TravelOnline Reviews

Since 1994, we have been proudly providing Aussie travellers with expert advice and unforgettable holidays to some of the world's most beautiful destinations.

With a range of holiday packages available, including those to Bali, Thailand, Fiji, The Queensland Islands, and more, you can enjoy tailored itineraries and significant savings on various popular holidays. This is all thanks to our long-standing supplier relationships and our team's dedication to curating the perfect holiday experience for our customers.

Explore our reviews below and discover why over 50,000 customers every year trust us with planning their dream getaway.

Product Review
4.5/5
Trustpilot
4.6/5
Google Reviews
4.2/5

Customer Service Reviews

4.87 out of 5 from 14,960 customer reviews

Great service from TravelOnline, easy to communicate with and organised everything very well.

Annabelle Russell

16th Dec 2022

Thank you for your service. You made it so early. Will definitely use your service again.

Thanh Ngoc Tran

16th Dec 2022

I would highly recommend your services to friends and family.
The booking process was simple, we received great customer service from a number of staff members. As we kept moving our travel dates due to the covid travel restrictions the whole process could not have been smoother.
Payments could be made in instalments and all the paperwork was sent well in advance of our trip.
The pricing from Travelonline is great value and the resort chosen was "the best ever".
We will be using your services again in the future, and thank you for arranging such an amazing family holiday for us.

Joanne K

16th Dec 2022

Definitely, Travelonline is fantastic.

Elizabeth Scicluna

15th Dec 2022

Great service, had an issue when our flighta changed but was quickly resolved. Hotel was un aware of some of our inclusion but was quickly fixed up once we showed them the travel vouchers provided.

Christopher Davis

15th Dec 2022

Everything was great, happy with my experience, thank you, would recommend to others!

Veronika Gertsen

13th Dec 2022

Everything went to plan with no issues.

Matthew Tulenew

13th Dec 2022

Holiday went smoothly, considering this holiday had been put on hold for three years due to Covid.

Rachel Neilsen

12th Dec 2022

Booking was smooth and easy.

Darren Nealis

12th Dec 2022

Kristy did well to ensure that 2 families were able to be accommodated for with slightly different requests. We had to shift to a different hotel as our original choice was unable to meet our requirements. The recommendation that was provided did the trick.

Ged

12th Dec 2022

Guys always helful and sure in the future I will buy more travel packages

Felipe Alexandre Moretto

8th Dec 2022

Very happy with everything thank you.

Diane Bowers

8th Dec 2022

Great service

Chanaka Madushan Abeysinghe Abeysinghe Mudiyansela

8th Dec 2022

Booked a package including flights with Travel Online due to a very competitive rate on the hotel we wanted to stay in. Service was excellent. The airline changed our flights, and they dealt with the change immediately. All the transfers were seamless, even with the change of flights. All inclusions and vouchers were provided and easily redeemed. I would certainly book with them again, and happily recommend.

Joanne Suna

8th Dec 2022

Prompt and efficient service.

Richard Van Haeften

7th Dec 2022

Thanks for all your help, Would 100% recommend!

Ryan Hays

7th Dec 2022

Thank so much for our wonderful holiday
You did outstanding job of putting this package together I'll be looking out for more amazing deals thank you Kirsty Nixon

Sharon Adams

7th Dec 2022

Thank you so much Emma, everything went without a hitch and the family really enjoyed our holiday. I would highly recommend TravelOnline to everyone, we had a great experience with you and would definitely use you again. Also thanks for the bag which was perfect for carrying everything to the pool. ⛱
Thanks again.

Sonya Tracy

7th Dec 2022

We did it all online and when we emailed queries we got responses fairly quickly. Everything that was booked went smooth so can't complain.

H Scarabelli

6th Dec 2022

Kristy and the team at TravelOnline are truly amazing - so helpful and efficient. I can't fault the service I have received from them. The package we booked was great value for money, and everything happened like clockwork! Thank you so much!
We didn't use the added Bonus inclusion that came with our package - simply because the location of Finn's was a little too far from our resort and we didn't have enough time. So my only suggestion would be for you to assess where a particular resort is in location to Finns, and perhaps offer two choices of a Bonus inclusion.

Sarah Atkinson

6th Dec 2022