way to plan a fun family holiday

Dan

21st Jan 2019

Was very impressed with the customer service of travel online and their great deals. Can not fault their services and would like to thank them for their stress free planning to create an enjoyable holiday for my family and I.

Kira Simpson

21st Jan 2019

Fantastic customer service, quick responses when emailing, very easy to deal with.

David Strange

21st Jan 2019

Excellent service, itinerary was spot on, no surprises. Everyone was professional and kind.

Kevin Moore

21st Jan 2019

Excellent service.

Ikhlesh Kriplani

20th Jan 2019

Was very helpful and prompt to repsond to any questions

Marco Della-pietra

20th Jan 2019

Great service as always. We had complications with our flight out of Sydney and all our accommodation and private vehicle was rearranged for us very efficiently.

Azadeh Naloku

20th Jan 2019