Ratings are averaged based on 182 reviews.
Kids club leaders were awesome!
Breakfast buffet chefs were under pressure. Items kept on running out, not getting refilled quick enough. Chefs were doing a great job, but there were not enough staff.
We thoroughly enjoyed our family holiday staying at Phuket Graceland. There are lots of families with plenty of other children for our 3 to play and hang with (aged 9, 11 and 14). 3 huge pools and lots of organised activities for them by the resort staff. Close to the beach, and close enough to the main hub/bangla road to get easy access but far enough away to enjoy quiet evenings with the kids. Lots of places to eat within walking distance. Recommend staying in the new Sunset section, this has been renovated, rooms are very nice and great access to 100m+ pool. If you are looking for a romantic couple getaway or retirees looking for a quiet bathe in the pool, this may not be the best option for you, the kids can be rather rowdy. Great for us, happy tired kids means happy parents :-)
First time for me but second time for the girlfriend, I totally enjoyed my stay. Just across the road is the Beach. Belgian Beer Cafe downstairs. Big Shereton hotel being built next door but the construction was not a disturbance. Breakfast included is a must. So much variety to eat from. Different pools to choose from , totally recommend the Sunset Wing Deluxe room, 3rd floor looking over the pool. teenage kids had garden rooms. Gardens are so well kept and so green. Cabanas at pool but get in early as guest take them all day very clean overall, get a king size bed if a couple because they could give you 2 doubles however not a problem to change. Do yourself a favour and stay at Graceland you will not be disappointed !
Lovely friendly staff, great location within walking distance to shops and beach. Breakfast buffet great with plenty of variety. Cooking class great.
Great location, staff and conveniences
Hotel is conveniently located across the road from Patong beach and about a 15 min walk from Bangla Road. Hotel staff were friendly and helpful, and buffet breakfast was delicious. If anyone is thinking of visiting Graceland don’t hesitate.
We loved staying at Graceland yet again its the third time we stayed at this resort and never been disappointed. Perfect for families. My daughter had a fanastic time with plenty of entertainment for children. We will definitely be back.
Phuket Graceland was a fabulous hotel. It was clean, rooms were serviced daily with lots of options for guests to keep busy. The group of four that ran the activities and kids club were amazing. Our kids wanted to be with them more then us. Food was also great.
This is the 2nd time we've stayed here with our family and we couldn't be happier. Great safe location and very friendly staff
The Graceland is the number one choice for hotels in Patong. The location is fantastic being close to shopping, dining and entertainment. The pool bar in the sunset wing is well staffed, you don't have to wait long for a drink or food. We had some minor issues in our room and they were fixed within 10 mins of calling reception. Options for dining at the hotel are great as are the hundreds of restaurants that surround the hotel. There are so many activities on offer each day at the hotel to keep the kids entertained. I highly recommend this fantastic facility.
We stayed 8 nights recently and decided to stay in the newly renovated suite with kitchenette & spa bath located in block 9, it was brilliant. We missed out on the rooms with private balcony that you can slip into the pool, but in hindsight realise this room is better because the pool was only 2/3 metres away anyway. We could sit on balcony and watch the kid in the pool, quick access to gate that is close to beach, right near the Belgian beer cafe. If you want you can move the kids bed into the lounge room so you technically have two rooms to get some privacy. When we arrived the room didn't have heavy curtains so every tom dick & Harry could see in. Hubby went down and spoke to them and the next day they fixed it up. Restaurant food was lovely and morning breakfast you have a huge choice to choose from but it gets bland quickly but okay. Staff polite and helpful when asked but they don't go out of their way to engaged you, so if you like that style of service you will be better to go elsewhere. The pool program staff were excellent and fun and very engaging and was something to look forward to if around. Air-conditioners minimum setting is 23.5 and you can't force them lower. The key access system in new rooms were excellent. My only gripe was the toilet gurgles if someone in the block flushes and the smell was overwhelming at times in the bath room, we had to make sure toilet door was always shut so the smell didn't travel through the room. A spray available would help. Shower pressure is brilliant but did take a little while to heat up. We would return to Graceland in the future as it is a dependable well run place to stay. There is a driver out the front called Bella and she made our stay the best ever and the gate staff are lovely, too!
Stay was great, facilities were great (Pool Access New). The property could do with a Access gate for pedestrians where the old transport gate is. Remember to get some mozzie coils for outside your room.
It was a fantastic place to stay at will definitely be back the staff were so helpful very polite and the food was amazing
This has been the fourth time we have stayed at Gracelands.
It's fantastic and the staff are friendly.
Just don't leave any money lying around. The cleaners seem to this it's left there for them.
It was only an Au $20 that's about 500Baht , but that's not the point. This year our regular room cleaner missed out on a $50 AU tip . That would be close the her weekly pay.
FANTASTIC RESORT, GREAT LOCATION, GREAT SERVICES, FANTASTIC FOR FAMILIES.
ROOMS WERE UPDATED AND MODERN, WIFI, TV, DINING, POOL, AND STAFF ALL FANTASTIC.
I would recommend this hotel as it has many benefits.
It is a very large complex but getting a bit tired in some places.
Breakfast can become a bit of a fight especially on weekends.
The staff are lovely and it has plenty of security.
Just a walk across road to beach.
Only real criticism would be the cleaners could wipe vanities down each day.
Should be left up to you.
Bit of a hike to Junkcelon Centre but a flat walk which you can do in about 15 mins or pay 200 baht for taxi.
All in all a great place to enjoy Phuket with great sunsets from beach or veranda of Belgium Bar and Restaurant.
I would recommend this place as a family friendly resort but for kids older then 8 and above. The kids club was great for my 5 year old, but the pool was not suitable for him. The dining options were great but could seem a bit pricey. I loved the bar/cafe in the lobby with their ice cream stand and cakes.
Great service and value for money, wouldn't change a thing, staff are helpful and friendly + meals were amazing!
We had a pool access room.It was good for us role out of bed and do a few laps before breakfast which by the way was good.Overall a great location for family great pools and activities.
Graceland is in prime location to the beach and nearby shops and restaurants. The hotel itself was amazing for what we paid for. The building could use a paint but all in all was 10/10.
We are a couple with no children The property had 3 very large pools Unfortunately all pools allowed children The pool on the roof used to be child free... but this was no longer policed kids were jumping and splashing it was uncomfortable for us It you are a couple without kids or a romantic get away this is not the place to stay
Great place to stay. Right on the beach, but also has 4 great pools suitable for the whole family and everyone. Excellent service from everyone at Graceland.
This hotel was nice but the service and cleanliness wasn't very good. Not many of the staff spoke English and the pool we had acces to from our pool access room was dirty. At times there were cigarette butts floating in it. The security guards were the friendliest staff. Loved the room size but the resort needed a good clean.
Just returned from trip to Phuket and stayed at Gracelands Hotel at Kathu, Patong Beach. This is a beautiful older style resort which is well run with friendly and helpful staff. More aligned at the family market but recommend for anyone who wants to be close to the action of Patong but still have peace and quiet. Advise to use the back alley to find some of the better restaurants, especially live seafood and bars. Great hotel, will definitely stay here on our next trip!
Graceland has amazing facilities and lots of choices. There is a main pool, and three pools along the swim-up rooms. Then there is the Sky pool, which has amazing views across the resort, beach and ocean. The main pool and sunset pool both have swim-up bars as well. There are plenty of dining options within the resort, with two separate buffet breakfasts, and four restaurants/cafes for dinner. Two are also open for lunch. Along the front and back streets, all within easy walking distance, are a range of Thai and Western dining options. There are numerous convenience stores (think 7/11), clothing, massage and souvenir shops within walking distance as well. The best massages are directly across the road from the resort, on the beach.
The only downside to the resort is the maid service. Whilst the rooms are spacious and spotless when you arrive, the standard slips over the time of your stay. Our floor was rarely swept, meaning there was often sand sticking to your feet and making its way into your bed. We only requested the bedding be changed once during our 10 night stay, however, all the maid service did was reverse the bedding. I know this because of a small stain from a bleeding finger was still on the bedding after the supposed change.
The resort staff were extremely friendly and accomodating, and were always smiling and greeting you when they passed you.
Over all, it was a great location and resort, and we will be visiting again.
Thanks. Great place for families. Excellent service. Buildings could use an update on the outside. But inside was lovely
2nd time we have stayed at Graceland and didn't disappoint. Great Staff, Rooms & Location.
Great location; rooms comfortable, recommend the resort to all
Only feedback would prefer fresh milk for coffee in room
Great location, close to everything, some parts of the hotel are a little dated, the only real negative was the kids club was poorly run and not a lot of supervision was provided to the children, the toilets were outside the room and children were sent alone to use them. We would return but would hire a babysitter rather than using kids club.
Great spot with great pools and easy access to everything you need. we got upgraded to a suite instead off a family room and looked over the ocean and pools could not have asked for anything better.
very nice accommodation, lovely staff, great location!
Staff and location perfect . The room was a little dated. Pools amazing. Overall a very nice place to stay
Great service, great location, great value for money. Will return.
Couldn't be happier. We didn't want to leave. Stayed on a deluxe pool room with a 2 years old baby and we had an amazing fun time. People are amazing the staffs are so helpful and Thai people in general love children's they are always smiling. Surrounds the hotel you have all kind of restaurants. With you are a seafood lover like us you will be in paradise. So cheap and fresh seafood on grill or barbecue.
This was a nice resort however quite a bit of the accomodation needs renovating. We stayed in the renovated section which was quite nice. Location pretty good. Worst part of our stay was the staff who didn't seem happy at all. Reception staff were very rude and I was really surprised at the way they treated patrons. Wouldn't stay here again.
I have stayed in a lot of resorts and this is the best value, location and quality that I have found.. The staff are friendly and there are several pools to choose from, including the top floor pool. Beach is across the road and we spent almost every evening dining at the Belgium Cafe which serves amazing food.
The main part of town is walking distance of about 10 mins along the beach.. Over all an awsum experience ::))
Wonderful facilities, spas and the property is great
Highly recommend staying here, the pools are amazing and lots of food in the breakky buffet. The pool view room was really modern and nice, will definitely stay here again if I go back to Phuket, don't bother looking anywhere else
Rooms need renovating a little tired
Over all really nice.
It was the most wonderful place and the people were wonderful
Beautiful place to stay great views
The resort was clean, plenty of activities for the kids, close to the beach. The resort Manager was excellent
This is a really good hotel for families, staff are really helpful and friendly. we would come back to this hotel.
Pool access room needs some steps to get in and out of the pool, a hand rail and a slippery slope does not suffice.
Our room was located very near one of the resorts restaurant which had live music at night and it was invasive.
Guests need the option of a child free pool zone as our pool access room was filled with the noise of yelling children which made it hard to relax and read.
Breakfast was very noisy and overcrowded in main restaurant however the Sunset breakfast area was very pleasant but sadly did not offer the variety of food as in the main area needs improvement overall.
Happy again but the resort is starting to show signs of being old. It needs a fair amount of work to be performed to bring it back to its original condition. A good start would be a fresh coat of paint.
We stayed in the Sunset deluxe Pool room. LOVED IT. The staff were friendly and helpful. The security staff were excellent and always greeted us with a smile and hello. The is excellent eating venues near by. Cheap and clean. The Legends Bar at the back of Gracelands and Nicky's Handlebars cafe highly recommended. Th resort has great food however a bit over priced. Breakfast was awesome but could use more variety of hot dishes.
Cheap shopping at Old Phuket town markets. (Weekends only) Avoid shopping in Patong until you have shopped there. Siam Niramit Show was awesome. as is Fantasea however preferred Siam Niramit. Tuk Tuk is about 200bht to most places.
We had a late flight out. I requested a late check out which costs more but was well worth it. Clean and fresh for the trip home. Would recommend this resort to everyone.
Very good value , excellent location, would definitely stay at graceland again but would upgrade to a room with pool access but it was still excellent value
After a plane delay and arrival at 3am, what a joy it was to see our beautiful room. The bed was big, comfy and very inviting. Later that morning revealed a very pleasant resort with numerous pools, pool bars and eateries. Graceland Resort is excellent value for money.
Gracelands Resort is a few blocks away (perhaps 0.75 km) from the main hub of Patong (Bangla Road) so it is less hectic than being in the thick of things. It is an easy walk to Bangla Road. The resort is of good quality with lots of cheap, good quality places to eat nearby. The staff were friendly and service was very good.
Overall we had an enjoyable stay at Graceland Resort and Spa. The only thing that I need to mention is that the reception staff hardly ever smiled and were not very helpful. The years ago we stayed at Merlin Beach Resort and the staff at the reception over there were much more helpful and more professional than the staff from Graceland Resort.
Great pools, close to beach and shopping. Plenty of transport.
We had a fantastic stay at the Graceland's resort!
The hotel itself is getting quite old and needs quite a bit of maintenance however the newer section (Sunset rooms) are a bit newer and in better condition.
I would highly recommend the swim up rooms but the resort need to look up making it easier for guests to step in and out of the pool as climbing up the steep and incredibly large step isn't possible for many people.
The food served at the restaurants is average and overpriced however there are many nice restaurants in the local area.
The staff need to take some lessons in giving good customer service (in particular the staff at the pool bar).
If late check out is needed I would advise you simply book an additional room as our flight left late and the hotel wanted to charge us 22,500 baht (Around $900 AUS) to leave at 6:30pm instead of 12pm.
Overall the hotel is good value if you are able to book on a pay 5 stay 10 basis but I wouldn't pay full price.
This hotel is in a great spot and our room was very nice - super large on the 1st floor with our own private pool that was shared with approx 8 other rooms. I have to say that the room was very noisy due to being located above the Restaurant and to add to that there seemed to be late night ie. after 10.00pm checkins regularly (we checked in around 3am due to delays at Phuket Airport), this didn't bother us too much but the noise would have impacted on families. Breakfast was great with lots of variety and really good quality food. We chose not to eat or drink at the restaurants/bars at the Hotel due to additional service charges ie. 17%. There were many restaurants and bars close by which beautiful food and great cocktails. The staff were very helpful, our room was very clean and the grounds of the resort were beautifully kept and always immaculately clean. We took advantage of a few tours and overall had an enjoyable holiday.
Nice clean resort , rooms were not cleaned for 2 days for the money you pay i expect more
Dated rooms. Our room had a constant rattle from the air-conditioner and the temperature gauge didn't work so we just had to turn off the air when it got to cold. .
Very average restaurants within resort. Free breakfast is ok but don't pay money to eat there because the food is pretty bad. Room service meals were disgusting.
Facilities were good. Swimming pools were clean. Location was perfect.
Would probley not stay there again. Too far out, breakfast was terrible. Spa was not working whole time we were there. I prefer the BantaI, I would also get a pool accsess room .
On arrival front counter staff very helpful once we arrived to room we notice they had a bad mill due smell, after a couple of days we asked to change rooms as smell was still there and when shown another room it was just as bad. We didn't eat here as it was very pricey and on top they would add a surcharge of 17 per cent. In general very nice, pools and grounds are very well maintained. Location is great not to far away from shops and we found some really nice places to eat and $4.00 cocktails every where. In general highly recommended for families and couples, only advise I can offer is eat and drink elsewhere due to prices.
The hotel provided everything we needed! Great service, a well fitted out room, great pools and gardens and a spectacular buffet breakfast. My only comment would be that, the buildings themselves were looking a litte tired - in need of some maintenance (balconies) and a makeover. Housekeeping were efficient in cleaning rooms but dirty dishes and rubbish could then be left in the hallway for days before it was taken away.
We had a great time in Thailand. Phuket Graceland Resort and Spa was in a great location for walking into town and to the beach. So much right on doorstep. The staff at the resort were helpful and cheerful. The facilities were always clean, neat and tidy. Rooms were a generous size.
Overall service and standard was excellent.
Phuket Graceland resort spa is the nicest hotel we ever stayed in in Phuket, it is right on the beach , security all day so safe , , the staff are just lovely and so helpfull ,the buffet breakfast is delicious , choose of two restuarants , rooms are big and clean , 5 clean pools to enjoy , jets in the pools to sit under , so much to do bowling , pool tables , all in the hotel . Jet skiing, parasailing , baby elephant gives you kisses so cute , shooting gallery , go karting , shopping , markets , all walking distance .everything so cheap cloths , food , taxi ,. I can't praise this place enough . We have been there for our fourth year and seen many hotels, as my friends try different once ,but always come back to Graceland ,so give it a try ,lovely for every one from young couples to family , so much to do or just relax .. Thank you to Stuart and all the staff we REALLY enjoyed out stay, nothing is ever to much ,they are always helpfull if you need more compliment water etc ,always a good morning with a smile, and keep up those beautiful gardens ..there is so much I could say but best everyone experience this beautiful place by them self . Enjoy enjoy enjoy ???????????? peter and maryke
This was the best holiday we had for a long time ., clean big rooms , 5 clean swimming pools with jets every where to sit underneath , so relaxing , bowling , pool, library , help desk , u walk across the one way traffic road to the beach , security man to help u across the road , wHICH is not that busy anyway ,jet skiing , parasailing ,see baby elephant, who gives you kisses so cute , go karting , shooting range , the most beautiful shows , lots of shopping from markets to department stores every thing so cheap, food ,cloths, taxi , etc ,all shops walking distance , restaurants right on the beach you can take shoes of and sit with feet in the sand looking into the rolling waves, and see the sun set ,so romantic ,I had the best mushroom soup for $3 Aust biggest oysters in the world at sunset beach resort walking distance up the hill but you must order a day before , they are as big as your hand so delicious , unreal , the people who sell you nice gifts DONT make a nuisance of them self if you say no thank you they go away straight away ,with a smile , so much to do or just relax , this was our fourth year we just love it the people are so friendly and polite . Also of course all the staff are 10 out of ten at the hotel nothing is to much for them . I cannot fault anything , ..a beautiful huge breakfast included every morning in two restaurants . We choose the smaller restaurant the same food but nice and quiet , not so many people .and make your own FRESH juice in a juice machine . It is really A must do on your bucket list and you will NOT be sorry .it is so SAFE in Phuket .. For three thousand Australia dollars we had the best holiday for two weeks, flights and the BEST accommodation for two people ,so that is a real bargain, so why not try it . Have a great time ... ????????????. Also I just want to say a big thank you to Stuart what a lovely person ...and all the hard working staff I love all those beautiful gardens you keep so nice , thank you again for making our holiday so enjoyable ???????? I want every one to experience this holiday so I hope you will give it a try beautiful for young couples and families YOU WILL LOVE IT !!!!!!
Hotel was nice and clean. Enjoyed my stay here.
After a long flight with 2 kids we arrived at 5am our time to a simple check in and a porter to take our bags right to the room. Two swim up bars great for 4pm happy hour. Bowling alley for kids. Huge room we were very surprised at how spacious it was for an 8 night stay. The kids used the main pool more than the long pool and short walk to our favourite beach front dining. Housekeeping girls were great. Tips: book sunset wing and bring portable DVD players for the kids. Love this place we will be back.
Beware of extra taxes on drinks and room service - an additional 17% on top of menu price makes in-house commodities very expensive. This explains why their in-house restaurants & bars do not have many patrons. We were also leaving tips until we discovered the taxes were additional - taxes are meant to cover tips & be inclusive in menu price but are not always - wonder how much the staff actually receive from the tax!
The staff were friendly. The room cleaners were excellent. We accidentally left our room safe unlocked and open one day with cash, a purse, passports and other valuable items, nothing had been touched when we returned at the end of the day.
Great value for money plenty of options for families heaps of pools had a great time see you again Phuket
I will come again
I thoroughly enjoyed my stay at Graceland Resort and Spa. Was my second time there and definitely will be going back. Such a nice resort with amazing facilities and well priced.
Friendly helpful staff
Close too everything
the rooms are a bit tired and they have a tendency at reception to over look payments already made and charge again. Have to be on your guard to pick these up.
Need to update old rooms and main breakfast area
Holiday was great, room was a bit tired but very clean. Staff were great, location very central. Will definitely go back.
I absolutely loved everything about our trip. Can't wait to go back next year. However I wish I researched Thailand prior to booking coz I miss the Thai new year by 1 day.
a great place to stay, the staff was helpful and great to deal with. would definately go back, my only issue was that the rooms could have been cleaner. they were clean but not spotless.
I have stayed at this resort twice now, once with my partner and another couple and the second time with a group of 9. The staff are friendly, especially the security guards, who always had a big smile for us. The rooms are clean and beautifully styled. We have stayed in the standard room and also the pool view room. The standard is value for money and still very beautiful, just not as nice a view. The pool view room was AMAZING!! We could not stop taking photos of our view. All of us 9 people voted that Graceland has the best breakfast buffet we have ever experienced and the most beautiful gardens. Only drawback this time round is the big steel fence and sign on the roof top pool that made the view not quite as pretty as it was the first time we were there. Suggestion also would be to allow a little longer in the pool. Maybe close it at 11pm? We will definitely be back again. We wouldn't stay anywhere else :) Thank you
will take the kids next year
A great stay
Close enough to the action , but far enough away to get away from the hustle and bustle. Always great just to hang around the pool and gardens.
This is our 7th stay here and we enjoy it every time we go there. The rooms are big enough for a family of 4 (2 Adults 2 Children). There are two places to eat breakfast. One restaurant is Halal and the other normal. We eat the Halal restaurant is not as busy as the 2nd restaurant. Also the range of food offered is less. If you want bacon go to the other restaurant.The are numerous pools to use. It is across the road from the beach and a ten minute walk to Bangla Rd. Outside restaurants are found within a two minute walking.
But what we have found over time that the atmosphere has changed slightly due to different cliental. We find the hotel is now being used by people who travel in big Aussie groups and over take the facilities. Sometimes making uncomfortable other guests.
Overall we like the hotel. The kids feel comfortable there. The staff are friendly enough.
Remember some staff do not speak English.
The showers kept overflowing and the resort is in need of some maintenance overall. Breakfast buffet was a bit sparce...not even real OJ!!
A bit further than anticipated from main areas and restaurants but great beach access. Was mainly families staying so pools were a bit full of kids and we werd trying to get away on holiday with out ours haha.
I have stayed at Geaceland many times but the rooms are starting to look and feel very tired. I think the rooms need an update.
The staff are not as helpful or polite as they used to be.
Nice standard accommodation but nothing special as our expectations were higher than experienced
Gracelands is a great place to stay walking distance to everything. Staff are friendly and helpful
This was our 2nd time back at the Phuket Graceland as a result of an end of season sale. It just cemented how professional the staff are at the hotel. They put us in a fantastic location and responded to every request promptly.
I love the selection of breakfast options at the buffet (being Vegetarian). The food is fresh and there is plenty of it. The whole area is sparkling clean and the staff are extra attentive.
Finally I have to say the hotel grounds are amazing and have a vast array of flora and fauna. The sky pool has the best view of Patong beach and it is probably one of the reasons at why I will go there again.
Overall the resort was well maintained, lovely grounds and pool. However, the bathroom in the room we stayed needed an update.
We had a wonderful time. The staff were polite and welcoming. Room although a bit run down was clean and comfortable. Beds very comfortable with lots of pillows. Water pressure and fluctuating hot/cold water a bit of a frustration but only a mild inconvenience. Pool was well used and beautiful. Grounds of the resort were always clean. We would stay there again but would insist on bar fridge being locked as we were charged for using a bottle of water which didn't happen as had bought our own water. Wasn't impressed and told them that. Same thing happened to our daughter who recommended the resort to us. Otherwise, would return as it was in an ideal position on Patong Beach and not noisy from nearby traffic.
We thoroughly enjoyed our stay at Phuket Gracelands Resort & Spa. The resort is well located adjacent to the beach and in easy walking distance to shops and many of the activities in Patong including Bangla Road. Swimming pools are many and well maintained as are the spacious grounds of the resort. The main resort restaurant is centrally located and provided a breakfast with plenty of variety. The dinner banquet was also well presented with great variety but food at times was not hot enough. There were plenty of activities for all with ten pin bowling, pool tables, gym etc. Free Wifi was a bit of a problem but once you got the hang of it and found the best places to get connected it was quite adequate and enables Facetime telephone contact. Overall a great place to stay.
Great location with views of the ocean, the pool right under your nose and the best bed I have had in resort accomodation.
We stayed here last year and had a good time. This year we had a nicer room and better view. Hopefully when we go back next year we are able to have the same room.
. The only complaint we had was the noise of people letting their doors bang shut instead of closing them physically and the noise in the corridors.
Would recommend to friends and family.
Had great Holliday.acc was awesome.perfectly situated.ect
This was my second visit to Gracelands, the first time was great the second time even better. The resort was always clean, the pool bars & breakfast are great. This visit the front bar & grill was open the food was excellent, their is always a language barrier but everyone should expect that where ever they stay. The only bad thing i could say about this resort is nothing. To all the Management & Staff at Gracelands thank you for a great stay will be back for sure.
Generally good value for money however the location was not great and the breakfast was not comparable to other resorts in Phuket where I stayed (Patong Merlin x 3 times and Patong Beach Hotel). Staff were good at their job but not very friendly.
Had a great time.
Lots of space
Close to shopping
Always enjoy staying there just thought the up graded room would of been nicer for the extra we paid.
Quite a good property overall room was good except for the view check in person on arrival not a good attitude at all although it was very late did not seem interested or even offer welcome drink on arrival other wise very good food breakfast very good...
Quite a good property overall room was good except for the view check in person on arrival not a good attitude at all although it was very late did not seem interested or even offer welcome drink on arrival other wise very good food breakfast very good...
Very good location - close to shopping, restaurants,beach etc
Room neat and tidy. Fantastic buffet breakfast.
Unfortunate no swimming in pool after 8pm (nice to have a quiet night time swim)
Front counter staff were hard to communicate with as some didn't speak great English.
Overall a very good hotel.
The locations was good just far enough out from the main center of Patong. Rooms in the new wing are well kept and spacious. Nice pools and surroundings. Dinning experience at the main restaurant was very average; Italian night was anything but Italian. Breakfast was nothing special but was ok.
We had an amazing time in Thailand and at Phuket Graceland. The staff and facilities are fantastic they are so helpful and friendly. Phuket Graceland is located well away from the busy streets but close by to walk to for great food and shopping. Highly recommend it have been there twice already and am planning next years trip again there again. If your looking at going to Thailand go and stay at Phuket Graceland it can't be beaten!!!
Beautiful resort. Second time we stayed there. Food is great. Location is opposite the beach with beautiful swimming pools. Recommend staying in pool rooms.
Only issue is the free wi-fi. The resorts needs to up grade in the near future.
Absolute pleasure. Overall amazing. Stuart the manager is fabulous. If only all managers were like him. Booking again for next year. Highly recommend
Staff were polite, helpful and friendly. Our room was immaculate. The resort is just amazing, so peaceful and relaxing. Definitely coming back!!
We had such a lovely time. The pool access rooms are the way to go!! Lovely staff, fabulous manager "Stuart". He was so good to me and my children, always there to help in any way. It's our second time at Graceland and we highly recommend it :)
We love Phuket Graceland's Resort & Spa, mainly because of the Pool Access Rooms in the Sunset Wing. These rooms are beautifully designed with a sleek, spacious modern look about them. And best of all they are pool access to the pool with a swim up bar. Room 8113 where we have now stayed twice is a great location towards the beach front of the resort and next to the Belgium Beer Cafe also.
We would recommend the resort but only if you stay in these rooms. The rooms for the remainder of the resort are a little tired and dated. Resort is directly across the road from the quiet end of Patong Beach, but only a 5-7min walk to Bangla Road for the nightlife.
This was my sixth time at Gracelands and as usual met all expectations. Friends have suggested other resorts but I prefer the location of Gracelands away from the busy area of Phuket and also being located across the road from the beach.
Well done service and facilities tops thank you. The best place ever great place well located.
We had a fantastic stay here, pool was great & clean, felt very safe
For a fun filled family holiday close enough to the excitement but also quiet enough to relax. We would highly recommend staying here and definitely would stay there again on a return trip back to Phuket
Freindly staff and great location.This was my second time at Phuket Graceland Resort and Spa and definitely will be return again soon.
Good location with great staff who speak English quite well, they have an Australian manager Stuart, who really cares about peoples feedback, we booked a deluxe pool view room and was worth the extra, will stay again
The complex could do with freshen up but hey its all relative to cost. Its great value, clean, staff are great & the complex is well run
Our pool view room was great and had sea views as well. Highly recommend wing 9 floors 3+4, lower floors the view is blocked by trees. Rooms are in need of a bit of work but they are gradually upgrading them. Breakfast buffet is fabulous with everything available. Staff very friendly and helpful. No complaints.
Have stayed at Graceland resort many times but this was the first time in pool access room. was a truly relaxing holiday with everything we needed.
I cannot speak highly enough about this resort, ideal location on Patong beach. Far enough away from Bangla Rd to be quiet, yet close enough to walk there and surrounded by plenty of places to eat. Generous sized rooms, highly recommend pool view room. Great choice of pools, friendly staff and wonderful breakfasts. Already planning our return! Thank you for making our first trip to Thailand so memorable.
This was my 3rd stay here at Gracelands. I was lucky enough to be given a free room upgrade to be next door to my cousin once the room became available. The staff are most obliging and help in whatever way they can to ensure you are happy.
We stayed as part of a group of about 35 people spread across the resort. The different room options were good as everybody had a different budget and needs during the stay. We stayed in a sunset deluxe pool access room and it was awesome to be able to just jump straight into the pool. Only downside was the unreliable wifi which made co-ordinating such a large group difficult. Otherwise it was awesome
Was an amazing resort
Found Graceland to be great value due to getting a special deal.
If you looking to stay in a more relaxed place rather than the hustle and bustle of in town this is perfect as it is still in walking distance of everything but far enough out to be relaxing.
Really great location, service excellent reception assisted when required room was clean, buffet breakfast was a good range/selection lobby staff lovely we had a great holiday thanks
We had a very relaxing time,from the moment we arrived to when we left. Everything was well organized for us. We will definitely be booking another stay there.
Thanks so much Joanne, for organising a fantastic family getaway.
We will definitely want you to help us organise our next holiday next year.
Had a wonderful relaxing stay, with absolutely no problems.
Resort was wonderful, stayed in a pool access room building 5 (not sunset wing), new pool, loved the fact we opened the door and there was the pool, resort only short walk to shopping, eating and shows, over the road from the beach, would definitely recommend to others.
great place service wonderfull
3rd time returning to Graceland in a row love it there and would recommend to any family with kids. Now to re book again for next year.
Our first room was right next to construction so asked for room change. Next room was much better and bigger however wifi in room was very poor, had to go to lobby to use.
Overall good stay good brekky, good service, great location and pools:)
Love going back each year to Gracelands, will keep doing so
The Phuket Graceland Resort and Spa was a fantastic place to stay. Excellent service and perfect location. We are planning on going back again next year!
2nd visit to Graceland Resort. Lovely place and lots of welcoming smiles and greetings everywhere you go in the resort.
Central to beach, shopping and of course amazing choice of eateries very close by.
Lovely time, would easily consider going back here. Central to everthing, food good. Resort bit big for any 'personal' attention.
The Graceland Resort was everything we wanted it to be. The rooms were great and daily housekeeping was a delight. The pool was absolutely divine and and much enjoyed by the whole family. Service was fantastic throughout the whole hotel and staff were very helpful with local places to go. We will be going back again next year!!
A fantastic hotel for a family. There were 11 of us ranging from 6 - 60 and we found this hotel caters for all ages. The only thing would found was the food and drinks cost at the hotel to be excessive however 100m walk down the road were restaurants and eateries galore. Buffet Breakfast was included that was great. Highly recommend as a first stay for anyone.
Had an awesome time and stay, will definitely go back.
Completely amazing could not fault
We were very impressed with this hotel. The rooms aren't overly fancy but they have everything you need and are comfy. There are so many amenities at the hotel and it's very well kept. Location was by far the best, it's within walking distance to the busy hub of Patong but it's not right in the middle of the chaos so it was perfect for us.
The only downside was the check-out. Check-in took about 5 mins, whereas check-out took 20 minutes when we had to catch a flight. WiFi is also way too expensive so we just used the free WiFi in the lobby. All in all, good hotel.
Stunning resort. Lovely food & service.
great place will recommend
This is the second time we have stayed at Graceland and will be back again.
Our first trip to Phuket and we didn't stop smiling the whole time. We are recommending the resort to all we are talking too. We can't wait to go back.
Resort was beautiful although the workers not so friendly and housekeeping needs to improve. Overall would stay there again
Resort was beautiful although the workers not so friendly and housekeeping needs to improve. Overall would stay there again
Really excellent resort. Close to shops and eating places just around the corner. Easy to find a taxi, motorbike hire and anything else you wanted. Rooms were big and clean. Beds were excellent with those lovely comfy doonas. Bonus was a few family of cats living in the resort that the guests seemed to enjoy patting and holding as they were friendly. Everybody I talked to was enjoying the place. The sky pool on the roof was also excellent as you could see the ocean and sunset from the pool. Would stay again for sure.
Gracelands has something for everybody. The place is beautiful. The service is great and there are a lot of choices to dine and have a drink. The rooms where big and spacious and cleaned every day.
Great hotel just a short stroll from the action.
Great location and friendly staff with very good English, couldn't be more helpful, close to outside restaurants, mini mart etc.
Big property but easy to get around, we stayed in the old wing and it was fine, rooms were clean, will definitely stay at Graceland again when in Phuket.
We found Graceland Resort & Spa a great place to stay. We had a deluxe room and it was clean and tidy. The pools were absolutely lovely. Would recommend this resort.
Would like to have had vegemite as a breakfast selection and cushions on the chairs for rooms with Pool Deluxe Access other than that i really enjoyed staying at Graceland Resort and would recommend it to all my friends and family.
Was very impressed with the service when I was ill on the last day and due to check out, Graceland arranged for a doctor to attend to me and set up a drip in my room at no extra charge. Very very grateful and thankful. Can not thank them enough.
Stayed for 2 weeks in sunset delux pool access room was fantastic. Staff very helpful. Clean. Great location. Will be back
Overall ok staff very nice would return
Will be heading back next year for the water festival and staying at Graceland...especially loved the pool access room and as always the friendly Thai staff - nothing is too much trouble and always smiling
A great place to stay very friendly
We will stay there again
Sunset room overlooking the beautiful was great. The location just across the road from Patong beach is perfect. Great buffet at the hotel for Thai New Year,
Great place to stay, close to beach etc,,, service was great,, only fault was the housekeeping could do with some improvement,,,
What a lovely place to stay we were upgraded on arrival to a superior pool room the service was exceptional everything in the room worked the view from the balcony was good pool areas were good would stay there each time we visit Phuket
Staff could be more attentive. No food and beverage service by the pool, you had to go up and order and collect each time.
The resort was great - couldn't fault anything, and all the staff were lovely. Good location for families too, a bit further away from the business of the shopping area.
Received what we booked for, adjoining rooms with pool view, good start! Had very good interaction with pool staff who were helpful and friendly. Excellent facilities for everyone, multiple pools, restaurants, internet cafÃ© and security which patrolled the grounds and perimeter 24hrs. When I was bed ridden with a 'bug' they supplied a Doctors number who would visit on site and even contacted me the next day to see how I was, good service. Graceland is situated on the beach front and a short walk or Tuk Tuk ride to the shops, bars etc. Overall the family was more than pleased with the stay at Graceland, recommended!!
Had a great time will be going back
Great Resort with above average pools which are always a great temperature and well maintained. Swim up bar in the biggest pool which is located adjacent to the new building which has more modern features and direct pool access for the bottom rooms. There are also some pool rooms in the older section that have pool access. There is a sky pool located on top of the main resturant which has wonderful views of the property and the beach across the road. The Belgium Bar is located at the front adjoining the new wing. The music is fairly loud so you might want to have a room not too close it. Food and drink there is good at resturant prices. The resort has two resturants, one is meat free. Both serve a good variety of food. This resort is located in the heart of Phukets' tourist area shops etc and in front of the beach. Close to everything and close access to TukTuk/ taxis that are on the beach front.
Gracelands was a very nice hotel. We would stay here again. Service was good on the whole. Porters waited a loooong time to be tipped and they weren't. This gave an initial bad feel to the place. Breakfast vey nice, pools great and good location. We paid a little more to upgrade the room and sked for a central poolview. We had a fantastic view of the new pool and could actually see the ocean. All good.
Gracelands was a very nice hotel. We would stay here again. Service was good on the whole. Porters waited a long time to be tipped and they weren't. this gave an initial bad feel to the place. Breakfast vey nice, pools great and good location. We paid a little more to upgrade the room and asked for a central poolview. We had a fantastic view of the new pool and could actually see the ocean. All good.
awesome place very clean and friendly staff, close to the beach and cafes.
We were very pleased with Phuket Graceland and will stay again.
really nice place with great pools and breakfast.walk across the road to the beach. rooms are looking a bit tired, however the new wing looks spectacular worth upgrading to new wing.
An interesting place o stay. It is suitable for everyone, singles, couples and families. Enough space for privacy as well.
The staff at Gracelands Resort were very helpful. The Buffet breakfast was very good.
My third stay at Graceland. A beautify resort with a large swimming pool, just across the beach. We enjoyed our stay and will be going back.
It was a lovely resort and staff were very nice and helpful. The rooms were a little old and worn, but were very clean. After staying in Bangkok and Chiang Mai where the accommodation was first class, we were a little disappointed with the quality of the room. But it was very clean and the service made up for it. So I would stay again. The tours were absolutely fantastic!
The Sunset Wing was definitely worth paying the extra money to stay in.
very good resort in prime location right across from patong beach only a few minutes tuk tuk ride away from city centre.
The staff very friendly and helpful. The Deluxe room we had over looked the car park. If you want a room with a view i.e pool or garden, make certain you request that. The rooms a little worn however there is a new section and they are really lovely. Over all a good location and the breakfast is amazing.
When we arrived they said that they had upgraded us to the new rooms. we where very happy with that. when we got to the room it was right near construction that went from about 7 in the morning to midnight! every day so it wasn't really an upgrade at all. the place is also looking very tired and needs some work. Also the service was very average didn't really want to answer your question or help.
group of five stayed in two rooms. The resort was lovely and the pools were excellent. Great Breakfast.
Will stay there again and again and again! Highly recommended! Staff were great. Service terrific. Rooms getting a bit old but still pretty good.
Our stay at Graceland Resort was very pleasing have no downs about this resort only ups. Recommended for everyone young and old. Big thumbs up.
Awesome location, close to everywhere, easy walking to Bangla Rd etc. Breakfast is excellent with lots of choice. Swimming pools have great view. Room is nice and big, we were allocated to a room with car park view and it was interesting to see guests, staff, people walking on the street etc.
Overall, Graceland is great hotel.