Know Before You Go FAQs

When is the best time to go?

The Queensland Islands are a fantastic destination to visit all year round with thanks to the breathtaking tropical scenery and gorgeous weather. Industry experts suggest that the best time to visit is September due to the beautiful weather conditions and warm ocean temperatures, however there are many other favourable times of year to visit.

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Is getting to the Queensland Islands easy?

Many of the Queensland islands enjoy beautiful and remote locations, therefore getting to the islands takes a little extra planning. However, thanks to a great range of flights and ferry services, getting to the Queensland Islands can be easily done. Depending on which island you visit, there are different transport options and routes which can be found here.

How do I get around the Queensland Islands?

There are a number of transport options available on the Queensland Islands from hire cars and golf buggies, to water taxi’s and charter boats. If you are planning on visiting multiple islands, we recommend booking your transfers in advance to avoid any issues.

Are the Queensland Islands a good destination to take children?

The Queensland Islands are a fantastic holiday destination for families with young children, thanks to the gorgeous tropical climate and fantastic range of exciting activities. Many Queensland Islands resorts also offer kids club and child minding facilities, as well as complimentary activities to keep the little one’s more than entertained in tropical paradise.

Are things expensive once I arrive in the Queensland Islands?

While the Queensland Islands aren't the cheapest holiday destination, they are certainly not out of reach. Transport, tours and accommodation can be a little on the pricier side, however there are still many great savings to be found. With a huge selection of islands and accommodation, there is a Queensland Islands resort available for every kind of traveller. Additionally, by purchasing a resort package, you can take advantage of the meals and world-class buffets included as well as the complimentary activities and entertainment on offer.

Is there any special clothing or equipment I should take?

Other than your bathing suit and sunscreen it's a good idea to also pack some snorkelling equipment for exploring the spectacular reef. We recommend bringing a snorkel, goggles, reef shoes and a beach towel. Although, if you do happen to forget these, you can always hire them once you arrive. As the Queensland Islands enjoy a warm tropical climate with plenty of sunshine, you should also consider packing some long-sleeved shirts, a hat and sunglasses to protect you from the harsh UV rays.

Do they have ATMs, and can I use my credit card?

There are ATM's located all over the Queensland Islands including hotels, convenience stores, banks and at tourist hotspots. VISA, Mastercard and American Express are accepted almost everywhere.

What is the currency in Queensland Islands?

The Australian Dollar is divided into 100 cents with coin denominations in 5c, 10c, 20c, 50c, $1 and $2. Notes are made from a waterproof plastic compound and are colour coded in $5, $10, $20, $50 and $100. Many items in shops are priced in odd amounts, e.g. $1.97 or $9.99 and in this instance the law requires that the total bill is rounded up or down to the nearest 5c.

Can I use Travellers Cheques?

Traveller's cheques and foreign currency are generally NOT accepted, however major hotels, larger stores and some tourist shops will make an exception and these generally display a 'traveller's cheques welcome' sign. You can cash your cheques at a Bureau de Change or a bank to provide you with spending money.

Do I need to tip in the Queensland Islands?

No service charge applies in Australia and tipping is not mandatory, however a 10% tip in restaurants and hotel bars is standard for great service.

Are there any restrictions on buying alcohol in the Queensland Islands?

In Australia, the minimal legal age to consume alcohol is 18 years. Additionally, people under 25 years of age going to nightclubs or bars will need to carry identification and proof of age with them to be guaranteed entry. This also applies to the purchase of alcohol from a bar or liquor store (bottle shop). It is also illegal to purchase liquor for a 'minor'.

Do I need a passport and visa?

Unless you are an Australian or New Zealand citizen, you will require an Australian visa to enter the Queensland Islands. New Zealand passport holders can apply for a visa upon entering Australia, however all other travellers must apply for the visa before leaving their home country. For more information about visa’s and entry requirements, visit the Australian Department of Home Affairs website.

What happens if I get sick on holiday?

Australian health care is among the best in the world with highly trained professionals and advanced medical services. New Zealand, UK and Finnish visitors are entitled to heavily subsidised or free medical and hospital care under reciprocal national health care agreements with Medicare. All other visitors are advised to take out travel insurance with special cover available at a much cheaper price than cover offered in other overseas countries. Most major hotels also have an on-call doctor.

Visitors who require medication to treat a medical condition should carry a letter from their doctor at all times outlining their condition and treatment required, especially if the medication is uncommon or contains narcotics as this may be a restricted import. Most medications are available in Australia with a doctor's prescription and will only be dispensed by a qualified pharmacist at 'chemist' shops or 'pharmacies'.

Can I use my phone and internet?

With an unlocked mobile phone, travellers can purchase a local sim card to use while travelling throughout the Queensland Islands or alternatively contact your service provider to see if international roaming is available. Free Wi-Fi is also available throughout the islands among the main tourist areas, hotels, resorts and internet cafes.

Do I need travel insurance?

Yes. travellers should always take out travel insurance. Regardless of your good health or preferred style of holiday, travel insurance protects you against accident, illness or injury. Insurance also covers you and your family in case of acts of nature, lost or stolen luggage and in light of unexpected changes to your travel plans.

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