TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,980 customer reviews

Very helpful and accommodating. A little more information about facilities (or lack of...) around the resort would have been helpful along with accurate information about the costs involved in making changes to the original booking (increased airfares pushed our prices up). Having said that, changes were made efficiently and our trip ran very smoothly. Consultants were invariably pleasant and helpful and I would happily book again with TravelOnline. We have done so before and will undoubtedly do so again.

FH

2nd Sep 2018

Easy, fast and friendly service. This is the second time I have booked a Fiji trip through travelonline and I will again .

Amanda Vince

2nd Sep 2018

it was a great packagae deal and really enjoyed our holiday. My booking queries were always dealt with in a timely and friendly matter. thank you

Steven Stills

1st Sep 2018

Easy to book and everything was organised as stated. Would definitely book with travel online again. Thanks for awesome holiday.

Samantha Mccameron

1st Sep 2018

We were very impressed with your service and everything went according to plan.
We would recommend you to others.

Marian Procter

1st Sep 2018

Would book with this service again, Clare made he whole process easy!

Celeste Adkins

1st Sep 2018

Hi, we thought your service was amazing and our package you put together was value for money, will book our next holiday through travel online so thank you for such great customer service

Meagan Andrea Black

1st Sep 2018

Would absolutely use again!!! Really prompt service from initial quote request and when. Had small error on name on booking form which was amended immediately and without charge or any fuss. Communication up to stay was excellent and the room they organised was superb. Their value was outstanding and would not hesitate to recommend to anyone and will most definitely be using for our next trip. Thank you so much travel online for a wonderful stress free holiday .

Dawn Shenton

1st Sep 2018

qiuck and easy

craig coleman

1st Sep 2018

Kelly was excellent to deal with and extremely helpful. Went above excellent when she managed to add an extra person to our holiday at the last minute.

Lara Gill

31st Aug 2018

Lisa went above and beyond to organise and reorganise our trip to Fiji which included our daughters wedding. Only hiccup was car seats for toddlers for transporting to and from Airport to Resort and back. Heading back to the airport there was a car seat but it was broken and we had organised 2 carseats but the 2nd one never appeared nor did we get a credit. But this was more a TTF problem than Travelonline.

Catherine Crandell

31st Aug 2018

Thank you for the excellent service.
Always happy with the Travelonline service for this and previous bookings and will use you again

Keith Mcdonnell

30th Aug 2018

We could not find a comparable package anywhere.
TravelOnline service and communication was fantastic and flawless. "Value for money".

Carl Webber

30th Aug 2018

The deal we got from TravelOnline was much better than booking thorough the resort directly in terms of value for money.
The deals and inclusions advertised were sometimes a bit confusing when a confirmation would come through that didn't include some of the advertised inclusions. So the final booking required a bit of back and forth with agents to ensure all the fine print was included, but the staff were very helpful in clarifying and fixing any errors. We ended up having a lovely holiday. Thanks!

Paul

30th Aug 2018

Thank you for organising our holiday would highly recommended travelonline

James Thomas Haley

30th Aug 2018

Everything was organised well, any questions we had were quickly and efficiently answered. We had a wonderful trip and would recommend your services. Our accommodation in Vanuatu was wonderful (Paradise Cove Resort) and all our transfers were hassle free. Thank you for your work in organising our holiday.

Kenneth Carter

29th Aug 2018

Excellent service. Thankyou

Keith Kloosterman

29th Aug 2018

Definitely we would use this service again. Very helpful with changes we needed to make. Good communication

Corina Baker

29th Aug 2018

Very helpful with all queries and quick responses. Would use again.

LP

29th Aug 2018

Lisa did a fantastic job getting everything together for us and sent us all the relevant information with plenty of time so that we had nothing to worry about.
Would highly recommend booking with travel online.

Naomi Hales

29th Aug 2018